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Jabra Freeway Troubleshooting

Speakerphone Will not Turn On ¶ 

You have trouble turning the speakerphone on/off.

Device is Off ¶ 

Look at the right side of the device, where the power slide switch is located. If the slide is set to the rightmost position, the device is set to the on position. If the device switch is set to the leftmost position, the device is set to the off position.

Faulty Power Adapter ¶ 

To check the power adapter, ensure the adapter is plugged into either a cigarette lighter charging port in your vehicle, or into a standard house socket. Look to see if the LED light is on. If the light is on, the adapter is properly working, if the light is not on, the adapter is faulty. Consider replacing the charger.

Device Will Not Hold A Charge ¶ 

Your device is not holding/receiving a charge when it is plugged in.

Faulty Battery ¶ 

Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is able to turn on but dies once it is unplugged, there is most likely a faulty battery. Battery replacement is recommended. Replace the battery using this guide.

Faulty Charging Port ¶ 

Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is still unable to turn on, the charging port may be faulty. Replace the charging port using this guide.

No Sound ¶ 

You have trouble hearing the device.

Volume Set too Low ¶ 

Ensure the device is on by the blue light indicator at the top middle of the device. Press the volume up button at the bottom right hand corner of the device repeatedly. If sound begins to play again, the volume was set too low.

Speaker is Faulty ¶ 

Ensure the device is on and the volume up button has been clicked a sufficient number of times. If sound still does not come out of the device, one or more speakers may be faulty. Replacing the speaker or speakers is recommended using this guide.

Buttons Won’t Work ¶ 

When you press a button on the device, nothing happens.

Device is Off ¶ 

Look at the right side of the device, where the power slide switch is located. If the slide is set to the rightmost position, the device is set to the on position. If the device switch is set to the leftmost position, the device is set to the off position.

Button is Broken ¶ 

If the device is on, and other buttons are working properly, the button that is not working may be faulty or broken. Consider replacing the button mechanism with this replacement guide.

Device Will not Pair With Cell Phone ¶ 

You are having trouble connecting your cell phone with the device.

Bluetooth Not Activated ¶ 

Ensure that bluetooth capabilities are turned on for your cell phone by following the user manual that came with your phone. Proceed to attempt to pair with the Jabra Freeway as normal. If the device connects, the bluetooth was not turned on. If the device does not connect, attempt to pair your phone with another bluetooth device to ensure it is working properly.

Device Bluetooth Faulty ¶ 

If the bluetooth on your cell phone is in good working order, and the Freeway device is verified to be on by the blue indication light, then the device’s bluetooth antenna may be faulty. Consider replacing the antenna using this replacement guide.

4 Comments

How can I replace the battery? Is it special battery? From where can I get it?

Hany - Reply

There seem to be serious compatibility issues with this BT speakerphone and several popular smartphones in the past years (it's given me grief with a Samsung S1 Plus, an LG G2 and now a Xiaomi Redmi Note 4). The problem is intermittent, too: the phones connect fine, the device is usable for a couple of calls (or hours, or even days) and then the voice quality becomes awful, constantly interrupted (chopped). It feels as if the ADC circuitry stops sampling at the appropriate rate or maybe the noise cancellation algorithm goes haywire?

This becomes frustrating REALLY fast, especially for the person outside the car (they can hardly understand what you are saying and get frustrated).

I am an Electrical Engineer myself, so I tried to experiment with it a bit but to no avail. I contacted Jabra tech support and all I could get was that it may be a BT comms error & that I should reset the pairing lists (holding together Answer/end, Voice & Mute) on both devices & try again. It only seems to help temporarily. Help?

Alexander Astaras - Reply

My Java freeway keeps shutting off and comes back on as I'm driving. Is this normal

Pete mitchell - Reply

My Java freeway keeps shutting off then comes back on while I'm driving. Is this

Pete mitchell - Reply

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