International Shipping FAQs

Here are some frequently asked questions (FAQs) regarding international shipping. If you need more information, please check out our International Shipping Policies or contact us.

Do you ship to my country?

Check out our expanding list of countries we ship to.

What methods does iFixit use to ship internationally?

We ship FedEx International Priority, USPS First-Class Mail International and USPS Express Mail International. For more information, check out our International Shipping policies.

What does the shipping charge from iFixit cover?

The amount charged by iFixit at the time of purchase covers the transportation charges for the carrier of the package. It does not include any duties, taxes, customs fees or brokerage fees. For more information about the different kinds of charges or fees that can be applied, please see our fee explanation under International Shipping Policies

Why can't iFixit pay the duties and taxes for me? I'm willing to pay for them at the time of purchase.

If we could tell you exactly how much the duties and taxes were going to be, we would be happy to pay them on your behalf. The problem is that there are so many different laws, regulations, and special circumstances that it's extremely hard to estimate them accurately.

Why am I being charged by the shipping carrier for the duties and taxes? I thought these fees are applied by my country's customs department.

Depending on the shipping method you selected, the carrier may pay the duties and taxes on your behalf in order to expedite the delivery of your package. The shipping carrier will then bill you for those duties and taxes afterwards. Sometimes the shipping carrier will charge a fee for this service and apply it to the bill. Please see our explanation of fees under International Shipping Policies for more info.

Can iFixit indicate on the customs forms that the package is gift or that it has no value so I don't have to pay any taxes or fees?

As much as we'd like to do that, it's illegal. We are a retail store and we have to indicate all items as merchandise.

The duties and taxes are too expensive! Can I send the package back to you and cancel my order?

Sorry, but no, you can't. If a package is refused and returned to us, we will have to charge the return shipping cost to the intended recipient. Any duties, taxes or other fees will also be charged back to the intended recipient.

Why doesn't iFixit try to estimate the duties and taxes for me so I know how much to expect to pay?

We ship to over one hundred countries each with their own import laws and regulations. It's just too hard to predict what the duties and taxes are going to be exactly.

I still have a question? What can I do?

Feel free to contact us about any questions related to international shipping. Our customer service team is here to help you.

2 Comments

FedEx to my country (South Africa) is ridiculously expensive and USPS using the South African mail system is too risky given the chance of theft. Please may you have a look at DHL or other methods of shipping because when shipping costs more than the product, shipping becomes a barrier to the purchase.

Pierre Sebastien Garrioch - Reply

shipping costs more than the product...

Esther Elbaz - Reply

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