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HMDX Jam Plus Troubleshooting

HMDX Jam Plus Model: HX-P240

Device Will Not Power On

Drained Battery

If your Bluetooth speaker won't turn on, the problem may just have a drained battery. Let the speaker charge for 3 to 4 hours using a MicroUSB cable. Then try again.

Device Won't Charge

If after charging for 3 to 4 hours and the speaker still does not power on the battery may need to be replaced.

Bad Sound Quality

Adjust Volume Level

Most speakers do not sound their best at full volume. When at maximum volume the audio tends to be harsh. The speaker performs best at a medium volume.

Out of Bluetooth Range

A common problem is moving the speaker too far from the paired device. This will cause a breakup and skips in the audio. Things like wall will block the signal and cause the Bluetooth signal to be weak. Move the speaker closer to the paired device.

Blown Speaker

The speaker will sound like fingers on a chalkboard or music being played in a tin can. The speaker may have lived out a full life and now it's time to be replaced.

Cannot connect to speaker via Bluetooth

Speaker appears on discoverable Bluetooth devices but will not connect.

Power Cycle the Speaker

Try powering the device on and off a few times. When speaker is on press and hold the play button. This will initiate the Bluetooth pairing mode and the Bluetooth light will begin flashing quickly.

Resetting Bluetooth connections

Use a paperclip or small sharp object to press and hold the reset button on the bottom of the unit for about 5 seconds. Resetting the device will remove all previously paired devices from its memory.

Switch Devices

Some devices simply won't pair with the speaker. The speaker uses Bluetooth SIG standards and devices like laptops may not have the correct driver. Try connecting with a different device or using the 3.5mm Line In Jack.

Connection PIN

If you are prompted for a PIN use the default code of 0000.

14 Comments

just bought one and based on this info battery needs to be replaced. WTF?

jj - Reply

Having same problem only worked the day I got it and won't charge

Charles Petty -

Exactly the same issue. I now believe it only worked on the charge I bought it with. A couple of hours use, and only a paper weight now. Anybody had this fixed or replaced? Will be returning it when I'm close to shop otherwise.

Fintan -

Can't connect jam plus to iPhone6S

It's charged and blue tooth is on. On ph blue today theis activated and Jam plus is listed. I click it and it say can't connect . What to do. It has been connected to this ph before.

victoria - Reply

Try to click the speaker and then click "forget this device" then reconnect to the Bluetooth speaker

seahawksboy -

HX-P240A stopped announcing functions and playing music. No sound from speaker. It will turn on and connect via Bluetooth as it should. LEDs function. The pause/play button will start and stop source play, without sound from speaker. Tried multiple resets, hold -&+ 5 secs, hold play/pause 5 secs, reset button with pin on bottom 5 secs, forget device, yada yada nada. I'm not the only shmo with this issue. What gives?

Joe - Reply

HX-P240A stopped announcing functions and playing music. No sound from speaker. It will turn on and connect via Bluetooth as it should. LEDs function. The pause/play button will start and stop source play, without sound from speaker. Tried multiple resets, hold -&+ 5 secs, hold play/pause 5 secs, reset button with pin on bottom 5 secs, forget device, yada yada nada. I'm not the only shmo with this issue. What gives?

O'lan

Nana Osei O.A. Bentil - Reply

Turn up sound on side of phone lol

Shanta Lowe -

Turn up sound on side of phone lol had the same issue

Shanta Lowe -

I just purchased the jam rave speaker and the sound is not loud at all. In fact, it sounds nothing live the video showed it to be. Help. Did I do something wrong or is there anything that I'm not doing correctly? Please help.

Jessica Jane - Reply

it said to reset it if it still won’t connect but mine doesn’t have a reset button

hopeworld jhs - Reply

I dropped my HX-P303 and now it click click click is all you hear.

Randy Ukes - Reply

My speaker isn’t connected to any phone at the moment. Everytime I turn it on it starts flashing blue very fast and beeping. I googled it and it says it’s either because it’s going to die or connecting to another device but the speaker is filling charged and not connected to anything. What do I do?

Tean Dewar - Reply

It would be great to have slightly more info in instruction. The device makes various noises that aren’t explained. I just returned one that wouldn’t charge any longer. The fact that it needed/wasn’t charging is apparently signaled by three beeps. I didn’t find this info anywhere.

They kindly sent me a replacement. I’m charging it now and it’s made a whoop whoop noise. I assume this means it’s charging, but I really don’t know. Waiting to see if it works.

brownjell - Reply

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