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HP EliteBook 8570w Troubleshooting
This troubleshooting page will help you diagnose problems with the HP EliteBook 8570w.
- Computer Starts, but Screen Remains Blank
- No Power/No Boot
- Touchpad or Clickpad is not responding
- Sleep/Hibernation Mode Turns Computer Off
Computer Starts, but Screen Remains Blank ¶
The computer powers on, but no image appears on the screen on Windows 10, 8.
Perform a Hard Reset ¶
Resetting your computer can often fix a blank screen. To do this, turn off your computer and remove it from any sort of docking station or port replicator. Continue to disconnect all devices such as USB devices and printers and unplug the computer before removing the battery. With the battery and power cord unplugged, hold down the power button for 15 seconds. Continue to re insert the battery and plug in the power cord. Press the power button and the computer should start up normally.
Test the Display ¶
If your laptop is still not working properly, connect your device to a monitor to test the display. This can be done with a VGA connector on this HP EliteBook (If monitor does not have VGA port, use an HDMI or DVI adapter depending on the monitor). If the computer screen does not display on the monitor, press F4 until it does. If the screen does not display on the monitor, then your computer either has an LCD display issue and must be taken into HP for technical support.
No Power/No Boot ¶
Your HP EliteBook 8570w will not power on (Windows 8).
Perform a Hard Reset ¶
Remove your computer from any sort of docking station or port replicator. Continue to disconnect all devices such as USB devices and printers and unplug the computer before removing the battery. With the battery and power cord unplugged, hold down the power button for 15 seconds. Continue to re insert the battery and plug in the power cord. Press the power button and the computer should start up normally.
Run the System Extensive Test ¶
If a hard reset does not turn your computer on, press and hold the power button to make sure the computer is completely turned off. Then turn the computer on, immediately pressing the Esc key repeatedly (once every second) until the Startup Menu is shown. Press the F2 key and the System Diagnostics screen should be displayed. Click "System Tests," then click "Extensive Test," and then click "Run Once." This test should then tell you what is wrong with your computer and the appropriate corresponding action to take.
Confirm AC adapter ¶
If your computer still does not turn on, confirm the AC power adapter is an HP part by checking the labeling. Then determine the wattage by looking near the bottom of the adapter. Then check the adapter for any sort of damage. If it looks to be damaged, your adapter might require a repair/replacement. Also, verify that the wall outlet is properly functioning (do not use a power strip or an extension cord).
Defective Battery ¶
There is a possibility that your battery may be discharged or defective. This prevents the AC power adapter from supplying enough energy to start the computer. To test this, remove the battery, then connect the power adapter to see if the computer turns on. If the LED lights glow and the computer starts, the battery will need to be replaced.
Touchpad or Clickpad is not responding ¶
The touchpad or clickpack on your HP EliteBook 8570w does nothing (Windows 8).
Enable the Touchpad or Clickpad ¶
Search Windows for "mouse button," then click the Mouse settings control panel setting. Click the Device Setting or the Clickpad Settings tab of Mouse Properties. Select the desired touchpad under the Devices list, and click Enable to turn on the device.
Update your Touchpad or Clickpad Driver ¶
Go to HP Customer Support - Software and Driver Downloads web page. Enter the computer model number and then click "Go." Select "HP EliteBook 8570w " from the resulting list and then your operating system (Windows 8). Scroll down to select the driver category "Driver - Keyboard, Mouse and Input Devices." Download the the appropriate touchpad or clickpad driver and follow on screen instructions to complete the installation.
Perform a Hard Reset ¶
Turn off your computer and remove it from any sort of docking station or port replicator. Continue to disconnect all devices such as USB devices and printers and unplug the computer before removing the battery. With the battery and power cord unplugged, hold down the power button for 15 seconds. Continue to re insert the battery and plug in the power cord. Press the power button and the computer should start up normally and the touchpad or clickpad should work.
Run HP PC UEFI Hardware Diagnostics Component test (F2) for Mouse ¶
Hold the power button down for at least five seconds to turn off the computer. Then turn the computer back on repeatedly pressing the F2 key. From the menu that appears, check the UEFI version number, and find the address for the UEFI website. Select "Component Tests" and then select "Mouse." Select the test you want to run and follow the on screen instructions. If the component test fails, write down the information you are given and contact HP Customer Support.
Sleep/Hibernation Mode Turns Computer Off ¶
The computer does not wake up from sleep or hibernation mode (Windows 10,8)
Restart the Computer ¶
Restarting the computer erases all information in the computer memory, which may fix the problem.
Enable the Keyboard to Wake the Computer ¶
Search for "Device Manager" and click the arrow next to "Keyboards" to select your keyboard. Click "Power Management" and select the box next to "Allow this device to wake the computer," and then click "OK." This should allow the keyboard to wake the computer from sleep mode.
Check for Windows Updates/HP Updates ¶
Install Windows updated software and hardware drivers for your computer. This can be done by going to the control panel and selecting "System and Security" and then select "Windows Update." Click on any Windows updates that may come up and install. Then check for updates from HP. In Windows, search for "HP Support Assistant" and select "My Devices" before selecting "Updates." Then click "Check for updates and messages" and download and install any updates that may come up.
Troubleshoot Using Windows Power Troubleshooter ¶
Open the Control Panel and search for troubleshooting. Click the tab that comes up then click "Improve power usage" after selecting "System and Security." Click "Next" to run the troubleshooting tool and explore additional options if needed.