Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

HMDX Jam Troubleshooting

This is a technical issue solving guide for HMDX Jam HX-P230C. We compiled a list of common problems you might come across when operating the speaker and provided some helpful suggestions and resources.

Device Will Not Turn On ¶ 

If device fails to turn on or won't charge at all.

Battery ¶ 

If the device will not turn on, try to charge it at least for 3 to 4 hours using a USB to Micro USB plug to your laptop or PC. Remember Battery will last up to 4 hours when connected wireless and up to 12 hours when connected through Aux-in audio jack.

If charging does not work, you may need to replace your battery. Here is the link to a repair guide that shows you how.

Charging ¶ 

If the devices fails to charge, try a different USB port in your laptop or PC. If the problems continues try a different micro USB cord.

Bluetooth Connection Issue ¶ 

If the device fails to connect with other devices via Bluetooth.

Connections ¶ 

To begin with, make sure you are using the right devices that can connect to the HMDX JAM wireless. If so, then turn off both devices, wait 15 seconds, turn both back on and make sure that the lights on the HMDX Jam are flashing. Ensure device is showing that it is searching for a host. Also, make sure your other device's Bluetooth is on and is searching.

Adjusting Volume Issue ¶ 

The loudness of the audio output does not increase or decrease when volume button is pushed.

Max Volume ¶ 

When at maximum volume, the sound fills the room; but the audio tends to be to harsh to the ears. The speakers perform the best at medium volume.

When Connecting to Multiple Devices ¶ 

When the speaker is connected to more than one device, the sound is noticeably improved because the devices pick up mid and lower frequency sounds. However adjusting the volume on one speaker (when paired) doesn't change the volume of the other.

Device Slides Off Surfaces ¶ 

Speaker does not stay placed in one position on a surface. Device slides off of slightly inclined surfaces or shifts position very easily.

Rubber Base ¶ 

This may be due to the wear and tear of the rubber base of the speaker. The base may be worn out and has lost its grip to stay placed in one position on a surface. If you want to restore the sturdiness of the speaker you need to replace the rubber base cover. This guide shows you how.

Factory Reset ¶ 

Speaker is not pairing with Bluetooth devices or is showing that it is paired but is not playing music from Bluetooth device.

Reset ¶ 

To reset your speaker press and hold play/pause for 5 seconds or so until you hear a sound or the red light flashing. Note: Restoring the speaker's factory defaults erases all paired Bluetooth devices from the speaker's memory.

134 Comments

cannot connect my speakers with my laptop through bluetooth.

dilipvira1 - Reply

yoo i tried to connect the aux cord to a ipod nano i had but it keeps only connecting to bluetooth, my phone was crushed so idk what else it would be connecting to. please help!

mcearthessence210 - Reply

I'm having a similar problem with my regular iPod. Connect the aux cord, and the iPod is playing, but can't get any sound. !#^&@@.

alexis arnold -

what ever blue tooth device you got connected to it turn off the blue tooth on it or disconnect it from settings. also make sure the 3.5 jack is fully pushed in it should override the blue tooth and work like any normal speaker

dac96 -

I bought this to use in a classroom. I want to play Robert Frost reading his own poetry, but each time it starts three words into the poem. When I play it on my phone it starts at the beginning. Help!!

Teacher - Reply

How do i switch the setting back to english?

johnnygarcia1998 - Reply

When listening to spotify on the speaker sometimes the songs play really fast then goes back to normal why does it do that? Also cutting in and out

Senry kiser - Reply

that'll be the player you got connected to it. it don't have a memory so can't play the music faster or slower then the player :)

dac96 -

I have this problem also

Janae Oliver -

How Did You Connect The Speaker To Spotify ?

Andrea -

That may be because your phone is too far from the speaker ..

Izrael -

My hmdx speaker turns on and everything but it dont make sound and i cant reset it what do i do

David Hernandez - Reply

Same issue here smh

anpayn02 -

Same here blue but does make or does a reset

John -

My blue light comes but no sound indicating pair I also tried the reset that's not working

John -

every time i connect to the usb with any connection lead it shuts the usb down i.e. overloading the usb. i was wondering if i could wire a usb lead straight to the board or will it still overload it? if you've not come across this issue before then let me know as i have 2, 1 with a broken usb connector and this one which looks fine but won't let me charge it??

dac96 - Reply

Again was going to by the mighty sound small speaker ..thought this was a better speaker

worst buy ever ... lasted 2 weeks did not keep my receipt...so in the jam bin

mackenziephoto -

never buy a jam speaker ever again

mackenziephoto -

Unable to pair after several successful sessions. Disappointed that there is no useful manual on the internet. Looked at several. Also, none disclose what the sounds mean. Very disappointed with this product.

William Howard - Reply

Yup I tried to look for some 2 all my buttons are mixed up on mine they all disable once the speaker is turned on

Angel Ruiz -

this speaker was great but it keeps cutting off never buying another again would rather pay more for a beats pill!!!!

Lucy Hawthorn - Reply

Any luck with this issue? Mine does the same thing..

chad -

I have the jam heavy metal I can't get it to stay on... It says powering on, then ready to pair, and then as soon as it says that it says powering off any idea on what I could do to fix it?

chad -

I can pair and play just fine with my ipad. I can not hook up with my iphone 6. HELP

ncmul - Reply

The red light will not shut off and the speaker is unresponsive. Please help!

Jared Talbert - Reply

Same Problem here...

josh.disher -

I have the same problem as Jared Talbert!! The red light will not shut off and the speaker is unresponsive to my attempt to reset it.

ZOke - Reply

My volume works fine but it doesn't t get very loud

Randolph Frazier - Reply

same as jered and zoke

Kiarra - Reply

This is by far the worst speaker and most expensive I have bought. It's not loud enough first off. Also it will not charge ,and keeps shutting off. My sons cheap iwave is better,and louder. Go figure..

Misty - Reply

When I switch my Speaker on all it keeps saying is powering on powering on all the time, it is only a week old, and it was working very well with my Iphone 5s but now they will not connect via Bluetooth at all. It just keeps repeating itself POWERING ON powering on. Help any suggestions. I have switched both phone and speak off and on again.

hodgkissanita - Reply

Mine keeps doing the same thing and idk what it is!! I charged it and it keeps saying the same thing. I turn it on, i connect it to my cellphone and about thirty seconds-a minute later, it disconnects from the music and it says "powering on"

Andrea Paola -

Did you manage to sort this issue mine is doing the exact same thing! Thanks

Dionne Louise -

Piece of garbage. The volume is stuck at maximum, so it breaks up. Turning it up or down just starts the song over. The biggest complaint is it changes the pitch higher on everything. Rubbish.

smcallahan70 - Reply

if you hold the button it will change the song you have to click multiple times that happened to me too

kittyka012 -

I just did a factory reset, I didn't see a red light or hear anything but the weird pitch shift is gone. Volume control issue still there. Oh well, what do you expect for $25. Adjustable volume must be on the more expensive models.

smcallahan70 - Reply

I have a question , mine seems to be charging just fine, I'm getting a green light. But it won't power up at all. I tried the above factory reset and nothing happens. Any suggestions, thanks

Mike R - Reply

Every time I turn it on and the jam light and Bluetooth light blinks and a alarm comes and it won't pair with my phone or iPad what do I do

patrick mcmillian - Reply

my new jam2 doesn't power on don't know why, i just bought it today at Best buy

Eric Master - Reply

my speaker connects with my phone but it wont make a sound. when i restart it it doesn't help. what should i do?

noa kotler - Reply

what about sound, when I got my, I got little to no sound?

greg tietze - Reply

Hi my speeker went dead and it said it was charging now when I have had in on charge for an hour it will not say anything or pair

Lauren - Reply

Same problem I have it worked for a week and now it won't even turn on the red light comes on showing its plugged into a charger not sure if the power button is shot already or what but very disappointing. Bought my daughter a cheap poop emoji speaker at the same time and hers still works fine but the one I spent double on only worked for a week.

Amber McMoran -

I crack the head piece and I'm worried if that will damage the headphones can someone give me advice about how can I fix it

Inferno flame - Reply

I had it about 6 months til it stopped charging on me, worth $30 but wish it didn't break on me

crbastian1 - Reply

I can not get my hx-hp450 to pair with my new LG Stylo phone? Any reason why? I had a cheaper phone and it connect very easily every time.

waterwise - Reply

I cannot get the auxiliary input to work. Why?

winstonjsmith99 - Reply

My Blue LED and Green LED light seem to Pulse at the same time. Does this mean anything?

nysff - Reply

speaker is not resetting. nor will it pair to my pc or phone

cate b - Reply

why are there no replies for help???

cate b - Reply

my speaker is fine but for some reason when i use it its really low even if i turn the volume all the way up on the speaker and my phone. what do i do to fix it? and it also plays the white noise when not playing music

gokyleandalexis - Reply

speaker suddenly stopped producing sound... any tips?

Rochyne Hodges gray - Reply

My jam speaker pairs fine but when I play music it disconnects and keeps doing it and iv reset it about five times help please cause I love this thing?

Katie cudworth - Reply

My jam speaker won't stop disconnecting when I play music but iv reset it like five times it stops playing threw the speaker when I try turn up the volume

Katie cudworth - Reply

My Jam touch speaker keeps powering off after it plays music for 10 seconds?

Olivia Turner - Reply

Bought it, played it till battery died, charged it, played again till battery died & now it won't charge or turn on, nothing...

lifestyleoffitness - Reply

My speaker does something wierd. It cycles through low to high volume and repeats. So every 3 seconds or so, I hear almost nothing and then it almost maxes out.

Andrell Laniewicz - Reply

Mine does that too. It also clips the first words off a sentence when listening to spoken words.

jackiedm113 -

My jam classic speaker charges when the charger is connected. But when i take it out . It won't turn on

Habichippy ahmedchippyrany - Reply

It won't speak English and I can't change it

Shae - Reply

Turn it upside down and you will see this speech bubble try that till you get your language

Janae Oliver -

When I switch on the power, the Bluetooth indicator turns red and hence can't connect with any device. How can I make it Bluetooth ready? Means what can I do to turn the indicator to Blue?

niharpatnaik - Reply

Model No. HX-P730GY

niharpatnaik - Reply

Speaker stopped playing, has power, blue light is on, won't pair, won't shut off, won't reset. Please help.

G.

tacomag - Reply

I have the answer. Power on the speaker, press and hold play/pause button for 5 seconds, then take the unit out to your garage, set unit on floor , then proceed to smash it to bits with a sledge hammer, then, NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN! It's that simple , really

Michael M - Reply

I m about ready to do this fr

Carrie -

Thanks for the advice. My Jam worked great in the beginning and now it won't charge and charge light won't even come on. I think I will try the sledge hammer trick and never buy or recommend a Jam product.

llmanuel -

When I try to put the volume up on the speaker it shuts off . Only had it for 2 days

peckski225 - Reply

same thing here.......

cvetkokarapejov -

My speaker won't reset and the Bluetooth won't connect to anything

pheshyaa - Reply

Same issue! These speakers suck

anpayn02 -

Hi. The volume of my jam plus has reduced a lot. The maximum volume is barely audible once leaving a small room. Can you suggest what can be done ?

richapant7388 - Reply

My JAM Classic HX-P230 has been lying idle for just a month and now when it is turned on, it repeats the message "Powering on". It has been put under charge from the main AC outlet for over 8 hours but this behavior hasn't changed. The red light is always on when put on charge. The blue one turns on when the unit is powered up but blinks every 10 seconds as it repeats "Powering on". Just skewed through the user's manual but didn't find any related troubleshooting. I'm yet to begin thoroughly troubleshooting this and any tip will be appreciated.

debjyoti das - Reply

having the exact same issue. did you find a fix?

Vickey Boyd -

My speaker turns on but won't play any sound I've tried reseting it nothing is working

Carrie - Reply

I just bought mine yesterday and the storm mode doesnt seem to be working. i tried it on multiple surface but zero bass nor vibrations are coming out of the speaker.

Elias - Reply

The red light turns on for 10 sec but doesn't stay on when I plug it in to charge. Is it charging? No other color shows while plugged in

lesliee9z - Reply

I can't charge my battery. When I plug it in a message reads: power on the usb port nrrds more power then the port supplys. I tred on my lap top and my desk top. Help!!!

Akosua - Reply

do you charge it while its turned on or off?

Trap City - Reply

How do you fix a solid red light on my jam party HMDX

solomon -

While it's on a charger the green light will go solid, then do about 8 rapid flashes, then back to solid green, then the rapid flashes. Any ideas?

William Chilton - Reply

It keeps asking my iphone for a pin when i try to pair the device. wtf kinda pin are we talking about here?

Melvin Reynolds - Reply

There is a pin on a label under the speaker, but it often doesn't work. I used 0000 and it connected.

adrian.f.reyes -

What is jam email address so that I can reach them about my speaker refuse to charge

robertlaws14 - Reply

Help me please

robertlaws14 - Reply

Though paired with s4 Samsung galaxy not giving audio output

vyavaharesantosh - Reply

So I connected my phone to the speaker but now I can hear my music or the speaker saying that it's pared/or turned off?!?! HELP

Kali Garcia - Reply

i am trying to turn it on i click on the button but its not saying device is on nothing it is charging but not coming on to work

okorocynthia - Reply

this DID NOT help me at all ..didn't work!!!!!!!!!!!!!!!

No light, no sound and my Speaker IS fully charged

I'm not sure of the issue

anpayn02 - Reply

my jam, mo: HX-P540B , the blue light blinks blinks really fast when i turn it on, and thats it. won't reset or pair. and yes, it is as fully charged as it will ever be.

dirtsplinters - Reply

Finally!! your instruction on resetting by holding down play/pause button for 5 seconds FINALLY my speaker pairs with iPhone 6S!! Thank You!!

Jim Hartinger - Reply

I do not have the pin number for it

jacky - Reply

i do not have the pin number to pair my speaker

jacky - Reply

It does work no light come on

larrydudley5 - Reply

Don't work need new one

larrydudley5 - Reply

So i plug my usb charging cable into my Jam Transit Lite Headphones and it simply does not charge. I'll leave it charging overnight just to wake up to it being out of battery. Some help would be appreciated.

Emilio Garcia - Reply

Flashing blue light and will not pair. Tried to hold play/pause for 5 secs didn't work. Still cannot connect or pair my phone. Need a knew speaker!!!

Christine Trimback - Reply

Hold the -+ buttons together for 5 secs to reset, not the play button

Chris -

It won't communicate with my Samsung Galaxy S5. Smh

Matthew Brown - Reply

OMG HUGE LIST OF BUGS!

Our jam dynamite power button only works when usb is plugged in. after unplugging the power button is unresponsive

rob - Reply

Speaker will only work when charging, what does this mean ?

dalegeary111 - Reply

Whenever I switch my speaker on, it says powering on, and that it is paired, and so does my phone. However nothing will play and it just keeps repeatedly saying "powering on". It also won't let me factory reset it? Nothing seems to happen.

Lmb - Reply

That's what is going on with me

ezraezra arvizoarvizo -

Several have said the reset is holding the play button for 5 seconds. That's wrong. The reset is holding the + and - together for 5 secs. At least on the P250. Try that.

Chris -

It doesn't charge and turn but it might be the battery but, what about the other headphone only one will turn on and the other won't only if i move it a little like twisting it would turn on but with my charger connected.

Jose martinez - Reply

Try not being half retarded

Izrael -

Every time I try to turn it on it keeps saying powering on powering on powering on powering on powering on!!!!!!!!!!!!!!!!!!! It is super annoying

ezraezra arvizoarvizo - Reply

mine keeps saying powering on, powering on too. Any ideas?

Vickey Boyd -

Worst gadget I have owned. I cannot get it to play music ever since I used it for a phone call. Troubling shooting does not work. Real waste of money

Paul dain - Reply

My speaker isn't doing anything. Won't play, won't turn off, won't even restart. What do I do?

Sam - Reply

I can't get much more than a whisper in volume. This is my second Jam Classic. Loved the first one. Starting to hate this second one.

julie - Reply

Well, well, well, seems many of us bought a Jamaudio.com product lemon for about $30.00. I read many of the same problems. "Powering on, paired" then nothing. Also failing to be able to charge. I tried several different USB cords, went back to the original, powered on, powered off, plugged it in, rapped it lightly.."Charging". Must be a loose connection. Got a feeling 'quality' and factory 'QA' is sorely lacking. Much less no one responds to questions here. Good luck. Research before you buy again.

BpSitRep - Reply

My speaker will not play my music. It is perfectly connected and I checked to see if my phone was ik the issue. It wasn't. When I turn on the speaker it doesn't say powering on or whatever or it won't speaker when it's charging. I'm so confused and beyond annoyed I got this for Christmas and I'm not rough with it! Why is this happening!!!

PrincessAllie 222 - Reply

Blue tooth is working on my PC and the Jazz Classic wireless speaker is paired and connection okay. Tried various ways to get the sound to come out of the speaker all to no avail -- HELP

Colin - Reply

I just got it n charged it but it doesn't come on

Tymar - Reply

The pause/play button don't seem to work when I connect the speaker to my laptop but when I connect it to my phone it suddenly starts working

Laurens Editing - Reply

My headphones won't charge and won't turn on

French Fry (French Fried Fish) - Reply

my jam classic after few mouth old just keeps going powering on then cuts out after a moment or tow oses powering on again any idear how to sort it

mickey kavanagh - Reply

my iPod will not play music through my speaker , it has done before and it is connected it does not show any music

Simon - Reply

All of a sudden it's speaking Spanish and I don't know how to change it back to engligh

peggy_camp - Reply

I did that and didnt hear anything what do i do it turns on but does not stay on

Yvettr arzola - Reply

My HDMX was charging for 4 hours, but does not turn on when I unplug it. Even when plugged in, it doesn't charge. Help?

Mya Brooks - Reply

my speaker won't show up on bluetooth on my mac or my phone AND it will not reset...

ameliasierra356 - Reply

If it's a p250 the reset is holding the + - buttons together for 5 secs. I was having same problem until i did this reset

Chris -

When i turn the speaker on it wont play music keeps saying "powering on" over and over

hannahmunoz134 - Reply

Have you found a fix mine is doing the same I only had it delivered yesterday and it did work last night. Short lived success!!

Dionne Louise -

my Jam plus has power, charges, pairs with any Bluetooth device but has no sound. I've tired a factory reset but according to instructions after 5 seconds I should either hear a beep or the red light flashes. I get neither of these indicators that the factory reset has completed.

Katherine Layman - Reply

My speaker says " powering on, charging" ever minute or so. It is fully charged and shows up on my Bluetooth connection menu but just won't connect at all

Rebekah bailey - Reply

For the reset I was holding the play/pause button for more then 5 seconds nothing was happening it turned off so I turned it back on tried to connect my iPhone and still said it wasn't available

serenaramon4 - Reply

im trying to find a pin as iv lost mine please help

amanda holloway - Reply

how do i change the language ?

Ruzanna Palezyan - Reply

What do I do when non of the bottoms work it only turns on and all the buttons are disabled after that for it to turn off by its self I have to disconnect and leave it alone for a few minutes

Angel Ruiz - Reply

Once I turn it on all the buttons don't work the volume and the play/pause and power

Angel Ruiz - Reply

cannot connect my speaker with nothing, don't work !! i try everything!

Jasmina Dološić - Reply

View Statistics:

Past 24 Hours: 348

Past 7 Days: 2,096

Past 30 Days: 10,355

All Time: 246,102