Kindle 3 Troubleshooting

I dropped my Kindle and the screen cracked.

My Kindle was crushed in my luggage, and the screen cracked.

A cracked screen should be replaced to avoid user injury. A cracked screen will impair eBook readability.

I got water in the Kindle keyboard and it won't type.

I spilled something on my keyboard.

Try to clear keyboard with compressed air. If one is still experiencing difficulty with the keyboard, consider replacement.

My Kindle is not holding its charge.

Before replacing the battery, reset device. If poor charge persists, replace the battery.

I did a factory reset or bought a new Kindle and I get an error when registering.

Make sure you are at the latest firmware; you won't be able to do over-the-air updates so download from Amazon directly using a computer and copy the update via USB. If you still get an error, you might have 2FA turned on, in which case append your numeric authentication code to your password.