Student-Contributed Wiki

Student-Contributed Wiki

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Hand held monitor will not turn on ¶ 

The hand held monitor will not turn on when the power chord is connected.

Battery is not inserted ¶ 

Ensure that the battery is inserted into the back of the hand held monitor.

Drained/bad battery ¶ 

Ensure that the hand held monitor is fully charged before removing the power chord.

Battery is not making contact with hand held monitor's terminals ¶ 

Remove the battery and replace, ensuring that the side with the connections is inserted first, then press the opposite side into the battery cradle.

Bad charging chord ¶ 

Check to verify that the chord is working properly by using the power chord from the camera unit. If camera unit power chord charges the hand held a new chord is required for the hand held.

AC outlet is not working/powered ¶ 

Ensure that the outlet is active by checking breakers and switches that control the AC outlet or use a different AC outlet.

Hand held monitor has no signal ¶ 

The hand held monitor displays the “Out of signal coverage” message.

The hand held monitor is out of the devise’s range ¶ 

Return to within the devices 150 foot range.

The camera unit antenna is not in the correct position ¶ 

When both camera unit and hand held monitor are on the same floor the antenna should be upright, if not on the same floor then the camera unit’s antenna should lay flat with the floor.

There is too much interference between the hand held monitor and the camera unit ¶ 

Change locations to minimize the number of obstructions between the hand held monitor and the camera unit.

There is interference from other Wi-Fi devises ¶ 

Turn off the camera unit and hand held monitor, unplug the local router, wait 30 seconds, turn on the camera unit and hand held monitor, wait 10 seconds, plug the router back in.

Camera keeps moving from set position ¶ 

The camera does not stay pointed at one spot.

Camera unit is not on a stable surface ¶ 

Place the camera on a surface that will not be affected by the normal motions of the baby or devices such as a mobile.

Camera unit is not secured ¶ 

Fix the camera in position with the set screws when wall mounted or to the upright stand when placed on a level and steady surface.

Screen on the hand held monitor displays a frozen image ¶ 

The screen on the camera shows a steady non-moving picture rather than the live feed.

Camera unit or hand held monitor image is frozen ¶ 

Restart both the camera unit and hand held monitor by powering off then unplugging and plugging back in and powering on.

Hand held monitor shows only a blank blue screen ¶ 

When powered on the hand held monitor only shows a blank blue screen.

Camera unit is not powered on ¶ 

Power on the camera unit.

Hand held monitor is not on the correct channel ¶ 

Change the channel on the hand held unit by pressing the pairing button once then waiting 10 seconds. Repeat three times to cycle through all four of the channels until the active camera is found.


Moniter screen is black, but I can see from power indicator light that unit is on and I can hear the noise from bedroom that camera is in. Have tried restarting monitor, removing battery and plugging into power source.

Julia Gessner - Reply

This is what's happening to my unit. Nothing I do fixes it, it just randomly cut off in the middle of the night a couple days ago. Please post a fix if you find something that works. Thanx!!

erin00doherty -

Have you gotten any response for fixing this issue? We had the same black screen image appearance and then it suddenly started going in and out automatically on brightness-- flashing in and out without any good view. Any thoughts?

jessicalynn444 -

Monitor it's super bright sometimes even with the brightness down at the lowest setting. Tried two different camera

Terry Bectel - Reply

My screen unit has black lines going through screen. I've tried powering on and off but it is not helping. What can I do?

Crystal Reeves - Reply

Moniter screen is black, but I can see from power indicator light that unit is on and I can hear the noise from bedroom that camera is in. Have tried restarting monitor, removing battery and plugging into power source.

brittahanson - Reply

Everything on my screen is reversed and I haven't read anything about it online or in the manual. It's very annoying and I'd love to fix it. This monitor is only a few months old.

nakfarkas - Reply

The screen on our monitor has gone hazy. We can pretty much see everything but it is not clear and crisp and looks like there is fog in the room.

Rebecca Blackman - Reply

This same thing has happened to us this week and won't go away. Have you heard any fixes?

garenkunz -

When my VOX is on (voice activated mode) my screen will go white (like it's powering down) with some message on it but then shut off faster than I can read it and the signal light turn off. Is this what it is supposed to do? When my baby starts crying it doesn't turn back on like you think it should. When I press a button the white screen will come back and it will say "system activating..." What the heck?!

girlyloop101 - Reply

So I just said "hello" right next to the camera and the monitor unit thing turned back on, but what? My baby needs to be screaming for it to work? The last time I used it she was crying and it didn't work. I talk in the room and it doesn't turn back on...

girlyloop101 -

My camera even when right next to the monitor still says out of signal. My daughter messed with the camera once and we haven't been able to use it since.

Ashika Patel Balani - Reply

i have changed the battery on the monitor yet it doesnt charge. what is the fix ?

Nalini Sharadha - Reply

The green light on to the camera does not light up does any one know why???

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