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Insignia NS-CLLT01 Troubleshooting

The Insignia NS-CLLT01 is a digital alarm clock radio with a docking station compatible with iPone 5, 5s, 5c, 6, and 6 plus.

Clock Does Not Power On ¶ 

The clock will not power on.

Not Plugged In ¶ 

Ensure that the power cord is attached to the clock as well as plugged into the wall, and that the wall outlet has power.

Dead Batteries ¶ 

If the clock is not plugged in, then it should still have power from its backup batteries. If it does not, turn over the clock and replace the two AA batteries.

Damaged or Shorted Cord ¶ 

If the power cord is connected to both the clock and the wall, and will not cause the device to power on, then you may want to consider buying a replacement power cord.

Auxiliary Audio Does Not Play ¶ 

When a device is connected to the clock using an auxiliary cord, the music cannot be heard through the speakers.

Incorrect Audio Source ¶ 

The audio source may not be set to the auxiliary (AUX IN) setting. You can adjust the source using the “source” button on the top of the clock.

Volume Too Low On Clock/iPhone ¶ 

If the device is set to the auxiliary setting, it is possible that the volume is set too low on either the clock or on the device you are trying to play music from. When using the auxiliary port, the volume of the clock may not be connected to the volume of the other device, so you may want to check that neither volume is too low.

Broken Auxiliary Port or Cord ¶ 

If the device is set to the auxiliary setting, and volume is set at a desirable level, but music is still not playing, then you likely have either a broken auxiliary port or a faulty auxiliary cord. First, check the cord in another device. If it works properly, consider replacing or repairing the auxiliary port.

iPhone Is Not Charging ¶ 

When the iPhone is placed on the dock, it will not charge.

Incompatible Device ¶ 

Confirm that the iPhone you are charging is compatible with the radio (notice that the dock is designed for the iPhone 5 and up).

iPhone Not Securely On Dock ¶ 

Check to ensure that the iPhone is securely connected to the dock. This might be an issue if, for example, the iPhone has a case that prevents it from being able to make a good connection, or if the iPhone is newer and too wide for the dock.

Broken Dock ¶ 

If you are using a compatible device, and it is firmly connected to the dock, then you may have a broken docking station. You may want to look at our iPhone Dock Replacement Guide to install a new dock.

iPhone Music Not Playing ¶ 

The iPhone is connected to the clock, but will not play music.

Incorrect Audio Source ¶ 

The audio source may not be set to the iPhone setting. You can adjust the source using the “source” button on the top of the clock.

iPhone Not Securely On Dock ¶ 

Check to ensure that the iPhone is securely connected to the dock. This might be an issue if, for example, the iPhone has a case that prevents it from being able to make a good connection, or if the iPhone is newer and too wide for the dock.

Incompatible Device ¶ 

Confirm that the iPhone you are charging is compatible with the radio (notice that the dock is designed for the iPhone 5 and up).

Broken Dock ¶ 

If you are using a compatible device, and it is firmly connected to the dock, then you may have a broken docking station. You may want to look at our iPhone Dock Replacement Guide to put in a new dock.

Broken Speakers ¶ 

It is also possible, if the docking station works properly and the iPhone fits well and charges correctly, that the problem is with the speakers. To replace your speakers, you may want to replace our speakers.

Radio Is Not Playing ¶ 

The clock will not play the radio.

Incorrect Audio Source ¶ 

The audio source may not be set to the FM Radio setting. You can adjust the source using the “source” button on the top of the clock.

Antenna Set Up Incorrectly ¶ 

Once you have checked that the clock source is set for the radio, ensure that the antenna is fully extended and in a cleared area.

Broken Antenna ¶ 

It is also possible that the antenna itself is broken or not functioning properly, in which case you may want to consult our Radio Antenna Replacement Guide.

Alarm Is Not Sounding ¶ 

The alarm is not sounding when it was set to go off.

Alarm Set Improperly ¶ 

Make sure that the alarm is set to the desired AM/PM, and that you have selected the correct alarm between alarm 1 and alarm 2.

Broken Speakers ¶ 

If the alarm is set properly, and you do not hear it go off, it may be the result of broken speakers. If this is the case, you may want to replace your speakers.

Screen Looks Distorted Or Cracked ¶ 

The screen appears to be distorted or cracked.

Protective Film Still On Screen ¶ 

Confirm that the protective film has been removed from the screen, as this gives the screen a smudged and hazy look.

Cracked Screen ¶ 

If the film has been removed and the screen is clean, but the display still appears to be cracked, then you may want to visit our Screen Replacement Guide.

Screen Is Blank ¶ 

The clock screen is dark after the on button has been pressed--it is not responding.

No Power To Clock ¶ 

Ensure that the clock is on. If it is not, see part one of this guide, where we discuss problems with powering on.

Screen Malfunctioning ¶ 

If the clock is on, and the screen display is still blank, then there is likely a problem with the screen itself. In this case, you may want to repair the clock with our Screen Replacement Guide.

Buttons Are Not Working ¶ 

Nothing happens when buttons are pressed.

Buttons Not Pressed Firmly Enough ¶ 

Ensure that you are pressing the buttons firmly enough. Keep in mind that some buttons, such as the “TIME SET” button, need to be held down for a few seconds before they do anything.

Buttons Are Faulty ¶ 

It is possible that the buttons themselves are broken or poorly connected in the inside circuitry. To fix this issue, you may want to look into our Button Replacement Guide.

Clock Is Making Buzzing Or Crackling Noises ¶ 

The clock is making buzzing or crackling noises.

Clock Is Not On A Flat Surface ¶ 

A rattling noise could simply be the result of the clock being on an uneven surface. Make sure the clock is on a flat surface.

Weak Dock or Radio Connection ¶ 

If the noise persists, the dock connection could be poor. See the dock issues sections and the iPhone not charging or not playing music sections above for solution to this potential issue. See the radio section for assistance if static occurs when trying to play the radio.

Volume Is Too High ¶ 

Too high of a volume can produce crackling or static. Try turning down the volume to see if the crackling continues.

Broken Speakers ¶ 

If the problem could not be traced back to one of these causes, you might want to consider replacing your speakers.

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