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HP Envy x360 15-u473cl Troubleshooting

This troubleshooting page will help you identify and resolve common issues with the HP Envy x360 Convertible Laptop.

Device Doesn't Turn On ¶ 

Laptop fails to power on or only powers on for a short period of time.

Power Adapter Failure ¶ 

Attempt to use the Power Adapter to charge the laptop. If the charging light does not turn on, test the adapter with a voltmeter to ensure that it's the cause of the issue. If it is not sending an electrical signal, consider replacing the Adapter.

Battery Failure ¶ 

If the device will only run while it is plugged into the Power Adapter, no matter how long it was charged, the battery may have failed, causing it to stop holding a charge. Consider replacing the battery using this guide.

Fan Is Loud or Device is Hot ¶ 

The device's fan is overly noisy or the base of the device feels hot to the touch.

Cooling Fan's Airflow is Obstructed ¶ 

Using your device while it is resting on fabric or other non-solid surfaces may block ventilation ports, causing the device to heat up. If this is the case, try moving your device onto a flat, solid surface such as a table to see if the issue continues. If the issue persists, refer below.

Dust Blocking Ventilation or Cooling Fan ¶ 

Over time the cooling fan will suck in dust particles or lint creating blockages within the device's cooling system. To resolve this problem, use an air duster to blow into the intake ports located at the bottom of the device in order to clear any blockages that may have formed. In some cases, you may need to open the device in order to fully clean the ventilation system. To perform this task, use this guide to open your device.

Cooling Fan Failure ¶ 

If the cooling fan ceases to function, it can cause severe heating problems within the device. The device may feel hot to the touch and there will be no sound indicating the fan is running. If this occurs, the fan will need to be replaced. Use this guide to replace the cooling fan.

Video Distortion Or Other Playback Issues ¶ 

Videos are having problems displaying on your device. This can include distortion, discoloration, slowdown, stuttering, or a blank screen.

Incorrect Resolution ¶ 

Some playback issues could be caused by the device operating at the wrong resolution. To see if this is the issue, right click your desktop and click "Screen Resolution" or "Display Settings" option. Using the drop-down menu, change the resolution settings to "recommended."

Outdated Video Drivers ¶ 

Playback issues could be caused by outdated video drivers. Attempt to update the drivers by searching for "Device Manager" in the Windows Start Menu. Look through the list of devices and expand the "Display Adapters" menu. Next, right click "Intel HD Graphics" and click "Update Driver." A pop up menu should appear; click "Search automatically for updated driver software" and follow the on screen instructions.

Frequent "Blue Screens of Death" ¶ 

The device frequently blue screens or fails to boot up.

Hard Drive Failure ¶ 

If the Hard Drive has failed, or is beginning to fail, the device may fail to load programs vital to running Windows. This may cause the device to randomly shut down or fail to boot up. If the device can still power on, attempt to open Task Manager by pressing the Ctrl+Alt+Delete keys simultaneously. Once Task Manager opens, press "More details" at the bottom of the window. You should be in the "Processes" tab where you can monitor CPU and Disk usage. If your Disk is running at a high percentage of usage, it will be highlighted red. If this is the case, attempt to run a Disk Check by opening the command line in the Start Menu and typing "cmd.exe." Once this is open, simply type "chkdsk.exe," press Enter, and wait for it to perform a scan. The program will indicate if it encounters any problems and will attempt to resolve them. If this does not resolve the problem, you may need to replace the Hard Drive. This guide will help you do so.

Motherboard failure ¶ 

If the computer cannot boot up, or attempts to boot up but fails, it may be a motherboard issue. If this is the case, consider replacing the motherboard using this guide. Before attempting this, be sure to double check for battery or hard drive failure, as these issues are more common.

Broken Screen, Black Screen, or Flickering Vertical Lines ¶ 

''Screen doesn't display anything, is displaying flickering vertical lines, or is distorted. '

Flickering Vertical Lines or Blank Display ¶ 

Flickering vertical lines or blank display may indicate that the screen is broken. Try plugging an external monitor into the device to see if the display will show up on an external monitor. If the display shows up on the external monitor, the issue is with the device's screen. To replace the screen, follow this guide. Alternatively, you may continue to use an external monitor.

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