GoPro Hero5 Black Troubleshooting

You are unable to turn on the GoPro or access any functions.

A faulty SD card can cause the GoPro not to turn on. Try removing the SD card and resetting the GoPro by removing and reinserting the battery.

A dead battery will cause the GoPro not to turn on. Try charging the GoPro to start. If it still won't turn on, try swapping the battery with a working and fully charged battery. See the battery replacement guide.

If the GoPro will not turn on with a fully functional battery, the battery housing may be faulty due to a bad connection. In that case, the battery housing may need to be replaced. See the battery housing replacement guide.

If the GoPro refuses to turn on, the motherboard may be fried. In that case, you may need to replace the motherboard. See the motherboard replacement guide.

When trying to use the camera, the GoPro is frozen on a single image, the buttons are unresponsive, and you are unable to perform any actions.

The camera may just be frozen. Try resetting the GoPro by removing and reinserting the battery. Make sure the battery is charged.

If your GoPro keeps freezing up, you may have the wrong SD card inserted. Check, GoPro's instruction guides to see if that is the case.

If the GoPro will not turn on after the camera is reset with a fully charged battery, the motherboard may need to be replaced. See the motherboard replacement guide.

When trying use the GoPro, the touch screen is unresponsive and you are unable to access the menu or perform any actions.

If the LCD screen is not responding but the front screen is still working, the LCD screen may need to be replaced. However, since the LCD screen cannot be removed from the back housing, the back housing may need to be replaced. See the back housing replacement guide.

GoPros are sometimes used in harsh physical conditions. Hard bumps and shakes while using the GoPro may have caused the connection between the motherboard and screen to be severed. In that case, the only way to know for sure is to open the GoPro and check for connections.

Photos and videos produced by the GoPro are blurry and distorted.

Condensation or scratches on the lens cover will cause the recording to come out blurry. You may need to clean or replace the lens cover by twisting and removing it.

Cracks or scratches on the lens will cause photos and videos to be distorted. Inspect the lens for damage. If there are scratches or cracks, you may need to replace the lens. See the lens assembly replacement guide.

If there is no visible damage to the camera housing or lens, the camera sensor may be faulty. In this case, the sensor may need to be replaced. See the lens assembly replacement guide.