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Student-Contributed Wiki

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When device is plugged in , it will not power up.

Confirm that your charging cord, block, and power outlet are all functioning properly and there is no damager to any part.

If your battery still fails to charge with a working charger, replace your battery with a spare. Use the LG Optimus Zone 3 Battery Replacement Guide to help with the replacement of your failed battery.

When you try and use your screen, it fails to respond or appears blank.

If you have a screen protector, ensure that it is clear of dust and dirt. Try replacing your screen protecter.

Power off device, remove and reinsert battery. If you are still experiencing issues, use the LG Optimus Zone 3 Battery Replacement Guide to help you replace the battery.

If screen is unresponsive, remove memory card to ensure that it is not an issue caused by third party application(s).

If you are unable to restore your screen, connect your device to a computer and restore device to factory default settings.

When trying to place call, the signal is weak or the call is dropped.

Check your device to ensure that it is not in airplane mode.

Check your signal and try moving to a location where service is better. Check your device settings under Apps and activate 4G data.

Place a free test call by dialing #832 and press call. If you can go through with the call, your device may be failing to make a certain call because the number is out of service, not because your device is malfunctioning.

Device fails to connect to the internet or signal is slow.

Make sure airplane mode is turned off.

Turn off Wi-Fi and see if cellular data still works on your device. If cellular data fails to work, move to a different location with better coverage. Try connecting to a different WiFi network. Contact your Internet Service Provider.

Make sure Mobile Data is turned on. Ensure that mobile data roaming is also turned on. Clear browsing data to free up memory. To check if you have run out of data for the current cycle, dial #DATA to call for Data Usage Information.

Power off device, remove and reenter SIM card, re-power on device.

When attempting to send or receive messages, device experiences difficulties.

Check your signal and try moving to a location where service is better. Check your device settings under Apps and activate 4G data.

Check your settings to make sure the number you are trying to interact with is not on your list of blocked numbers.

Delete unused applications, images, messages, music, etc. to free up space on your device. This will free up space to receive new messages. If you are still experiencing issues, use the LG Optimus Zone 3 Micro SD Card Replacement to help replace you Micro SD Card on your device.

Power off device, remove and reenter SIM card, re-power on device. If you are still experiencing issues, use the LG Optimus Zone 3 SIM Card Replacement to help replace the SIM card on your device.

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