Troubleshooting HP Chromebook 11-v011dx

This troubleshooting page will help you diagnose problems with the HP Chromebook 11-011dv

Blank Screen ¶ 

"The screen will not display anything but the laptop is still on."

Cracked Screen ¶ 

Look at the screen carefully if there is any damage on the screen and it not on while on, then the screen is broken. Consider a new screen.

Loose Wire ¶ 

If no is on damage the screen and the laptop is on then a wire in the laptop is loose. Place take it to get repair.

Unresponsive Keyboard ¶ 

"The laptop is on and the screen is displaying everything but you are unable to type in everything."

Dirty Keyboard ¶ 

Use a Flashlight and shine it under the keys of the keyboard. If you see dirty, dust and other things, then clean it.

Stuck Keys ¶ 

When ever you press a key it gets stuck and keeps typing the same key. Then repair it with this repair key.

Unable to Charge Battery ¶ 

"The laptop turns on but the battery will not charge."

Bad Battery ¶ 

The charger plugs in but the battery will not charge then replace the battery with this repair guide.

Faulty Power Adapter ¶ 

Plug in the adapter and if it's to loose then fix it with this repair guide.

Device will not turn on ¶ 

"No matter hoe much your try the laptop will not turn on."

Over Heat ¶ 

Touch the bottom of the laptop if it's very hot leave alone until cool. If it still doesn't work fix it with it repair guide.

Power button not working ¶ 

Press the power button if it does't work, feels too loose or is stuck, then you need to replace the power button.

Unable to Use internet ¶ 

"If your internet is working but the laptop is unable to use it."

Internet Will Not Connect ¶ 

Check all settings in the laptop so it can enable internet if it doesn't work, then use this repair guide to fix it.


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