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Student-Contributed Wiki

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The Printer Does Not Turn On ¶ 

Even when pressing the power button, the printer does not respond.

The Printer Is Not Receiving Sufficient Power ¶ 

If the printer is plugged into a surge protector or power bar, try plugging it directly to the wall. If it is not, try switching it to a different outlet.

The AC Power Adapter Is Faulty ¶ 

In some cases, your printer may have a faulty AC Power Adapter. In this case, you can replace your AC Power Adapter.

The Wireless Print Function Does Not Work ¶ 

You are unable to print wirelessly from a computer or smartphone.

The Printer Is Not on the Correct Network ¶ 

In order to print, your computer or smartphone must be connected to the same network as the printer. If you have multiple networks in your home or office, check to make sure you are on the same network as your printer.

To change the network on your printer:

  1. On the touch screen, press the Wireless icon, then press the Wireless Menu icon (shaped like a gear).
  2. Press Wireless Settings, then Wireless Setup Wizard.
  3. Select the network you would like to connect to, then follow the on-screen instructions

Network Is Blocking Print Jobs ¶ 

In certain cases, your network may not allow wireless printing. Try contacting your service provider if you believe this may be the case.

There Is a Printhead Error ¶ 

The printer screen or your computer displays "There is a problem with the printhead."

The Printer Needs to be Reset ¶ 

A software problem may be causing this issue. A hard reset may solve your problem. To perform a hard reset:

  1. Power on the printer
  2. Remove the power cable from the back of the printer
  3. Wait 60 seconds
  4. Plug in and power on the printer

The Printhead Needs to be Cleaned ¶ 

You can use an automated tool to clean the printhead. To do this:

  1. Press the Setup icon
  2. Press Printer Maintenance
  3. Press Clean Printhead. There are three cleaning stages and between each a test page will be printed.
  4. Examine the test page for print quality
    • If the print quality is still poor, press Proceed to continue to the next level of cleaning. Repeat this process on each step if necessary.
    • If the print quality is normal, press Done.

The Printhead Needs to be Aligned ¶ 

You can use an automated service to align the printhead. To do this:

  1. Press the Setup icon
  2. Press Printer Maintenance
  3. Press Align Printhead
  4. After the printer prints the alignment page, Press OK

The Printer Needs to be Restored to Factory Defaults ¶ 

If hard resetting the printer did not work, you can also try a Factory Restore. Keep in mind a Factory Restore will remove all your saved settings, so you will have to go through the set up process again. To perform the Factory Restore:

  1. Press the setup icon
  2. Press Restore
  3. Press Restore Factory Defaults and Select Restore

The Printhead Is Faulty ¶ 

If the printhead is faulty, it will need to be replaced. You can learn how to replace it here.

The Printer Does Not Print Any Pages ¶ 

The printer will not print anything when a print job is sent to it.

The Printer Has Low or No Ink ¶ 

The ink levels displayed on the printer are only estimates, so they can sometimes be inaccurate. Try replacing your ink cartridges.

The Ink Cartridges Are Not Genuine HP ¶ 

If your Ink Cartridges are not genuine HP, this can cause issues when printing. For help identifying genuine HP ink, click here. Try replacing your current ink cartridges with HP cartridges.

The Printer Is Printing Poor Quality Lettering ¶ 

The printed pages have smudged ink, blurry lettering, tilted text, or other print quality problems.

The Ink Cartridges Are Not Genuine HP ¶ 

If your Ink Cartridges are not genuine HP, this can cause issues when printing. For help identifying genuine HP ink, click here. Try replacing your current ink cartridges with HP cartridges.

The Printhead Needs to be Cleaned ¶ 

You can use an automated tool to clean the printhead. To do this:

  1. Press the Setup icon
  2. Press Printer Maintenance
  3. Press Clean Printhead. There are three cleaning stages between which a test page will be printed.
  4. Examine the test page for print quality
    • If the print quality is still poor, press Proceed to continue to the next level of cleaning. Repeat this process on each step if necessary.
    • If the print quality is normal, press Done.

The Printhead Needs to be Aligned ¶ 

You can use an automated tool to align the printhead. To do this:

  1. Press the Setup icon
  2. Press Printer Maintenance
  3. Press Align Printhead
  4. After the printer prints the alignment page, Press OK

The Printhead Is Faulty ¶ 

If the printhead is faulty, it will need to be replaced. You can learn how to replace it here.

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