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Battery Fails to Charge
The device is plugged into a power source, but the battery won’t charge.
Batteries degrade over time. If the power light fails to illuminate and the speaker won't make any noise the battery may be dead. Open the device and replace the battery.
Bad Charging Cable
Wear to the power cable may cause it to fail. If the cable exhibits signs of wear and the device fails to charge, try using a new cable to see if the device will charge.
Broken Charging Port
Charging port on the device may be broken due to wear. Disassemble the device and replace the charging port.
Bluetooth Connection Doesn’t Work
Cannot pair other devices via Bluetooth.
Too Many Devices
Another device may be connected to the speaker. Check for nearby devices and unpair them, then try to pair your preferred device again. You can force an unpair by reseting the device to factory defaults. See below how to do this.
The Bluetooth chip in the device may be damaged. A damaged chip will prevent the device from pairing via Bluetooth. Disassemble the device and replace the Bluetooth chip.
Device Needs To Be Reset
While the device is powered on, press and hold the ‘Play’ and ‘Volume Up’ buttons simultaneously for 5 seconds to factory reset the device.
Vibration in the speaker, intermittent sound, or no sound at all.
Check that the Battery Holds a Charge
Check the power light on the device to make sure it's maintaining power. If the device loses power quickly after charging, the battery should be replace.
Adjust Screws Around Speaker
If there is a buzzing or rattling sound, disassemble the device and make sure that all screws surrounding the speakers are tightened. Loose screws may contribute to audio buzzing.
Inspect Speaker Wire
Disassemble the device and inspect the speaker wires to make sure they are not broken.
Check for Speaker Damage
Inspect the speaker for cracks or debris. If the speaker is damaged, disassemble the device and replace the speaker.
No Sound at All
If the power light is illuminated, but the speaker makes no sound, disassemble the device and verify that the wire connecting the speaker to the mainboard is intact.
Audio Issues When Using Aux In
Garbled sound or no sound at all when using the Auxiliary Input (Aux In) port.
Clean the Aux In Port
Locate the port labeled “Aux In” and use compressed air to clean out any dust or dirt that may be trapped in there, then try using the port again.
Check Aux In Connection
Make sure that the Aux In cable is seated properly and has a steady connection. If the Aux In connection has persistent issues, it may be damaged. Open the device and replace the connector.
A Button Doesn’t Function
Pressing a button has no effect.
Attempt to Unstick the Button
The button may be stuck. Turn off the device and lightly press the button for several seconds. Attempt to unstick the button by gently pressing it repeatedly. If the button fails to respond or responds only intermittently, disassemble the device and inspect the rubber membrane and contacts for wear, Replace as necessary.
Clear Any Debris
There may be debris blocking the button’s contacts. Disassemble the JBL Xtreme and clear any debris around the buttons, membranes, and contacts.