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HTC Desire V Troubleshooting

Released in June 2012, available in Black or White.

When using your phone or a specific app, your phone reboots for no apparent reason.

  • Open the back of the phone and make sure the battery is firmly in place; if not you may want to remove the battery and make sure the connector pins are firmly in place/have a good connection with the battery. Follow this link to learn how to replace your battery.
  • Most Android devices are set up to automatically restart when they get to hot. If this is the case you may need to be aware of how many applications you have open at once and close them.
  • Android system software can sometimes become corrupted. If this happens a factory reset may solve this problem. Caution: a factory reset will erase data saved to your phone. If a factory reset doesn't work, you may need to replace the logic board.

When you plug your phone in to charge the battery, nothing happens.

  • The charger itself may be broken or defective; if this is the case you should purchase a new charger.
  • Sometimes when the cord is plugged into the charging port it is not fully connected. Try to unplug the cord from the phone and replug it back into the charging port. If this does not work, try to unplug the charger from the wall and plug it back in.

The screen of your phone may not be responding to your touch or it may be stuck on a certain app page.

  • You may try to restart the device. Hold down the power button until the device has turned off and wait 2-3 minutes before rebooting.
  • You will need to perform a hard reset. This will wipe your phone and return it to its original condition. In order to do this, hold down the up and down volume buttons as well as the power button all at the same time. This will start the phone in Recovery mode and you will be able to do a Wipe-Factory-Reset from there. Use the volume up/down buttons to navigate and the power button to select.

When you enter into the range of a new or a remembered network, the phone is not able to connect and use the Wi-Fi.

  • Select the Wi-Fi that you are trying to connect to and tap "Forget." Then reconnect by selecting that network again and entering whatever password may be needed.
  • Unplug the router's power, wait 10 seconds, then plug it back in. Wait 20-30 seconds for the connection to reestablish.
  • If there is a discrepancy between your phone's date and time and the router's date and time, the connection may not work.


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