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Garmin Nuvi 65LM Troubleshooting

Device does not turn on ¶ 

The device's screen does not illuminate after powering on the device.

Dead battery ¶ 

Make sure your device is not just out of battery by plugging it into a power source. If the Garmin logo appears on the screen, the device has recognized the power source and has begun charging. Keep the device plugged in until it has been sufficiently charged.

Faulty screen ¶ 

If the display still doesn't illuminate after the device has been charged, but there is audio coming from the device, you have a faulty screen and may need to replace it.

Screen is cracked ¶ 

Faulty screen ¶ 

If the screen is cracked and is affecting the touchscreen performance of the GPS, it may need to be replaced.

Lines going across the screen ¶ 

There are lines going across the digital display of the GPS, usually appearing after the device has been dropped or hit.

Faulty screen ¶ 

If there are lines going across the display of your device, it is most likely due to a faulty screen that must be replaced.

Car charger does not work ¶ 

Your GPS does not recognize it has been plugged into a power source when connected to the car charger.

Faulty Outlet ¶ 

Try using your charger with a different outlet. If the charger works properly when used with an alternative outlet, your car's outlet is faulty.

Blown charger fuse ¶ 

Try charging your device with the Garmin charger besides the car charger. If the car charger is the only one that does not seem to work, the fuse in the car charger is probably blown and needs to be replaced.

Faulty charging port ¶ 

If other chargers besides your car charger are also not working, it is likely that the charging port is damaged. If the charging port cannot be replaced by separating it from the motherboard, you may need to replace the motherboard.

Battery does not hold a charge ¶ 

It takes a long time to charge the device. After fully charging your device, the battery drains abnormally fast.

Incompatible charger ¶ 

Make sure that you are using the charger for the same model. Chargers of different models may not be compatible with Garmin Nuvi LM65, thus charging it slowly.

Faulty battery ¶ 

If the battery is unable to hold a charge, you may need to replace it.

No audio or distorted audio ¶ 

The GPS audio is not working, distorted, or difficult to hear.

Faulty speaker ¶ 

Make sure the device is not muted by turning on the volume. If your device's audio is still distorted or nonexistent, it is most likely due to a faulty speaker that may need to be replaced.

Suction cup mount is not staying on windshield ¶ 

Dirty suction cup and/or windshield ¶ 

If the suction cup is not securely attaching to your windshield, try cleaning the suction cup and the windshield with rubbing alcohol and drying them with a clean, dry cloth.

Device does not acquire satellite signals ¶ 

Refer to Garmin's owner's manual ¶ 

If your GPS is not acquiring satellite signals, please refer to page 12 in the Garmin Nuvi 65LM owner's manual.

Device does not appear as either a portable device or a removable drive on your computer ¶ 

Refer to Garmin's owner's manual ¶ 

If your GPS is not appearing as either a portable device or a removable drive on your computer, please refer to page 12 in the Garmin Nuvi 65LM owner's manual.

3 Comments

Arrival time is off. Last trip was off hour and a half

John - Reply

Refer to Garmin's owner manual? Well I did, and it was not at all helpful in getting my device to connect to my computer. How about providing some actual trouble shooting information instead of a paragraph on what mode my device will appear as on the PC after it connects.

Michelle - Reply

What's the problem if I can't do updates. Computer says searching for device. Its pluged in but erased all maps but didn't update. Now its totally useless.

William - Reply

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