Student-Contributed Wiki

Student-Contributed Wiki

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Speaker Is Not Turning On ¶ 

I press the power button and there is no response.

Battery is Not Charged ¶ 

The device battery might be depleted. If this is the case you will see a red light on the side of your speaker. In order to charge the speaker, connect the speaker to a wall outlet using the cable and adapter it originally came with if available. If original cable and adapter are not available use another set that you have verified can charge a device.

Locked Speaker ¶ 

Some users have commented that their device issues were solved by conducting a factory reset.

The steps to conducting a factory reset are as follows

  1. Holding down the power and minus buttons
  2. Wait for an audible response
  3. Attempt to turn on your device

Speaker is Not Charging ¶ 

I plug my device into the wall outlet and allow the proper time for it to charge but the device does not seem to hold any charge.

Charging Cable and Adapter Not Functioning ¶ 

It is possible that either the cable or adapter being used to charge the device no longer are functioning. Try a different combination of micro USB cable and adapter. Allow the device to charge for some time and attempt to turn on your device.

Dead Battery ¶ 

A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.

There is No Sound Coming From my Speaker ¶ 

The power light is on but there is no sound coming from the speaker.

Device is not Paired ¶ 

The speaker will not be able to play music wirelessly unless it is paired to a Bluetooth device. Make sure the speaker is properly paired to your device (see the "Device Pairing" section below).

Speaker Muted ¶ 

The speaker's volume may be set too low to hear. Press the "volume up" button (large plus) on the side of the speaker until sound can be heard.

Paired Device Muted ¶ 

If the volume on the connected device is not turned up, no sound will be audible from the speaker. Turn the device's media volume up until sound can be heard.

Auxiliary Cable Not Connected Correctly ¶ 

The speaker will only work correctly with a 3-pole auxiliary connector (3.5 mm jack with 3 metal rings). A 4-pole auxiliary connector (with an inline microphone cable, or volume controls) may not work correctly with the speaker. Ensure your auxiliary cable is a 3-pole type, and is not damaged.

My Device is Not Pairing to My Speaker ¶ 

My UE Megaboom will not connect to my phone or controller.

UE Megaboom Not In Pairing Mode ¶ 

Press and hold the Bluetooth pairing button on your speaker until a sound is heard. The pairing button is located near the power button and marked with the Bluetooth symbol and a white dot.

Too Many Devices Are Connected ¶ 

The UE Megaboom only supports being connected to 2 devices simultaneously, and stores pairing with a total of 8 devices.

Please note that the speaker may automatically connect to devices it has been paired with before, make sure to turn Bluetooth off on devices you are not trying to pair to the speaker.

If more than 8 devices have been paired with the device, you may initiate a factory reset to clear the UE Megaboom's device memory, allowing you to pair your new device.

Too Far Away from Speaker ¶ 

Pairing can be unreliable if the speaker and device are too far apart from each other. Move device you are trying to pair closer to the speaker, ideally within one or two feet.

Factory Reset ¶ 

Some users have commented that their device issues were solved by conducting a factory reset on their device.

The steps to conducting a factory reset are as follows

  1. Holding down the power and minus buttons
  2. Wait for an audible response
  3. Attempt to turn on your device

Auxiliary Port Not Functioning ¶ 

When I plug the cable into the auxiliary port it doesn't seem to work.

Incorrect Cable ¶ 

The UE Megaboom was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector.

Do not use a 4-pole (with inline microphone) cable, or you may experience problems with sound.

Plug the 3-pole 3.5mm auxiliary cable into the speaker and check to see that the sound is turned up on both the device and the speaker.

Possible Obstruction ¶ 

It is possible that an object could be blocking the auxiliary port and preventing it from making an electrical connection with the cable. Make sure there is nothing inside of the port obstructing the connection.

Check your auxiliary cord, the problem may be with that and not the port.

Battery Life is Short ¶ 

The battery runs out of charge faster than normal.

Use is too Strenuous ¶ 

The UE Megaboom Speaker is advertised to have a battery life of 20 hours. But actual battery life may vary with use, settings, and environmental conditions. It is possible that the way you are using the speaker is too strenuous and is depleting the battery faster than expected.

Depleted Battery ¶ 

A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.

Battery Monitoring ¶ 

If you wish to keep track of your charge status press your speaker's 'plus' and 'minus' buttons at the same time. An audio message will play telling you the battery level.

You can change the language of the message from within the settings of the app.

12 Comments

Megaboom will play off the battery as long as I hold my thumb pressing the power button. When I let it go, unit shuts down.

Otherwise will not stay turned on. Plays fine when plugged into the charger.

+- buttons tell me 100 % charged just before shutting off. I s there method of initiating a factory reset whilst on the charger supply?

Marty Grant - Reply

did you ever get it fixed. I am having the same problem.

Olivia Garcia -

same here :( and of course now it’s a brick out of warranty

sathia musso -

I had kind of the same problem, it would stay on if I pressed the button a few times in rapid succession after it turned off once by itself. But I plugged in a few different charging cables (mine from Logitech seems to have gone south) until I found one that would fast charge it and let it sit for a while, and it worked great. I have a different problem now, I left it turned off for about 8 hours after I unplugged it at full charge and it's lost 13% battery already

T.J. -

Megaboom will play off the battery as long as I hold my thumb pressing the power button. When I let it go, unit shuts down. Indicating a healthy battery.

Otherwise will not stay turned on. Plays fine when plugged into the charger.

+- buttons inform me of 100 % charge.

Is there a factory reset I can do while plugged into the charger?

Can I “flash" the battery?

Marty Grant - Reply

I just bought Megaboom Black Edition. It works perfectly as a Bluetooth speaker. However, when I use a 3.5mm jack cable (3 poles) to connect my iPod/iPhone/PC or any device, the sound is mono and only on one side of the speaker. This is extremely annoying when listening to music that has stereo effects. Stereo works perfectly with Bluetooth but not with cable. Is it normal? Thank you in advance for your answer.

Thomas Hubert - Reply

verify that the aux cord is pushed all the way in, its possible that something is obstructing the cord from connecting all the way. also ensure your Aux cord is a stereo aux cable and not a mono one. sometimes they look the same

Mycheal -

Megaboom connects to my Macbook via bluetooth then about 4 seconds later it disconnects on its own, i cant play music through it either in that 4 second window?

No problems when it was connected to my phone. i tried the factory reset once, but i was told not to do it too many times.

Mycheal - Reply

When I play music within few seconds speaker gets turn off and not getting charged

Rinaj mhatre - Reply

When I play music on ur megaboom within few seconds the speaker gets turn off and not getting charged

Rinaj mhatre - Reply

Just got a Megaboom 2 last week and after a day or two, it stops playing a tone when you turn on or off, or when pressing the Bluetooth button. The lights come on but no indicator sounds. The only way to fix is to reset every time. Any ideas what could be causing this?

Marie Avery - Reply

hi guys, same problem as above. Stays on but plays sound only if is plugged in a chargiing cable. Yesterday everything was fine, from today not anymore. even if I turn it on or off there is no sound from the device as usual. some advice how to fix?

miro - Reply

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