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JBL Clip 2 Troubleshooting

This troubleshooting page of the JBL Clip 2, will help you diagnose problems with the device.

JBL Clip 2 Bluetooth pairing difficulty ¶ 

Once the device is turned on your mobile or Bluetooth device that provides sound will not connect or pair with the device. Possible device not found.

Device Compatibility ¶ 

Bluetooth should be compatible with all devices in most circumstances, but you can run into situations where devices that have different versions or non-compatible software and won’t work with each other.

Bluetooth Proximity ¶ 

If you are trying to pair you device to a source make sure its within 30 feet or the proximity listed in the instructions. You might get a message on your device or hear the speaker say that device is not in range.

Bluetooth pairing ¶ 

If you haven’t prepared both devices for pairing you device wont function properly. Make sure your Bluetooth is on both devices and, that it is in pairing mode or that it is showing that it is discoverable. Sometimes it requires you to press and hold for a long period of time. Normally you would see some type of flashing light.

Distorted audio output over speaker ¶ 

The device works, but the sound quality is poor and has moments where sound will play and then suddenly stop without notice.

Dirty Auxiliary Port ¶ 

The auxiliary port is the main connection to the JBL Clip 2 to make a wired connection to your music player. Over time dust and dirt may make its way into the port, causing a bad connection and cleaning out the port with the appropriate tools could restore the audio.

Poor Wire Connection to Speaker ¶ 

Occasionally, it is possible that the connections to the speaker might be faulty. This would require you to disassemble the JBL Clip 2 and to look into this problem, checking if some wiring might have to be connected or fixed.

Defective Speaker Unit ¶ 

If both problems above seem to check out then it is possible that the speaker itself is faulty requiring it to be replaced. This will require you to order a replacement speaker and install the new one using a guide.

JBL Clip 2 will not stay on ¶ 

When you press the power button, the startup sound or the light indicator fails to inform you that the device has powered on.

Low or bad battery ¶ 

JBL Clip 2 speaker is able to keep working for eight hours and costs a little time to be fully charged. Try to plug in your device and get a successful charge. If it doesn't work without charging or maintain a charge for eight hours, a replacement of battery may be needed.

Damaged Power button ¶ 

If the light indicator is not on after you press the power button. A hardware-based trouble may have affected the power button. The power button has either fallen off or is jammed and it will need to be replaced.

Broken charger ¶ 

Please check if there is any visible damage to the USB charging cord. If not, connecting your speaker with your phone or laptop to check if it works. If the USB charging cord is damaged or it can not be connected to your electronic device, a new USB charging cord could solve this problem.

Motherboard ¶ 

If none of the above methods works, the motherboard might be causing the issue. Try replacing the motherboard and the speaker should start working.

JBL Clip 2 is not charging ¶ 

When the JBL Clip 2 is connect to a power source yet there is no indication that the device is charging, indicated by the charging LED not coming on or the device does not turn on.

Charging cable ¶ 

Check the USB cable for bends or breaks in the wire, if there are exposed wires in the cable it may be unable to transfer power. Try testing if your USB cable is functioning by using the cable on another device, and if it charges move on to the next step.

USB slot ¶ 

Search the USB slot for any noticeable problems. Clear any obstructions and try charging. If there are no signs of a problem move on to the next step.

Faulty speaker ¶ 

Use another micro USB cable to try and charge the device. If this does not solve the problem there may be an issue to the speaker, and may require replacing the speaker to fix.

JBL Clip 2 will not stay clipped ¶ 

When you attempt to clip the JBL Clip 2 using the carabiner, however fails to stay clipped to whatever surface you are trying to attach it to.

Faulty carabineer ¶ 

Often times we may clip the JBL Clip 2 on to a bag but if the carabineer is not completely locked your JBL Clip 2 can fall off from where you attempted to clip it to. To avoid this ensure the carabineer is secure, and if the carabineer itself is not securing and swings open a replacement carabineer may be needed.

Carabineer connection ¶ 

Without the carabineer your device no longer has the ability to connect to bags and other clips. If your carabineer holder on the device is broken a replacement part can be bought to replace the piece so a new carabineer can be installed.

Secure connection ¶ 

If you attempt to clip your JBL Clip 2 on to a location that does not allow the carabineer to completely secure, it is possible for it to fall off. Be sure that any location you attempt to clip using the carabineer allows it to fully close to ensure a secure clip.

I currently have the problem that my Clip 2 is blinking red and blue at all times, even when charging. Also I don't get any response from using the buttons, no power on/off sounds, no louder/quieter sounds and the light keeps blinking red and blue in sequence.

What's wrong with my device ?

Lovis Schultze - Reply

I get the exact same thing. I returned my device and now the same thing is happening to my replacement. It's a shame, because I love the sound. Going to have to find a different brand!

Matthew -

Exact same issue! Went to Charge it up and now it is blinking Blue and red. Will be returning tomorrow!

parkbenchfilms -

Exact same issue - will have to return it unless I can figure out why it won't work

Seth Meiners -

Same Issue - I leave it charging, and when I came home the led was blinking red/blue and no boton was working. Seems to be a battery issue. Now I have my money back and looking for an other brand. This is the best help you are going to get. JBL support page is useless.

carato -

I had this happen too, there is no fix that I know of except to let the lights flash until it dies, then charge it

lordhaven20 -

experiencing some problem with my clip 2 is that, the audio stops after 2-3 songs whenever my phone locks, but when I unlocked it, the song is playing but with no sounds. I need to pause and play it again for the sound to get back

christine alvarez - Reply

I have had this problem too! Any ideas on a fix?

segermark -

I noticed this issue for the past two days.

J. Smith -

I am experiencing this exact issue this morning red/blue flashing light, no sound, does not turn off.

Vonda roark-martinez - Reply

My port is messed there any way else to charge it

uccaraleigh - Reply

My charge port is messed up too

Eric Hood -

My phone can not see the clip2. The phone is a huawei p8. The phone is just reinnstaled and has the newest software. The bluetooth woorks good, and the phone/bluetooth connects with a bunsh of other devices i have. The clip 2 connects with a old ipad, but not to the huawei, and not to a older samsung. What to do!

Espen Østgård - Reply

My clip 2 buttons are not working.. The power button worked to turn the device on, but once it's on, I can't turn it off, pause songs, turn up the volume or anything, please help

Jason Sandberg - Reply

I bought today jbl clip 2, the blue light in this got stagnated . Neither it turn on nor turn off. I think it got hanged . The sound is also not playing , only shows blue light.

Sumit - Reply

While I'm charging, the red LED indicator keep goes off after awhile. Is this normal?

Sylvia - Reply

yeah iwant to know that too

sonam lhundup -

Cannot paring my clip 2. No one deviece seems to see it. Someone knows if the clip 2 has a reset button or something?

neto - Reply

I had the same problem…I put a paperclip in the very small reset hole on the bottom…I did it with the speaker on and off.

Turned back on and it started working and the phone could see it again

William Bowley -

Power on. Then its a quick 1 press on the bluetooth button. Then pair from your phone. If you hold the bluetooth button long youre doing it wrong. Cheers

adam lawrence -

Same issue, fixed. Connect it to a computer should have steady red light and begin to charge.

Cheno - Reply

My clip 2 sometimes just stops playing music after a song ends. I don’t know why this happens, and what to do????

Yatharth Narang - Reply

The device works fine but every few minutes it rings and it's really annoying. How can I fix this? It also rings when it's not connected to any other device.

Lila - Reply

The device is working fine but every few seconds it rings loudly. How can I fix it?

Lila - Reply

No sound from JBL Clip 2. The bluetooth works because I can control the volume on my iPhone 8 with the Clip 2. No sound even if I plug straight into my computer. How do I fix this? Or did I get a defective product?

Ashley Cortes - Reply

I have the same problem. JBL clip 2 and iPhone 6 paired but no sound. Does anybody know what the problem might be?

Johnny -

The device plays no sound. The bluetooth is connected to my phone (iPhone 8, in case this matters) because I can control my phone’s volume controls through the Clip 2. No sound even if I plug in the 3.5 mm jack into my computer (MacBook Pro). How can I fix this/Did I get a defective product?

Ashley Cortes - Reply

When I turned it on it automatically turned off, speaker works fine when is charging but red light don't turn on. Please help :(

(Sorry for my bad English)

Melónik - Reply

the audio cuts in and out every few seconds when i stream youtube and the sound wound’t go through when i play from itune, please help!!!

Vii Qui - Reply

My clip 2 has 2 too many problems.

1. Bluetooth will not connect to any apple device (MacBook 2017, iPad mini 4 and iPhone 5.) that are on their newest versions. It connects with my more expensive Bluetooth devices (like B&O H5), but am I supposed to assume that this is just cheap crap?

2. Poor sound. Originally I thought a defective Bluetooth speaker was not bad, since there is an aux cord. Worked the first 2 weeks, now the sound quality is quite horrible. The same songs I listened to on this speaker a week ago now appear to be distorted. And no, this can’t be aux port of my devices as they work perfectly with my self built speaker that has a much more powerful non-filtering at all amplifier, where I can’t hear any distortion.

This is most definitely a defective speaker, so i’d like to ask where and how I could return this for a replacement under warranty?

Nikita - Reply

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