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HMDX Jam Plus Troubleshooting
HMDX Jam Plus Model: HX-P240
Device Will Not Power On
If your Bluetooth speaker won't turn on, the problem may just have a drained battery. Let the speaker charge for 3 to 4 hours using a MicroUSB cable. Then try again.
Device Won't Charge
If after charging for 3 to 4 hours and the speaker still does not power on the battery may need to be replaced.
Bad Sound Quality
Adjust Volume Level
Most speakers do not sound their best at full volume. When at maximum volume the audio tends to be harsh. The speaker performs best at a medium volume.
Out of Bluetooth Range
A common problem is moving the speaker too far from the paired device. This will cause a breakup and skips in the audio. Things like wall will block the signal and cause the Bluetooth signal to be weak. Move the speaker closer to the paired device.
The speaker will sound like fingers on a chalkboard or music being played in a tin can. The speaker may have lived out a full life and now it's time to be replaced.
Cannot connect to speaker via Bluetooth
Speaker appears on discoverable Bluetooth devices but will not connect.
Power Cycle the Speaker
Try powering the device on and off a few times. When speaker is on press and hold the play button. This will initiate the Bluetooth pairing mode and the Bluetooth light will begin flashing quickly.
Resetting Bluetooth connections
Use a paperclip or small sharp object to press and hold the reset button on the bottom of the unit for about 5 seconds. Resetting the device will remove all previously paired devices from its memory.
Some devices simply won't pair with the speaker. The speaker uses Bluetooth SIG standards and devices like laptops may not have the correct driver. Try connecting with a different device or using the 3.5mm Line In Jack.
If you are prompted for a PIN use the default code of 0000.