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HP 15-f033wm Troubleshooting

Created October 2017

PC will Not Charge ¶ 

The laptop shows no sign of holding a charge

Faulty Adapter ¶ 

Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty.

Faulty Battery ¶ 

Make sure the adapter is connected to the laptop and the light on the adapter is on. In some cases, the PC may still power with the charger plugged in, however, the PC will not be able to keep its charge. If the laptop only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery using this guide.

Keyboard/Keys Not Responding ¶ 

The keys on your keyboard won’t respond or appear to be broken or missing.

Keys Are Stuck In Place ¶ 

If one of your keys are stuck in place, there may be something below the key that is preventing it from being pressed. Remove the key to check if there is anything under it. Remove anything that may be keeping the key in place. Before you snap your key back into place, make sure that the surface underneath your key is clean.

Faulty Keyboard ¶ 

If none of your keys are responding, follow our guide on how to replace the keyboard.

Screen Display not Working ¶ 

The screen on your HP Notebook PC doesn’t show anything and you know the computer is on or the touch display is unresponsive.

Disabled Display ¶ 

Make sure that the display is not accidentally disabled. To do this, press one of the “Fn” keys in the lower corner of the keyboard and then press “F2.” This will re-enable your screen display if it was accidentally disabled.

Touch not configured ¶ 

You may have disabled your computer touch display settings, or settings not configured correctly.

Device is Overheating ¶ 

Your computer feels really hot and shuts down without notification.

Dust in Vents or Fans ¶ 

Excessive dust and other materials may be stuck in the vents and fan. This can cause your computer to overheat due to lack of airflow. Use a compressed air duster to carefully blow the dust off the vents and fan. This should allow your fan and vents to effectively cool your computer.

Lacking Thermal Paste ¶ 

Your computer may not have enough contact between the heat sink and processor. This may be caused by a lack of thermal paste or by air in between the heat sink and the processor. If you believe that this is the issue, start by completely cleaning off any old thermal paste and applying a drop of new thermal paste directly in the center of the processor. Then gently push the heat sink back in place and tighten screws to keep the heat sink from moving.

Computer Won’t Boot ¶ 

Your computer gives you an error message when trying to load the operating system.

Insufficient RAM ¶ 

If your computer struggles to do memory intensive tasks, crashes during operation, or beeps and refuses to start up, that means you do not have enough RAM or you have bad RAM. Install RAM onto your computer using this guide.

Hard Drive Error ¶ 

Even if the hard drive is working on your computer there may be an error on it. To resolve this issue, get a Windows DVD for the version that you have, and run it on your computer choosing the “Startup Repair option”. If your computer still does not boot correctly, you may need to replace your hard drive by following this guide.

Audio is Distorted ¶ 

Your computer’s sound is either unclear or your computer has no sound at all.

Loose Headphone Jack ¶ 

Test your headphone jack by listening to sound through your computer speakers and then listening to the same sound through your headphones. If the sound coming through your headphones sounds distorted, your headphone jack may be loose. Be sure that your headphone jack is fully inserted into your computer.

External Speakers ¶ 

Test the functionality of the external speakers by using another set of speakers or headphones. If a sound is produced through using another set of speakers or headphones, the first set of speakers is faulty.

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