Student-Contributed Wiki

Student-Contributed Wiki

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The battery runs out quickly ¶ 

The battery does not last more than a few hours .

Very high brightness setting ¶ 

High brightness settings tend to drain the battery much faster on most devices.

By going to your settings and lowering the brightness you can save battery power

Software not up to date ¶ 

Software issues are very common among devices not operating correctly.

Make sure the "Wear" app is installed on your phone and leave it charging overnight. If the issue is software it should install the update automatically and resolve it.

Drained/dead battery ¶ 

Batteries die over time

If all else fails, the battery is probably faulty or dying and the best course of action is to purchase a new battery. Contact the manufacturer for more information. LG Urbane Website

The display is unresponsive ¶ 

The watch is on but does not respond to any commands by touch or the "wear" app

Buggy software ¶ 

Software issues are very common among devices not operating correctly.

Try restarting the watch and see if the screen responds.

Software not Up to date ¶ 

Software issue might have been resolved in the latest patch.

Make sure the "Wear" app is installed on your phone If the issue is software it should install the update automatically and resolve it.

The Screen is cracked ¶ 

There is a crack in the screen that make the watch impossible to use.

Outer cracked screen ¶ 

Check if the crack is in the out most film of the screen. This must be replaced in order to make it functional again.

Inner cracked screen ¶ 

Check if the crack is in the inner most film. This piece must be replaced in order to make it functonal again.

Note ¶ 

· Some time you can figure out what screen is broken before taking the screen apart.

· Cracked screens are one the hardest thing to fix in this watch and the parts are not easily available. If it gets to that point, you would have to contact LG and their device website:

LG Manufacturing Website

LG Watch Urbane Website

The watch will not connect to my phone via Bluetooth ¶ 

The watch cannot recieve any data or information through your bluetooth device

Buggy software ¶ 

Software issues are very common among devices not operating correctly.

Go into settings on the watch and turn off the Bluetooth icon and wait approximately 5-15 seconds and turn it back on. If connection still fails, turn off Bluetooth on your cellular device and wait 5-15 seconds to turn back on.

Wear app and watch not synchronized properly ¶ 

Most android devices that are fully up to date , use Android Wear to manage your LG Watch Urbane’s settings and information retrieval. Using standard Bluetooth connections offered through the settings on your cellular device will not allow total functionality when using your LG Watch Urbane.

Make sure the Android Wear app is downloaded and updated on your mobile device; within the app, connect to Bluetooth and click on your LG Watch Urbane to connect .

Watch does not respond to previous attempts on restarting ¶ 

Resetting the device to factory settings tends to remove any software issues that may have come to pass in the device by literally deleting all data since purchase. It is a new device software wise.

If connectivity still fails, carefully remove memory storage cards from the LG Watch Urbane and ensure it has a full charge (if capable) and go into the watch Settings > Back up and reset > Factory Data Reset and choose erase everything. [To ensure all data is preserved also back up your device of all valuable information including contacts, music, and photos].

Note ¶ 

If Bluetooth connection is still a lingering issue, Androids 5.1.1 update allows most current mobile devices and LG Watches to connect via Wi-Fi. Using Wi-Fi signals in the area of close proximity of your LG Watch Urbane the information received from your mobile device including texts, notifications, and calls barring the mobile device is connected to the internet either using data or on Wi-Fi.

Side Button Unresponsive ¶ 

The LG Watch Urbane's power button is unresponsive and will not turn or off the device

Buggy Software ¶ 

Software issues are very common among devices not operating correctly.

If the watch's side button is not working, the first step in fixing it is to restart the watch. To restart the watch, go to Settings > Power off, when you see power off you will see ‘Are you Sure?’, touch the check. To turn the watch back on, connect it to a power source.

Cable is disconnected ¶ 

On devices cables can come loose and disconnect upon use over long periods of time

If the watch’s crown is still unresponsive, the connector of the power button might have had come loose or be disconnected completely. This will involve opening the device and manually disconnecting and connecting the cable.

Watch does not respond to previous attempts on restarting ¶ 

Resetting the device to factory settings tends to remove any software issues that may have come to pass in the device by literally deleting all data since purchase. It is a new device software wise.

If restarting the watch did not work and the power button is still not working, you will need to reset the device. Make sure any and all data you want is saved, and is backed up before resetting. To reset the device, go to Settings > Backup and reset > Factory Data Reset > Reset Device.

If all else fails ¶ 

Sometimes the only way to fix something is to send it back

If the above fails, you will need to contact the manufacturer and send it into them so they can take care of the problem.

LG Manufacturing Website

4 Comments

Got an update today, now my watch is shutting it's off after a couple of minutes.

Biscuitduster - Reply

I've been having the same problem since the update to Marshmallow 6.0 It went away after I fully recharged the watch after the upgrade, but has returned in the last few days. I've been looking for a fix for this, but LG seems strangely silent and with the upgrade to 6.0, it removed the 'return to factory default' setting. So there's no way to go back to the older OS.

marks -

I've noticed with the Urbane 2 LTE that if you go from a cellular service area to a no cellular service area and then back again to a good cellular service area the watch has trouble reacquiring the Cellular service and I have to do a power cycle reset to get the watch to reconnect with the cellular service. I brought this up with for my service provider and they said it's LG problem I brought this up with LG and they say it's a provider problem. I also have intermittent problems with the watch connecting with Wi-Fi to make a voice over Internet protocol calls. I was able to work around this by cycling the Wi-Fi off and then back on.

rkp392781 - Reply

If LG Urbane won't turn on (won't charge) clean the contacts with a lasting or a toothbrush

https://www.youtube.com/watch?v=xhEHJySu...

ilyakorneychuk - Reply

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