Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Epson Stylus NX420 Troubleshooting

Epson Stylus NX420 All-in-One Printer, identified by model number C11CA80201.

Print or scan quality is poor ¶ 

The quality of the copy or print is not up to your standards.

Poor Scanning Quality ¶ 

Make sure that the printer is stable and on a flat surface and that the paper is being copied is flat against the glass of the scanner.

If there are spots or streaks on the copied pages, clean the glass of the scanner with a lint-free cloth and if necessary, a very small amount of glass cleaner can be used to spray on the cloth first (not directly onto the glass).

Correct Side of Paper ¶ 

Make sure that the side of the paper that is meant to be printed on is facing up when put into the sheet feeder (e.g. the whiter/brighter or the glossy side of the paper).

Ink Cartridges and Paper ¶ 

For the best printing and copying outcome, Epson recommends using their Epson special paper and Epson ink cartridges.

Stripes or Faint Print ¶ 

If there are stripes of ink across the page or if the ink is too faint, the print head might need to be cleaned. You can run a "nozzle check" as described in Epson's support manual for the Epson Stylus NX420 on page 36.

Paper doesn't feed or gets jammed ¶ 

Paper doesn't feed into printer or it gets jammed in the printer.

Sticky Paper ¶ 

Remove all the paper from the sheet feeder and flip through the stack to separate the sheets from each other. Reload the paper against the right side, and then slide the left edge guide up against the paper, but not too tightly.

Too Much Paper ¶ 

Only up to 120 sheets of letter or A4-size plain paper, 80 sheets of matte paper, or 20 sheets of photo paper, can be loaded into the sheet feeder at a time. All other papers should be loaded one sheet at a time.

Hole Punched Paper ¶ 

Do not load paper that is hole punched.

Jammed Paper ¶ 

  1. Gently remove the jammed paper from the output tray or the sheet feeder
  2. If the paper is stuck inside the printer, turn off the printer.
  3. Open the scanner, remove the jammed paper, close the scanner, turn the printer back on, and load another sheet of paper into the sheet feeder.

Full image isn't copying ¶ 

Be sure to line up the paper being copied in the front, right corner of the scanner glass.

Paper isn't feeding into printer ¶ 

Do not load paper above the arrow mark inside the edge guide of the paper feeding tray.

Error Codes: W-10, 11, 13, and 41 ¶ 

At least one of the ink cartridges are empty and need to be replaced.

If the ink cartridges are replaced and the error code remains, make sure that the cartridges are correctly installed by pressing the start button, pressing down on the cartridges so that they click into place, and press the start button again.

Error Codes: W-01 and E-10 ¶ 

If this error appears, it means that the internal parts of the printer have reached the end of their service lifetime. You can try contacting Epson for help, but because the Epson Stylus NX420 is discontinued, there might not be much they can do.

3 Comments

my epson stylus nx 420 dont print from my pc windows 7

jorgecolon3136 - Reply

my epson stylus nx 420 dont print from my pc windows 7

jorgecolon3136 - Reply

I can print from email and I can copy and print but I cannot print from files. Scanner portion works fine. I have windows 7

Anne - Reply

View Statistics:

Past 24 Hours: 10

Past 7 Days: 26

Past 30 Days: 145

All Time: 1,720