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HP Pavilion Wave 600-a014 Troubleshooting

''Released September 2016, can be identified by model number a014.''

Computer Freezes/Locks up ¶ 

The computer does any of the following: Windows stops responding to mouse and keyboard input, nothing moves on the computer display, the mouse cursor is in constant busy mode, or programs stop responding.

Updates Needed ¶ 

A computer may run slow, freeze, or lock up if it is in need of updates. Update drivers and software with Windows Update. Search Windows for ‘update’, then click Windows Update. If updates are available to download, click Install now. If no updates are available, click Check for Updates, then click Install now if there are any new updates.

Overheating ¶ 

Computer overheating causes unresponsive apps, windows failing to open or stops responding, and unexpected restarts. Overheating is caused by the following: dust accumulation inside the computer and at the vents, cooling fans slow down or wear out overtime, or high ambient temperature. To resolve this issue, clean the fan vents, remove dust from inside the case, and ensure fan is operating.

Viruses or Malware ¶ 

If the computer has a poor performance, it might have a virus or malware. Scan the computer for viruses and malware. If you have a third party program to protect your computer, then go ahead and follow their instructions for scanning your computer. If you use Windows Defender, click Windows Defender>Update Definitions. Then select a scan option, if you have not scanned your PC recently use Full>Scan Now. Then simply follow the on-screen instructions to remove any malware or viruses.

Hardware Issues ¶ 

Run a Hardware Diagnostics System Quick Test, this checks the processor, system board, hard drive, memory and battery. Press and hold the power button for at least five seconds to turn off the computer. Turn on the computer and immediately press the F2 key about once every second until the HP PC Hardware Diagnostics (UEFI) screen displays. Click System Tests> Quick Test>Run Once. The test takes 10 to 15 minutes. If any components fail, follow this link to further troubleshoot.

No Sound ¶ 

There is either no sound coming from the speakers, or the sound is of very poor quality.

Muted Speakers ¶ 

Click on the Sound icon in the notification area, make sure there is no red crossed out circle on top of the sound icon this would mean your computer is muted. Unmute it by clicking on the Sound icon, and then drag the volume slider to a different level.

Faulty External Speakers ¶ 

Perhaps your speakers are broken, try testing the sound through headphones to check if the issue is related with the computer or the speakers. Locate the headphone port on the side or back of the computer and plug in your headphones. Click the Sound icon in the notification area, then click and drag the volume slider to a different level. If you hear a beep through your headphones, then your computer hardware is functioning. If you don’t hear a beep, follow this link to HP's troubleshooting page.

Bad Speaker Connections ¶ 

Ensure your speaker cables are connected to the correct sound connectors. Right-click the Speaker icon in the task bar, then select Playback devices. Select the speaker device, then click Properties. The Speaker Properties window has a list of color-coded connectors that corresponds to each pair of speakers. Use this information to correctly connect your speakers. Test speaker again. If you still don’t have any sound, you might be experiencing hardware issues.

Hardware Issues ¶ 

Run an Audio test from the HP PC Hardware Diagnostics (UEFI). This will check the audio device, as well as the functionality of the audio controllers and codecs. This test is a bit lengthy and perhaps complicated for non-tech savvy individuals, so please follow this link for detailed instructions from the manufacturer.

Computer Doesn’t Turn On ¶ 

Computer does not respond or show sign or powering on

Faulty Connections ¶ 

Ensure that the power cable for the computer makes a solid connection . Sometimes the connection to the computer or the outlet can come loose and therefore disable the computer. If problem isn't resolved consider replacing the power cable.

Power Button Stuck ¶ 

Check to see if the Power Button makes a tactile click as it could be that it is stuck. If so attempt to free button by lightly prying it.

Keyboard Not Responding/Connecting ¶ 

"Pressing buttons on the keyboard doesn't do anything."

Low/Faulty Batteries ¶ 

The batteries in your keyboard may be low or faulty. If they do not have enough power, the signal will be too weak to connect to the computer. You can follow this guide to replace the batteries.

Interference from other devices ¶ 

Sometimes nearby wireless devices cause interference between the keyboard and computer, affecting their connection. Try turning off any wireless devices that are near the computer, then reconnect the keyboard.

Stuck/Jammed Keys ¶ 

If your keys cannot be fully depressed, there may be debris underneath. First, try using a can of compressed air to clean under the affected keys. If they still do not work properly, use a flat head screwdriver to pry off each affected key, and remove any debris. Replace the key and reconnect the keyboard.

Computer Is Slow ¶ 

The computer is lagging and the performance is not smooth.

Computer Needs to be Restarted ¶ 

Sometimes there are faulty software errors that are solved by simply restarting the computer. Restart the computer through the start menu by clicking Restart.

Update Needed ¶ 

The device may be slow if the latest software is not installed. Go to start menu > setting. Look for Update and Security, and check for updates. No action is required if it shows Your device is up to date. If not, install the updates. The computer might restart several times, so make sure to save the data before an update.

Need to Clear Temporary Files ¶ 

Every computer stores their working data as temporary files. Clearing temporary files will help your computer with disk organization as well as the speed. Go to the start menu and type and choose Disk Cleanup and there will be categories under Files to delete. Choose the categories you want to delete and click OK. You can also cleanup system files by clicking Clean up system files.

Another way is to hold Window key + R and type %temp%. Delete all the files in there unless you have a reason to keep them.

Limit the Amount of Startup programs ¶ 

There are many programs the computer has to initiate after turning on. Limiting the amount of startup programs will leave enough working memory for the computer to handle complicated tasks. The user can disable the unnecessary programs by pressing Window key + R and typing taskmgr. Then, go to Startup tab and disable the programs that are not needed.

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