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Logitech Harmony 650 Troubleshooting

Universal remote released in 2009. Easily identifiable by the Color Smart Display.

Buttons Not Responding ¶ 

When you press a button, nothing happens.

Dirt in the Key ¶ 

If there appears to be dirt or another object blocking the button, remove the button and clean the area using a Q-tip and some rubbing alcohol.

Physical Switch is Broken ¶ 

If the problem persists after cleaning, the button switch may be broken and needs replacement. Check out the replacement guide for how to do this.

Battery Drains Quickly ¶ 

Even while not in use, the battery runs down abnormally fast.

Faulty Battery ¶ 

If your batteries are leaking, remove the batteries and clean the socket before inserting new ones. If that is not the case the batteries may have also been drained and are in need of replacement.

Screen not Dimming Properly ¶ 

Check to make sure that there are no buttons that are stuck by removing the batteries and massaging the buttons. If that does not work then try switching it in and out of safe mode a few times. If the problem persists then you will need to replace the screen. Refer to the replacement guide for instruction on how to do this.

Device Resetting ¶ 

The remote resets all connections with other devices seemingly at random.

Faulty Battery Connections ¶ 

Check to make sure that your batteries are well seated in the connectors. If they are, check to make sure they are not dead by replacing them. If the remote still does not work, try testing the battery connectors to see if they are loose. If they are, consider replacing/repairing them.

Cracked/Broken Case ¶ 

Often when dropped, the case may break in various places.

Broken Case ¶ 

Test the face plate of the remote by gently pushing on it. If you see a a crack or a break then it might be time to replace it, this is merely a cosmetic issue, but can become a problem when buttons can become dislodged.

Unresponsive Remote ¶ 

The remote simply won't function or respond to commands.

Faulty Motherboard ¶ 

Test the remote by viewing the infrared LED with a digital camera or a cell phone camera. Press any button on the remote and watch the screen to see if the LED lights up, and if it does not check to make sure that your batteries are not dead. If the remote is still not functioning properly or at all that could mean that the circuits have shorted out on the motherboard and it may need to be replaced. Use the Motherboard Replacement Guide to help you with this.

One Comment

My Harmony 650 will not turn on, even with new batteries. Also tried syncing it. NO response.

Lor - Reply

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