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Fitbit Surge Troubleshooting

Dead/Uncharged Battery ¶ 

Your Fitbit Surge battery is not charging.

Fitbit Surge Needs to be Pluged In ¶ 

Check to make sure that your charger cable is securely plugged into the back of your FitBit. Next, plug the other end of the charger cable into the USB port on your computer. You may need to clean your tracker and brush any debris away from your charger.

Faulty USB Port ¶ 

If your charging cable is securely plugged into your device and it is still not charging, the USB port may be faulty. Test your computer’s USB port by inserting a different device into the port and checking it if is functioning. If the port is faulty, plug your charger into a different port or a different computer.

Faulty Charging Cable ¶ 

If your USB port is functioning and your device is still not charging you may need to purchase a new charging cable.

Battery not functioning ¶ 

If none of the above troubleshooting solutions work, the battery in your device may be broken. If this is the case you will need to replace your battery or consider purchasing a new device.

Wrist Band Tearing ¶ 

You have trouble with your wristband tearing at the screws.

Faulty Wristband ¶ 

The band alone is not replaceable because the electronics are built into the strap. Because of this, the whole device will need to be replaced. Check the warranty on the device; you could qualify for a replacement. Customer Support can be reached through live chat, phone, or email. Go to fitbit to access this information.

Unresponsive Home Button ¶ 

Home button is not returning you to menu

Faulty Clock Face ¶ 

Change the clock face using your mobile device. Go to your account on your ios device. Go to the clock face and select a clock face. Sync your tracker.

Fitbit Surge Needs to Restart ¶ 

Press and hold the home and select buttons (on the left and bottom right of the watch) and hold for 10-15 seconds until you see the screen flash or the light start to dim. Let go of the buttons and wait until the screen turns off completely. Wait 10 seconds and press the home button to turn the Surge back on.

Dead or Broken Button ¶ 

If neither of this options work, your button might be dead or broken and you will need to contact customer support at http://help.fitbit.com/?cu=1

Unresponsive Touch Screen ¶ 

Touch screen is non-reactive.

Fitbit Surge Needs to Restart ¶ 

Press and hold the home and select buttons (on the left and bottom right of the watch) and hold for 10-15 seconds until you see the screen flash or the light start to dim. Let go of the buttons and wait until the screen turns off completely. Wait 10 seconds and press the home button to turn the Surge back on.

Faulty Hardware ¶ 

If this option does not work, it is most likely a hardware issue and you will need to contact customer support at http://help.fitbit.com/?cu=1

Not Syncing with Computer ¶ 

You have trouble syncing your fitbit to your computer.

Fitbit Surge Needs to be Re-synced ¶ 

Prompt Fitbit Connect to sync with your tracker by clicking the Fitbit Connect icon on your computer and logging in. Then, under Main Menu, click Sync now. If you see a message saying your tracker can’t be found, click your Fitbit’s home button. For instructions on how to sync with different types of devices go to Sync Fitbit

Fitbit Surge Needs to be Charged ¶ 

Charge your Fitbit and try syncing again.

FitBit Surge Needs to Restart ¶ 

Restart your Fitbit Surge and try syncing again.

Fitbit Connect Needs to be Uninstalled and Reinstalled ¶ 

You might need to reinstall Fitbit Connect on your computer. Go to Reinstall Fitbit Connect for instructions on how to reinstall Fitbit Connect.

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