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If your devices keep connecting and disconnecting but you have decent signal strength then you may have one of these possible underlying issues.

Signal interference can be caused by many things. The most common source is other wireless signals either from routers nearby or telephones (less likely these days).

To get better wireless connections you may need to change the channel that the router is transmitting on. Most of the time this is set to "Auto" but you may need to find a single channel that works best. You are able to modify the router's settings via the router's device page. You can access this either by direct connection or wireless. You just need to type in the router's IP Address. This can be found by searching the specific router's IP address in a search engine such as Google.

It is also recommended to set up different Network Names and Passwords for your router.

A Wireless Network Analyzer Tool

You can try using a wireless network analyzer tool to help you identify what channels your neighbor's routers are on. These can be purchased from major electronic stores. Once you have this information you can then set your router settings to different channels.

It is best not to use the same channel as your neighbors.

If you have no wireless connection from your router showing up on your device(s) check the following items on the router. Also, make sure the device you are trying to connect has the WIFI turned on. See your devices owners manual for further instructions.

There is a button on the router that turns the wifi on and off. If the wifi button light is not on, simply press the button and the wireless should turn back on. Verify your connection is restored. If the button is missing or feels displaced use the router' s owners manual to check its functionality.

Make sure the router is connected to power and all lights are steadily on except the wireless light which may blink due to connectivity. If no lights are on, please see the power steps.

If you still have no wireless connection you might have turned wireless broadcasting off in the settings for the router or turned wireless off completely. If you need to access the settings in the router please see above for "accessing the router settings."

If your external antennas do not seem to make a difference or you have damaged them in some way you may need to replace them. You can do so by following the external antenna replacement guide.

If the external antenna port is damaged then you can follow the antenna replacement guide .

If your device will not power on you may have one or more of the following issues.

Check to make sure the power supply (DC connection) is connected at the router and wall.

Check the power button on the router and ensure it is in the on position. If the switch is missing or has been damaged you may need to replace it.

If you are using a power strip make sure it is not tripped and is on.

Check to make sure the outlet has power as some outlets are turned off by a wall switch or the outlet may need to be replaced.

If you are using a USB device but it is not showing up on the network then the device may be incompatible with the router, the contacts are dirty or the USB port is damaged.

If you are trying to use a USB device and it does not show up make sure the device is supported by the router. Also, check to make sure you are using the right port. One is USB 3.0 (blue) and the other is 2.0. USB. 3.0 is backwards compatible but some external 3.0 devices may not work in the 2.0 port.

Clean any dust or grime that may have accumulated in the ports with compressed air if needed

If you still do not have success you may want to try cleaning the contacts using isopropyl alcohol. It is suggested to use 70% isopropyl alcohol (or better). Apply a small amount to a cotton tip applicator and rub back and forth on the contacts (allow it to dry).

If you have a broken USB port then you may want to replace it using the USB replacement guide.


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