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Battery not Charged
Make sure lights appear when turning on while charging the controller.
- Try using a new high-quality USB-C cable if yours is frayed or bent
- After ensuring the plug is connected to the controller, let the controller charge 5-10 minutes, and see if the lights appear when pressing the home button.
If the lights still do not come on when pressing the home button, the issue is most likely a faulty battery, expired motherboard, or bad USB-C port.
Damaged or faulty Power Cable
If you are not using a USB-C cable, be sure that the specifications are identical to a USB-C cord.
- If available, use a different outlet or device to plug the cable into to ensure the cable is functioning properly.
- Inspect the cord for any fraying or exposed wiring.
- Take a flashlight and inspect the inside of the charging cord, if anything is damaged, get a new cable.
Software Failure
A hard reset restarts the core hardware components, effectively ending all software operations that may cause the controller to not connect.
- Remove the back half of the controllers casing and check the inside of the controller for any damages or corrosion
Follow these steps to reset the controller:
- hold the home button for 3 seconds until lights flash.
- disconnect anything connected to the controller other than the USB-C cable that pairs to your device.
- Make sure USB-C cable has a clear line of sight to the console.
Firmware Malfunction
If all other software and hardware failure have been ruled out, the firmware is most likely the problem.
- Replace the firmware.
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