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HP Envy x360 m6-aq005dx Troubleshooting

Released July 2016, Identified by model number m6-aq005dx.

Device Will Not Charge ¶ 

The device will not charge or hold a charge.

Loose Plug Connection ¶ 

Ensure the power cable is properly connected to the laptop, and the charging light is on. If the light is not lit, try plugging the power cable into another outlet.

Defective Charging Cable ¶ 

Before rushing into any other troubleshooting procedures, try connecting another power cable to laptop to determine if the power cable is defective. If the new cable charges the device, the original cable is defective. Consider purchasing another power cable.

Defective Battery ¶ 

If the device only works when the power cable is connected, the battery is most likely defective and may need to be replaced. This task will be accomplished by removing the bottom cover and by removing the screws holding the battery to the device. Detailed instructions will be located in the Battery Replacement Guide.

Device Will Not Power On ¶ 

The device will not power on.

Defective Battery ¶ 

Ensure the battery is charged and/or the power cable is fully plugged into device. If those steps did not correct the problem, the battery may be defective and needs to be replaced. This task will be accomplished by removing the bottom cover and by removing the screws holding the battery to the device. Detailed instructions will be located in the Battery Replacement Guide.

Defective Hard Drive ¶ 

If the previous step did not remedy the issue, the hard drive may be corrupt and needs to be replaced. The first step would be to remove the bottom cover , and then, the screws holding the hard drive in the device can be removed. Detailed directions will be explained in the Hard Drive Replacement Guide.

Touchpad Unresponsive ¶ 

The laptop touchpad will not respond to finger.

Buildup of Debris ¶ 

Power down the laptop, take a slightly damp microfiber cloth and gently wipe off the touchpad, once completed allow the laptop to dry before turning the laptop on. After device boots up, try the touchpad again.

Software Issues ¶ 

Before rushing into any other troubleshooting procedure, restart your laptop to fix software glitches that may cause the touchpad to malfunction.

Loose Cable ¶ 

If the touchpad still does not respond to touch, check connecting cable. The bottom cover can be removed to access the touchpad connecting cable. Refer to the Touchpad Replacement Guide to locate touchpad connecting cable and detailed directions on correctly reconnecting the cable .

Physical Damage ¶ 

Touchpad is physically damaged. The bottom cover will need to be removed to access the touchpad . The touchpad connecting cable and screws can be removed. Refer to the Touchpad Replacement Guide for detailed instructions.

Device is Slow ¶ 

The device takes a significant amount of time to boot up and to open programs.

Software Issues ¶ 

If software was recently updated or installed, remove updated or new software. Reboot device.

Defective Hard Drive ¶ 

If the previous step did not remedy the issue, the hard drive may be corrupt and needs to be replaced. The bottom cover can be removed, and then, the screws holding the hard drive in the device will need to be removed. Detailed directions will be explained in the Hard Drive Replacement Guide.

Device Making Loud Noise ¶ 

Laptop making a loud noise when powered on.

Defective Hard Drive ¶ 

If the hard drive is making a loud or unusual sound, the hard drive needs to be replaced. The bottom cover will need to be removed and then the screws holding the hard drive in the device may need to be replaced. Refer to the Hard Drive Replacement Guide for detailed directions.

Defective Fan ¶ 

If the fan is making a loud or unusual sound, the fan needs to be replaced. The bottom cover will need to be removed and then the screws holding the fan in the device will need to be removed. Refer to the Fan Replacement Guide for detailed directions.

Audio is Distorted or No Audio ¶ 

There is no audio or audio is distorted out of audio jack.

Defective Audio Jack ¶ 

If audio is good out of laptop's built-in speakers and the headphones/earbuds are good, the audio jack may need be defective and needs to be replaced by Using the Audio Jack Replacement Guide.

No WiFi Connection ¶ 

The laptop is not receiving a WiFi signal or is not connecting via the WiFi network.

Defective WiFi Assembly ¶ 

If the WiFi signal is verified good, the WiFi assembly may be defective and needs to be replaced using the Wifi Replacement Guide.

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