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==MSI GE62 Apache Pro-004 Troubleshooting==

''This troubleshooting page will help you diagnose problems with the MSI GE62 Pro.''

Keyboard/Keys Not Responding

The keys on your keyboard won't respond or appear to be broken or missing.

Faulty Keyboard

If the entire keyboard fails to respond, try replacing it with this guide.

Keys Are Stuck

When keys can't be pressed, there may be something below the physical key holding it up. To fix this, remove the key and make sure nothing is stuck below it.

Keys Are Missing

If keys on the keyboard are missing, replace them.

Wifi connection:

Wifi is not connected or it is not working.

Wifi continuity is limited

Reinstall the wireless driver after removing the old drive.

Wifi is not picking up the internet point

Reinstall the wireless driver after removing the old drive.

Screen Resolution

The screen leaving lighter spots on a darker background has been a common issue due to the extremely high back lights of this computer. It appears that there is no solution for it as of now until IPS decides to improve the technology. You may have to contact the manufacturer.


Internal microphone issue can be resolved by using an external microphone, if problem persists contact manufacturer to resolve issue.

Sound recording is suddenly muted while using Skype or online games chatting.

Please download and install Realtek Audio driver version from MSI GE62 2PC Apache. Before you install the new driver, please remove the old audio driver using Windows Control Panel.

External microphone not working

Uninstall the Realtek driver and use the Windows driver.


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