Kurio's Screen Is Black ¶ 

The screen is dark and it won't turn on.

Kurio Is Turned Off ¶ 

Try pressing and holding the power button! The Kurio may have turned off without your knowledge.

Drained Battery ¶ 

If your Kurio won't turn on, try plugging it into the charger for a while and then attempt to turn the Kurio on.

Kurio's Speakers Don't Produce Sound ¶ 

It's quiet!

Kurio's Volume Is Down ¶ 

Try pressing the "Volume Up" button on the side of the device.

Software Malfunction ¶ 

Try rebooting your Kurio by turning it off and turning it back on!

Kurio's Speakers Are Broken ¶ 

See the speaker replacement guide for further instructions.

Kurio's Screen Is Dark with White Lines ¶ 

The screen has erratic patterns and the display is non-functional.

The Display Is Bad ¶ 

The bad news--your display is broken. The good news--refer to the screen replacement guide for instructions!

The Kurio Is Stuck on the Boot Screen ¶ 

There bouncing Kurio character is just bouncing... indefinitely.

Software Problems ¶ 

This is likely a malfunction of the device's software. Try rebooting first! After that, refer to the Kurio website for possible updates or a firmware replacement.

The Kurio Is Not Charging Properly ¶ 

Refer below to match your symptoms to a potential cause.

The Battery Gets Hot while Charging ¶ 

First of all, try not to use your Kurio while it is charging! This places strain on the electrical components and can cause serious malfunction!

If it is still overheating while idly charging, consider replacing the battery altogether. We have a guide for that too!

The Battery Has a Short Life ¶ 

Sometimes the computer sensor to the battery is no longer in sync with the actual battery level. Try running the battery down to about 5% and then fully charge it up. If this doesn't work, your Kurio's battery will naturally lose its ability to fully charge over the life of the product. Consider buying a new battery and use the battery replacement guide for further instructions.

Other Common Problems ¶ 

The Kurio manufacturing website provides some answers to FAQs for simple problems, such as WiFi setup, installing firmware updates, setting parental controls and more!

19 Comments

Is thinking and doesn't do anything.

Jaime Rodriguez - Reply

Please help me ....my tablet kurio7 doesn't work anymore. .. I plug it in and the screen just appear the big letters KUHIO 7 after that any button works not even turned off.

What may I do?

Jaime Rodriguez - Reply

Have kids kurio 7 and it's not taken the charge when plugged in..

siobhanmwalsh - Reply

dum kurios shouled always work

gracecuffee -

My daughters Kurio tablet wont work..it turns on but says "no Command" on the screen

leahechebiri - Reply

Kurio has white screen?

peaches9875 - Reply

I put in my pin # to unlock my tablet but it doesn't unlock. What can I do ?

ccato - Reply

goggle will not let me use,my legally bought used kurio 8-gb tablet?????

jamesalewton -

My daughter's Kurio phone will not stop making noise. It sounds like an alarm

Holly Fordham - Reply

My sons kurio mus have a virus in it. it won't let you get on.

Jenn Smith - Reply

My son's kurio must be broke or has a virus in it

Jenn Smith - Reply

my kids kurio tablet wont turn on and or charge i have done all the trick to restart it and nothing what can i do about it it is only 9 months old

Angela Van Diest - Reply

Did you ever figure anything out to get it started? The same thing happened to my daughters tablet as well

Veronica -

Kurio 7s want turn on

Gloria - Reply

I finally found the solution.

you need to find the zip file: Kurio7S_OTA_US_106a_ROLL-BACK.zip

I then took my SD Card & copied the "Kurio7S_OTA_US_106a_ROLL-BACK.zip" to the card using my PC, then I flashed the Kurio 7S using the T-F option (i.e. SD CARD).

Note: The update might take about 2 minutes to flash so be patient!

this finally worked!!!!!

No more stupid sleeping icon or loading icon and not loading to home page anymore!!!

mister private - Reply

My daughter got a kurio 7 tablet for Christmas every time she tries to use it there is a good 3 minute long lag while loading or playing games. How can I fix this problem ??

Jessica - Reply

My tablet is on the little robot and it is saying " No Command " and I see the options but I can't select any of the options

Chello Valdovinos - Reply

My kurio 7s will not come on after charging it.

Darnell Frank - Reply

My kurio 7s want come on after charging it

Darnell Frank - Reply

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