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JBL Xtreme Troubleshooting

This page focuses on diagnosing issues with the JBL Xtreme Bluetooth speaker released in July 2015.

Battery Fails to Charge ¶ 

The device is plugged into a power source, but the battery won’t charge.

Bad Battery ¶ 

Batteries degrade over time. If the power light fails to illuminate and the speaker won't make any noise the battery may be dead. Open the device and replace the battery.

Bad Charging Cable ¶ 

Wear to the power cable may cause it to fail. If the cable exhibits signs of wear and the device fails to charge, try using a new cable to see if the device will charge.

Broken Charging Port ¶ 

Charging port on the device may be broken due to wear. Disassemble the device and replace the charging port.

Bluetooth Connection Doesn’t Work ¶ 

Cannot pair other devices via Bluetooth.

Too Many Devices ¶ 

Another device may be connected to the speaker. Check for nearby devices and unpair them, then try to pair your preferred device again. You can force an unpair by reseting the device to factory defaults. See below how to do this.

Damaged Bluetooth ¶ 

The Bluetooth chip in the device may be damaged. A damaged chip will prevent the device from pairing via Bluetooth. Disassemble the device and replace the Bluetooth chip.

Device Needs To Be Reset ¶ 

While the device is powered on, press and hold the ‘Play’ and ‘Volume Up’ buttons simultaneously for 5 seconds to factory reset the device.

Audio Issues ¶ 

Vibration in the speaker, intermittent sound, or no sound at all.

Check that the Battery Holds a Charge ¶ 

Check the power light on the device to make sure it's maintaining power. If the device loses power quickly after charging, the battery should be replace.

Adjust Screws Around Speaker ¶ 

If there is a buzzing or rattling sound, disassemble the device and make sure that all screws surrounding the speakers are tightened. Loose screws may contribute to audio buzzing.

Inspect Speaker Wire ¶ 

Disassemble the device and inspect the speaker wires to make sure they are not broken.

Check for Speaker Damage ¶ 

Inspect the speaker for cracks or debris. If the speaker is damaged, disassemble the device and replace the speaker.

No Sound at All ¶ 

If the power light is illuminated, but the speaker makes no sound, disassemble the device and verify that the wire connecting the speaker to the mainboard is intact.

Audio Issues When Using Aux In ¶ 

Garbled sound or no sound at all when using the Auxiliary Input (Aux In) port.

Clean the Aux In Port ¶ 

Locate the port labeled “Aux In” and use compressed air to clean out any dust or dirt that may be trapped in there, then try using the port again.

Check Aux In Connection ¶ 

Make sure that the Aux In cable is seated properly and has a steady connection. If the Aux In connection has persistent issues, it may be damaged. Open the device and replace the connector.

A Button Doesn’t Function ¶ 

Pressing a button has no effect.

Attempt to Unstick the Button ¶ 

The button may be stuck. Turn off the device and lightly press the button for several seconds. Attempt to unstick the button by gently pressing it repeatedly. If the button fails to respond or responds only intermittently, disassemble the device and inspect the rubber membrane and contacts for wear, Replace as necessary.

Clear Any Debris ¶ 

There may be debris blocking the button’s contacts. Disassemble the JBL Xtreme and clear any debris around the buttons, membranes, and contacts.


My speaker Buzz is real hard on the right side when the bass hits . Percussion cone on the outside is probably cracked or damaged how do I repair it and where do I buy a new one

Michael Hubbard - Reply

Have you found an solution already?

Sem Sperber -

In fact I already watched the video on how to repair it I just need to buy a new one. My address is 4653 Edwardian Circle apartment 2A Indianapolis Indiana 46254 I really like both my speakers and would love to continue using your product Michael Hubbard.

Michael Hubbard - Reply

Hi! My Jbl xtreme wont turn on without power cord. It only turns on when it plugged in. It flashes the last Fith LED light. If I unplug it, it just dies. Is there any way to fix it? Help me!

Javier - Reply

Do you stil need to know the solution?

elias demilde -

I need the solution still ive had this issue for a while

Chandell Phifer II -

I am having the same issue. The speaker won’t power on without being plugged into the wall. Even when powered on, the speaker is unresponsive (buttons do nothing, no sound). The power light is on, white in color and the battery lights are lit, with the fifth light blinking. Anyone else have this?

David -

My JBL Extreme won't stay off it keeps turning back on by itself

Nick Abbruzzese - Reply

Hi! I have a jbl xtreme which suddenly went blank as in the power lights are on but there is no startup noise & no sounds at all while playing any songs. The Bluetooth is connected though & it's even pairing with new devices. So I have disassembled the jbl xtreme & inspected all the wiring & everything seems to be fine. No loose connection or broken wire. Now what should I do. Please help.

Soham Dutta - Reply

I'm having the same issue how did you fix it?


I have no audio from my extreme all of a sudden bluetooth is fine and power is good just no sound not even when it starts up or shuts down? Anybody know what this is or how to fix it?


Hey my JBL xtreme wont charge past the third dot and blinks on the fourth one and it would be charging overnight

Curtis - Reply

u found any solution to the problem .I have bought new xtreme yesterday only .Put it on charging its been 4 hours but it is not going past 3 light and 4th is blinking.

sanidhya pal -

I having the same problem any clues ?

nada saeed -

On my jbl extreme when I turn to volume up it tends to cut off for and on

Willie Davis - Reply

Same thing don't know what to do

Edsy*awp CSGO AND MORE -

I have the same problem with mine, any luck on this ?

mohammed samsheer -

Did u fix it ?

Nikola Milovic -

Wrong combination - Buttons for Reset!

Yesterday, i burst my xTreme, because i accidentally pressed the wrong combination!

Instead of: “Loudness + and Play“, i pressed:

Loudness + and Connect! for 3 seconds.

This burst my xTreme!

After shutdown - no start again - dead!

Only, when i connect the charger, the 5 small LED’s and the Power Button are lighting!

I am waiting for an answer from JBL…..

So please DON’T press the wrong combination !!!!!!!!!

Lothar Peters - Reply

Hi Lothar i had the sam issue like you and i managed to fix it just plug the device to power and press and hold ( Connect [the button looks like infinity symbol]) + (Voulme+) for 10 s then one of charge LED indicators blinks red and it is done

Reza -

REZA is a lifesaver! Thank you so much. I did the exact same thing a little while ago and it worked! Thank you Reza!

Michael Slomzenski -

0mg thank youy REZA!!!

I had the exact same problem as Lothar Peters and your fix worked!

janikroeth -

How do I fix my JBL the power will not come on only when it's plugged in the power light comes on and the five LED lights same as charged comes on but that's all and when I unplug it it goes dead

stevehilton995 -

One million thanks to Reza. You are my hero!

Knut Bergsten -

My speaker hums when I plug it into power point and try to use it

Norman Victor - Reply

If you are using a direct connection(Aux cable), the electrical current in the line will make it hum if it is crossed. Uncross it.

If you are using Bluetooth, your device volume might be too low and the speaker volume too high. increase the device volume and decrease the speaker volume.

Joseph Worrall -

I recently got JBL Xtreme and got a weird problem. Whenever I play sequence of songs over blue tooth (e.g. Radio, or playlist etc ), speaker plays only first song and become silent after that. I have to stop and play song again from the Device.

It is working fine for other bluetooth speaker I have. Issue is only with JBL Xtreme.

Gaurav Varma - Reply

I’m having the exact same problem. Just got the speaker last week. I can’t locate a fix anywhere.

Softail Ron -

Gaurav, F.Y.I.

I just got off the phone with JBL they seemed to think that it’s a problem with the Bluetooth contained in the speaker. They are sending me a return shipping label and will be sending out a new replacement. Hope this helps.

Softail Ron -

Thanks Alot. Even I returned back to Best Buy and they will be sending replacement this week. Hope the new piece do not have the same problem.

Gaurav Varma -

Even the new one has the same problem. Later I realized, its problem only with Android mobile. It is working fine for iPhone.. Gonna return it back to JBL and get my money back.

Gaurav Varma -

Do you guys have found the solution

elias demilde -

Hello, I got my jbl extreme from Amazon this November, today the music sound broke and became intermittent especially when the volume is on highest level. I tried to reset and try again, same thing occurs! Please help?

Noor Snobar - Reply


Even a friend of mine has this problem I replaced the battery and the casing comes on normally and works (because the old battery was dead). However, when a certain volume level is reached, the speaker starts to flash intermittently, as if it were going to be protected (as the intermittence only occurs during the peaks of the selected audio track). I also tried to reset and other combinations that could have the speaker amplifiers in protection, but nothing was successful. So at this point I think it's the motherboard's fault. I also successfully updated the jbl with the JBL connect app, but I still can not understand the usefulness of the service port next to the AUX in. If someone could help me, they would do me a big favor.

Edoardo Giannattasio -

Hey All,

My Jbl has a battery issue, since the expense is high, I opt for using the JBL through AC supply, rather changing the battery. Will that be an issue playing thru continuous power supply? Will there be any battery explosion or such? That's my prime concern. Can anyone suggest.

sheldon dsouza - Reply

Hi Guys, I have JBL xtreme… At first it has sound then after 5 - 10 minutes there will be no sound at all. My battery is half and my AUX is good. So sometimes I turn it off then on again but it happens again.

Jayzel Solamillo - Reply

Just got a replacement Xtreme for my old one, due to the battery going from 15 hours life to 10 minutes over a month period.

This new one has issues with white noise: it’s noticeably louder than my previous one. It also makes a popping noise and the sound delays slightly when connecting/disconnecting the power cable, and is noticeably quieter on battery. It also lets out a random fuzz/distorted sound occasionally when connected to bluetooth but nothing is playing.

Has anyone else got these issues?

Benni B - Reply

hi my jbl xtreme wont turn on after i did a reset. before the reset it turned on but i had a bad bluetooth connection. how do i fix this?

scott van de geer - Reply

I Recently bought a JBL Xtreme. I did a hard reset because it doesn’t work correctly. Then I read in this forum that “pressing the buttons simultaneously the device to power and press and hold ( Connect [the button looks like infinity symbol]) + (Voulme+) for 10 s then one of charge LED indicators blinks red and it is done” after doing this. the speaker stopped working. I need help thanks. I was tested different combinations. pressing the button on and then simultaneously the bluetooth button and absolutely nothing happened

Manuel - Reply

How can I see nearby Bluetooth devices to unpair (remove) them from my jbl xtreme!!!?

Dhruv Agarwal - Reply

The Device Needs To Be Reset Information written above is quite wrong and won’t work!

The proper way to reset the JBL Xtreme: With the Xtreme ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset.

(According a staff answer in Product Q&A ).

kafdunschofregd - Reply

although the sequence of buttons is incorrect. I do not think the equipment has been damaged. However, the technical service tells me that it does not work anymore

Manuel -

Szia van JBL Extreme Speaker. Új, eredeti elemet helyeztek el, de ez nem működik. Hiba: Amikor csatlakoztatja a töltő adaptert 3 LED világít 4 folyamatosan villog. De nem mondja meg, hogy nem reagál semmilyen gombra. Nem tudom bekapcsolni. Tudsz segíteni nekem? Próbáltam egyszerre megnyomni a + és a Bluetooth gombokat. Minden lámpa és piros lámpa felkelt, de sajnos nem javult. Örömmel válaszolnék e-mailre.

A segítség előzetesen köszönetet mond szép napnak Ambrosio számára

Ambrus Kondorosi -

JBL extreme is not getting connected in connect + Party mode App other JBL speakers like charge 3 and flip 4. I have upgraded the speaker but it doesn't work. It doesn't connect with connect + to any other JBL speakers. Charge 3 and flip 4 all get connected in Party mode but not extreme. I brought JBL extreme speakers From kuwait, And if there's no solution to it and never connect s with other jbl speakers, then a video Will be uploaded to YouTube so others are aware of not purchasing this speakers. If anyone has any solution, kindly mail at

JoY - Reply

my xtreame have the same propblem do u get the solve the it ??

mazenmwafy -

My bluetooth will not work at all, what do I do?

Brice Griffin - Reply

My bluetooth already fixed but why when i unplug the power then shut down again?

Maliq Aldjufrie - Reply

Same problem everytime with my brand new JBL Xtreme. I play songs in order and after one song finishes there’s no sound on the second second until a pause/play multiple times to start the sound again. Do I need to return the speaker? Help plz

Tama - Reply

hello, I have a jbl xtreme speaker and I do not want to charge the battery, I replaced it with a new one, check the charger to make sure it has no problem. It's a problem because of what I see as a mechanical component that controls that function, I can not return it because I'm in Cuba and I buy it in the United States and it takes me months to travel. I need some recommendation or manual service

Gooyunet - Reply

whenever I press the connect button on my jbl charge 3 it makes a very weird and different noise, please help.

manase maea - Reply

My JBL is not turning on.

When I charge It, I can see that It is fully charge, but when I try to turn it on , it simply doesn't turn on.

It seems there's no damage to it that I can see.

Can anyone help me, please?

almer.ema - Reply

I'm having rhe same issue since this afternoon. Wth?

Jaisen Smith -

I have the same problem. How do i fix it?

Antonio Costache -

Hey, today the speaker (JBL-not sure what model) started reverbing badly. It starts out normal and then a loud disrorted noise kicks in. An suggestions appreciated.

simply apauling - Reply

Hi, my speaker dont wanna start when I try to start it. It has battery but it has battery start. What can i do?

Sorry for my bad english.

Antonio Costache - Reply

Battery won't charger how do i replace

Mark espinosa - Reply

I was having battery issues so I bought a replacement and changed it myself. but now I'm noticing that it's not charging. Iv tried playing the speaker for an hour to drain it a bit, but it still is showing no signs of it recharging when its plugged in. Please help

Keassy J Gaborit - Reply

my jbl extreme can turn on but not off when i turn it on non of the buttons work and only the bass reduction combination works and then i see that all the lights are white but the fifth light is red does somebody know how to fixit

robberingoot - Reply

By jbl keeps switching off

Mary van Haaster - Reply

My jbl speaker keeps on switching off help

Mary van Haaster - Reply

My JBL Extreme keeps turning off randomly even after it is fully charged. However, it doesn’t turn off when it’s plugged in. At first I thought because the volume was too high it would turn off. That doesn’t seem to be the problem because even when it’s low it’s turns off. When it’s high it turns off a lot faster though.

Ramon Silva - Reply

After downloading and installing JBL MUSIC apps in my phone and connect it to my my new JBL XTREME 2 the quality of sound becomes very bad, dull and weak . Please help

daguinsin.vincent - Reply

When I press the power button it's blink together with the connect button (for pairing with another speaker). When the speaker is connected with power cord both buttons are constantly illuminated. I tried with both combination for reset without any success. I didnt find my problem in any forum. Please help!

Ivan Ivanov - Reply

REZA, You are the BOMB! That worked great! I went to a store, and got this for a !&&* of a deal! when I got it home there was no power cable, so I found one and I had problems getting it to come on. Your trick worked !!!!!!!!

Tony Ruffin - Reply

Hi, my speaker makes a hopping sound Nice every 2 de vonde and the bass coming back and forth every second. Please help.

William - Reply

Can anyone advise me with the following problem:

My JBL Xtreme is not charging with the cable (19V) plugged in, checked the outgoing voltage of the charge pin19V. So OK. No white LEDS are blinking while connected to the net.

The outgoing voltage of the battery is 7.4V also according to the product specs. But the red LED is blinking with the battery connected. So the JBL is doing nothing.

Can anyone advise me on this matter? How is it possible the device isn’t working with a battery that measures 7.4V? How is it possible the white leds aren’t blinking when the power cable is connected to the net? I checked the I/O board, looks a bit ‘burnt’ but the AUX - Micro USB - charging pin - is working properly….

Thanks in advance.

Dennis - Reply

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