Student-Contributed Wiki

Student-Contributed Wiki

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Screen is unresponsive ¶ 

My phone doesn’t respond to the touch

Performs slowly ¶ 

Your phone has low internal memory. You can reduce the phone’s memory by closing running apps, clearing the caches, and replacing any live wallpaper used. Try to also safely remove your SD card by going to Settings, tap Storage & USB in the General tab, and tap Eject. Once the card is unmounted, remove the SD card.

Freezes ¶ 

This freezing problem can be due to performance issues caused by low internal memory. Memory can be reduced by closing any running apps, clearing the caches, and replacing any live wallpaper used. If the problem cannot be identified, then perform a soft reset by turning off the phone and removing the battery. Leave the battery out for 10 seconds and then put it back in. Once the battery is in, turn the phone back on.

Turns off or unexpectedly restarts ¶ 

This could be due to the fact the your phone is running on outdated software. Check for latest software update and if prompted, install the update. In addition, certain applications, mostly third party apps, can cause the phone to restart on its own or shut down on its own. Find the ones that cause the unintended resets and uninstall them.

Unable to install or update applications ¶ 

This could be due to fact that your phone doesn’t have enough storage. Check to make sure that your phone has enough storage to install or update applications. Uninstall the apps you don’t use very often. Another reason is an issue with Google Play Store. The solution is to clear your Google Play Store data. To do that, go to Settings, tap Apps in the General, scroll to and tap Google Play Store, tap Storage, and tap Clear data. A message will then appear to confirm the clearing of the data. Tap Yes to confirm.

Where do I find the latest software updates? ¶ 

Enter your zone again, open device diagnostics. Tap system updates then tap device software. Check for an update: if phone has an update, follow the prompts to install.

LG G Stylo battery won’t charge ¶ 

I plug my phone into a charger but it isn’t charging up

Phone needs a soft reset ¶ 

A soft reset does not erase any of your data or content on your device

Turn your phone off. Once your phone is off, remove the battery of your device. After 10 seconds, reinsert your battery and turn your phone back on.

Faulty Phone Charger ¶ 

Connect your phone to the charger. Depending on your phone carrier you will have a different Zone that you can go to. For boost carriers it is called Boost Zone, sprint is called 'Sprint Zone etc. Once you are within your respective zone, swipe left on the phone to open up the devices diagnostics. Tap battery status and if your phone has a charging symbol or appears to be charging then your charger is working correctly.

How to perform a soft reset ¶ 

A soft reset does not erase any of your data or content on your device

Turn your phone off. Once your phone is off, remove the battery of your device. After 10 seconds, reinsert your battery and turn your phone back on.

Charges slowly ¶ 

Carefully inspect your phone to make sure that your device is not overheating or visibly damaged. Carefully inspect your phone's charging port and if any visible debris are seen, remove them. Remove the battery of your device. Inspect and clean the gold contacts using a cotton swab or a dry cloth. (The gold contacts are where your battery was previously located on your device.) If problems with charging continue to persist, you may have to change the charging port on your phone.

Headphone audio is distorted ¶ 

If you have tested your headphones with other devices to make sure that they are working properly, then the problem is most likely in the jack

Dirt build up ¶ 

The LG G Stylo CDMA audio jack could just be dusty or dirty. You can try using compressed air to clean out the debris. A damp toothpick can be used to gently clean out the jack and remove dirt or debris.. However, you should be very careful when inserting anything into the jack to avoid further damage. If your audio jack seems to be damaged, you will simply need to replace the part.

Hissing, crackling, or fading in and out when you use headphones ¶ 

Check the settings on your LG G Stylo. You may just need to update a driver or adjust the volume. When you plug in headphones the device will often will be on mute because the speaker and headphone volume are on different volumes. You should check the connection by removing the headphones and re-inserting them. They might just be inserted improperly. Finally, try restarting the device to see if it solves the audio problem.

Device will not turn on ¶ 

The phone doesn’t show any sign of turning on

Does not turn on ¶ 

Verify that the G Stylo has a sufficient charge. Connect the phone to the original charger. Wait a few minutes, try to turn on your phone.

Verify that your phone, charging port and battery contacts are not damaged in any way. Inspect your phone to see if it’s swollen, damaged or overheating. Check to ensure that there is nothing blocking the charging port. Remove the battery and carefully inspect the gold contacts. Clean the contacts by using a cotton swab or dry soft cloth.

Caution: If your phone is damaged, do not complete the remaining steps in the guide.

Verify that the charger itself is not damaged by using another similar device with the same charging port. Verify that you are using a compatible charger. You risk damage to your phone if the charger is not the same voltage, amps and plug as your original charger. Finally, verify that your phone can power on.

If your phone does not turn on, verify that is running on the most recent drivers and software. In Boost Zone, (if you phone runs on Boost Mobile, if not then look up your service provider) swipe left to open Device Diagnostics. Scroll through and find System Updates. Find and tap Device Software and then CHECK FOR UPDATE.

Starts to turn on but restarts or shuts down before it turns on completely ¶ 

Verify that the G Stylo has a sufficient charge. Connect the phone to the original charger. Wait a few minutes, try to turn on your phone.

Verify that your phone, charging port and battery contacts are not damaged in any way. Inspect your phone to see if it’s swollen, damaged or overheating. Check to ensure that there is nothing blocking the charging port. Remove the battery and carefully inspect the gold contacts. Clean the contacts by using a cotton swab or dry soft cloth.

Caution: If your phone is damaged, do not complete the remaining steps in the guide.

Verify that the charger itself is not damaged by using another similar device with the same charging port. Verify that you are using a compatible charger. You risk damage to your phone if the charger is not the same voltage, amps and plug as your original charger. Finally, verify that your phone can power on.

If your phone does not turn on, verify that is running on the most recent drivers and software. In Boost Zone, (if you phone runs on Boost Mobile, if not then look up your service provider) swipe left to open Device Diagnostics. Scroll through and find System Updates. Find and tap Device Software and then CHECK FOR UPDATE.

Touchscreen not responding ¶ 

No matter how many times I tap the screen, it doesn’t respond

Screen does not respond to touch ¶ 

First, it is imperative to make sure if your protective case or screen protector is interfering with the touchscreen. Sometimes, the pressure of a protective case and the thickness/texture of a screen protector can affect the touchscreen’s performance. Try taking off any screen protector or case, and then test to check if your issue is resolved. Caution: There are some screen protectors that may not reapply properly. If this doesn’t resolve the problem, then identify if operating system is interfering with touchscreen functionality. If all of these solutions don’t resolve the problem, then a broader performance dilemma might be the issue.

Freezes ¶ 

If freezing begins to occur with the LG G Stylo, perform a soft reset. A soft reset eliminates any makeshift files that might be causing the issue. To perform the soft reset, carefully take the battery out of the LG G Stylo. After 10 seconds have passed, put the safely put the battery back into the device. Turn the LG G Stylo back on.

Front/Back Camera not working ¶ 

When attempting to take pictures with the front or back camera and the screen only shows black

Low Battery ¶ 

If your phone is experiencing low battery, your camera will become unusable until your phone becomes charged. Once your phone is charged, try taking a picture again.

Camera Application crashed ¶ 

If your camera application on your device has crashed or your phone has the camera open but is unresponsive, try closing out of the camera application and restarting it to fix the problem. If the application is still showing signs of unresponsiveness, restart the phone.

Pictures are not coming in clearly ¶ 

If camera application is working but pictures are not coming in clearly, the lenses may be dirty or have some dirt buildup in it. Try cleaning the camera lenses with a dry, soft, lint-free fabric.

74 Comments

Phone shows it's charging, but it hasn't charged in hours.. It's had trouble turning off an on.. Freezes up.. Help

ritabyford2015 - Reply

I truly hope you receive an answer about your phone NOT charging, yet it's showing the spinning digital dial as if it's doing its task! You try turning the phone ON & nothing! Right?

Obviously I also have this problem and the Owners Manual says to do a SOFT RESET which removing the battery for 10 seconds or more, put the battery back in and ALAKAZAM! Nothing changed! For me anyway..

Good luck.. Is it Rita? Or Johnny? LoL! JK...

Take care, and best of luck to you. Gregg

Gregory Johnson -

Phone wont update prl or profile and phone was never rooted

Ty dro - Reply

Im stuck in setup.my screen says"configuring your phone".how can i get past this?

Shaun Rodgers - Reply

I'm having the same problem. Did you ever find a solution??

Brandon Spaulding -

Just wait untill it's finished

Aaron -

What kind of phone is it

Aaron -

What kind of phone is it and what service provider do u have

Aaron -

I bought a LG g Stylo and it's brand new and the flashlight won't work at all

Aaron -

Was anybody able to get their phone off the configuration set-up screen? I can't get this darn phone to work. Uhg! I took it to cricket and they did a factory reset and it still did the sane thing. Stuck on configuring screen. How many hours do I need to let phone configure for?

Thank you,

Rose

Rose Pinkley -

Was anybody able to get their phone off the configuration set-up screen? I can't get this darn phone to work. Uhg! I took it to cricket and they did a factory reset and it still did the sane thing. Stuck on configuring screen. How many hours do I need to let phone configure for?

Thank you,

Rose Pinkley -

So i have restarted my phone 3 times i have cleared every app open but ever since my system update last night my rear facing camera wont work well the camera app in general doesnt work but i can use snap chat only when its as if im taking a selfie

mikenmentatwins2016 - Reply

same happened to me,it works when I do the factory reset but no other way

Joan Carlos Fernandez Caro -

same with me. I' m experiencing the same problem!!! HELP.. smh

Asia -

Has anyone found a solution

candice -

My LG g stylo, wheb I turb it on just says t mobile but won't do anything. It hasn't been damaged at all and the battery isn't damages. I remove the battery and it does the same thing after I put it back in and turn back on. Help

lindsayloveslucy - Reply

Mine does the same thing. It has been on for 8 hours like that. The phone is junk, plain and simple.

michaelscheindlinger1 -

My phone when turned on is automatically unlocked instead of the pin password I put and I worn receive any notification and the Wi-Fi and Bluetooth and exc. Shortcut things won't pop up in the notification bar and when I press the circle to goto the home screen it doesn't do anything it stays on the app if any info e-mail me at kevinrosas26.kr@gmail.com or text me at 6094539487 thanks

Kevin Rosas - Reply

Did u figure out wjat was wrong? My phone is doing the same thing...amberwise620@gmail.com

Amber Wise -

I have an lg stylo2 phone and my picture went negative I don't know how to change it back to the original picture color and I don't know how it happened either

Frankie Kilbourn - Reply

Find the "accessibility" menu somewhere under "settings".

There will be a menu for the seeing impaired.

In that menu there is a check box that toggles your display from normal to negative.

dark_carnival_superstar -

I have an lg stylo 2 phone and today my phone went negative like everything my pictures, display, everything I don't know how to change it back to the original color and I don't know how it happened either

Frankie Kilbourn - Reply

It is stuck on the start up screen how do I fix that

Tecniqe Miranda - Reply

To me it sounds like the company knows that these phones have issue that they want to give B.S fixes for like my husband and I both have the same phone and they both have the same issue were the screen is not responsive we do have cases on them but I do not see that causing this problem because it is a hit and miss issue I would think that if it were the case being the issue it would be more consistent

Krystle Fruge - Reply

This red light keeps blinking by my front camera. Please help me

Argin - Reply

Mine too if anyone knows why text me 916*271*9584

Adaisha Thomas -

My only says Unfortunately Home has stopped. Ok

gamblins4me - Reply

Mine Says something like that

Iori -

my wife's stylo 2 will not turn on in the morning. this happens every day and i have to pull battery to bring it up. any idea as to problem?

j61303 - Reply

I don't know what it is but mine does the exact same thing

lindsayhall23 -

We have the same issue with both our phones.

Erik D -

We have the same issue with both our Stylo 2's.. if anyone has a fix that would be great.

Erik D -

My phone does exactly the same thing. From what I've been reading there are many people with this problem not just a few. LG needs to figure out a solution now.

Sroll -

I see that other people have the same problem with the LG G Stylo 2 about the phone turned off unexpectedly, and not turned on in the morning. I had the issue this morning, I thought the phone was out of battery, I used another LG charger, battery was 100% charged, I had to pulled out the battery and put it back in, and it turned on normally, but I believe it might be a problem with them. Please if anyone can help.

Velmed08 -

Worse &&^&^$^ phone ever havent made it a whole year yet phone keeps saying unfortunately system stopped cleared my entire phone out barely had apps on it now the screen is blk saying the same thing it did before when i cleared it out i even called the company the first time this happen they just told me to clear my phone i lost all my picture...music..etc and the phone wont even come up to the home screen some is really wrong with lg phones im making sure i tell family and friends to never purchase $@$* from this company im even going to post it on all my social media sites i hope they close ugggh now i have to buy another phone &&^& u lg from the bottom of my heart your phone are a real piece of $@$*

Alisa Flowers - Reply

Yeah...... Me too.....

Colby Phommyvong -

Yeah!!!!!! Me too!!!!!!

Colby Phommyvong -

hello i also have an lg styo 2 and when i plug it in it shows a question mark and it does not charge when i unplug it says battery has been removed shutting down i havent had any other problems with it but havent even had the phone for 6 months and i pretty !#^&@@.

gabegillman - Reply

&&^&^$^ !#^&@@

gabegillman - Reply

my phone turns on but it gets stuck in the t-mobile logo.Its a n LG G Stylo. The jingle starts but rapidly gets cut off and stays there until the battery runs out. is there anyway I can recover my files?

Anthony Julian Morales Hirado - Reply

My phone does the same thing, but mine gets stuck on the Metro PCS logo. I called support but they could only suggest to send it in for repair. My phone is out of warranty so this would cost to much. Did you get a fix for your issue

bettyann_dilworth -

My battery died and when i was turned back on i lost the ability to push the button to go straight to my home screen as well as the squared button next to it that allows me to see my past apps in use. I'm also noy able to see notifications in the top bar.

Alex Cooke - Reply

My phone lg g stylo would not swap to rear camera. How do i rectify this?

Hapese Nigeria Limited - Reply

My lg stylo keeps saying unfortunately,call management has stopped constantly like it won't stop and I've reseted it and it still keeps doing it

Iori - Reply

My stylo phone is not updating downloading or letting me recieve my emails im getting frustrated

Diane - Reply

Have tried all that on camera still won't respond

Diane Jones - Reply

Have tried everything to fix my camera nothing works

Diane Jones -

Streaming video on web browser bluffing to much. It plays for 3 seconds an stop every time.

Tim Weary - Reply

Can you all content at nclemons119@gmail.com Or call Or text me on 6625799287 and tell me more about the LG Stylo freezing up please and thank you.....

Nigal Clemons - Reply

If for any reason the phone is turned off the SD card says card unavailable and wants to be reformated. And if you don't reformated it you can't get you info off of it and it you do reformated you loose everything on it is there a special SD card that should be used with phone because this is card #3 and continue to do the same thing.

Rose Tyler - Reply

My phone just did this..I was charging it..came back to it to take it off charge and it said it has unexpectedly ejected itself..and not I cannot access anything on it ..it won't even read it..nor when I stick the sd card in another phone..it won't even recognise it..it didn't do nothing..do you know what this is or what happened or how to help fix it?? I had all my fathers pictures that passed on there :'( this is killing me that I cannot access them

Jessica L Thomason -

my lg stylo says that i don't have the battery in but i do and keeps shutting off what do i do

Fresh_pupper - Reply

I can't make phone calls. It tells me I have no interest connection when it shows 5 bars. It does not respond to my touch, you name it, everything that could go wrong does. What to do?

pferd_56 - Reply

I can't receive text messages either. So frustrating

pferd_56 - Reply

How long does the Android 7.0 update take. It's been on the boost Mobile screen for almost an hour.

Bobby Goodnight - Reply

Good job! You helped me resolve my problem without a factory reset. My tech...( what a joke) wanted to do the reset. I came to this site and in a matter of minutes my problem was taken care of. Thanks.

Debi - Reply

Can't get pass the google email after factory resetting my lg stylo 2. I'm using the correct email and passcode

roleliz2u - Reply

IDK why it keep saying storage full. When I download snap chat..i don't understand why it keeps doing this. even when I take snap chat off

Christian Smart - Reply

I can hear everyone who calls but they seem to be able to barely hear me. What could be the cause of this

Earnest Pruitt - Reply

Cant get my lg stylo to connect o my tv with my mirco usb to hdmi mhl adapter. I have never had this problem with any of my other phones. Love my stylo. Just wish it would connect.

Joe Cochran - Reply

I need help please my phone turns on to the company logo and then it says "android is starting" once that is done it goes back to the logo again then does the same thing over again.

My phone is LG stylus plus 2

Israel - Reply

Pop menu not showing up on screen when stylus is removed. Any suggestions?

William Rutherford - Reply

My phone is the LG Stylo 2+

William Rutherford - Reply

I HAVE A LG STYLO 2 PLUS I HAVE A PROBLEM I UPDATED MY PHONE BUT DONT KNOW HOW TO SWITCH IT BACH ON HOW IT WAS THE EMOJIS R LIKE THE FRIST ONCE THEY BARELY CAME OUT ANF THEIRS LITTLE THINGS THAT I DONT LIKE ABOUT THE NEW UPATE. BUT IF U COULD PLEASE HELP ME YOU COULD EMAIL ME AT yazmintrinidad104@gmail.com THANK U

Yamin Trinidad - Reply

My phone works perfectly without the earphones as soon as i insert earphones i cant record and when i am making a call the person on the other side can't hear me but i can hear them. I can also listen to music and other things. The only thing it can't do is to record and when i make a call. Can i please get help feeling really frustrated

Eudy - Reply

My phone updated and now it says it has no service carrier won't work.

tankdm32 - Reply

Me too. Have no service after 7.0 update

Mark Thompson -

It's still not responding I push with my finger print and it's not even coming on at all

Cara Terry - Reply

And when I call my phone from another phone it go straight to the voicemail and it still won't come on I just purchase the phone from the store

Cara Terry - Reply

Have a blue circle with a white square and a pencil through it how to remove it

staceyp3336 - Reply

Hi ,

I am using Stylus 2 Plus . The problem is that it is only showing battery percentage 50% . Even on charging it shows only 50% . I even tried different batteries but the problem is not in the battery itself . What could be the problem ? I thought it must be a software issue , so , I re-installed the factory version and even tried hard resetting but the problem is still there .

any help would be really appreciable .

Mansoor Ashraf - Reply

Mine is doing the same thing. Apparently it does charge. I leave mine on the charger for 3 hours. When i turn it on at the bottom of the swipe screen it will say fully charged when done. But on the top bar the battery will always say 50%.

Howard Odell -

My screen qo black on talk mode can not get it back

Arturo marquez - Reply

My phone wont turn off when charging

Jwssie - Reply

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