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HP Elitebook 820 G1 Troubleshooting

This troubleshooting page will help diagnose problems with the HP Elitebook 820 G1.

Laptop Will Not Power On ¶ 

The laptop does not show any signs of powering on.

Faulty Power Adapter ¶ 

Ensure the charging port of the laptop and the charger are free of debris. If the indicator light is on, the device is receiving power. If not, the charging adapter may be at fault.

Faulty Hard Drive ¶ 

If the laptop returns a "Drive not detected" error, the Operating System may be having issues. To resolve the issue, get a Windows installation for the version the computer is running. Boot to the Windows installation and click “Repair your computer.” Click “Startup Repair” and let the program run. Startup Repair will resolve any issues that would prevent the computer from powering on. If Startup Repair does not resolve the issue, the hard drive has likely failed. Follow this replacement guide to replace the hard drive.

Faulty RAM ¶ 

If the laptop returns Windows errors during usage and occasionally crashes, the RAM may be failing. If the laptop beeps several times but fails to start, the RAM is at fault. Follow this replacement guide to replace failing RAM.

Laptop Will Not Hold A Charge ¶ 

The computer is not holding a charge.

Using Correct Charger ¶ 

Ensure the charger is compatible with the laptop. Using the incorrect charger could cause the battery to charge slower than expected, leading to unexpected shutdowns.

Consumed Battery ¶ 

If the laptop doesn’t hold a charge the battery may be consumed. Diagnostics will help determine if the battery is consumed. Follow the instructions to run diagnostics.

  1. Turn on the computer and quickly press the esc key
  2. Press the F2 key to select diagnostics
  3. Follow the on screen instructions to start battery diagnostics
  4. If diagnostics reports that the battery is consumed, follow this guide to replace the faulty battery.

Keyboard/Keys Not Responding ¶ 

The keyboard does not respond when typing

Key Contacts Dirty ¶ 

If the key is unable to be pressed, debris may be holding the key in place. Gently lift each troublesome key and clean with a cotton swab. Push the key back into place after cleaning the area.

Replacing The Keyboard ¶ 

If the entire keyboard fails to respond, follow the replacement guide here.

Device Overheating ¶ 

The laptop is warm on the bottom, sides or keyboard.

Dust Accumulated Inside Device ¶ 

If the laptop fails to effectively stay cool, dust may have accumulated inside the device. Use compressed air to clean excessive dust trapped in fan. When the device is powered off, blow the compressed air into the outside vents.

Fan Not Running ¶ 

If the laptop is warm to the touch and the fan is not generating sound, the fan may have failed. Fans are mechanical and can sometimes stop working. Follow this replacement guide to replace the fan.

Blank Display ¶ 

Nothing is visible on the screen.

Display Is Off/Disabled ¶ 

The display may be powered off. Plug in the power adapter and turn on computer. Turn up the laptop brightness to maximum settings by pressing the "Fn" key followed by the "F2" key.

Display Is Faulty ¶ 

If the laptop fails to display anything and the computer is on, press the Windows key followed by the “P” key twice. This will ensure the laptop is not in a projector mode. If the display fails to turn on, the display may be faulty. Follow this replacement guide to replace the display.

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