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Ematic Genesis Troubleshooting

This device was released in May of 2012 and is identified by the model number EGL26BL.

Device will not turn on. ¶ 

The device is not responding to the power button being pressed.

Dead battery ¶ 

The device will not turn on. This may be caused by the battery running out of energy due to previous use. Charge the battery in order to see if the issue is solved.

Non-functioning Battery ¶ 

If the device did not charge, the battery may no longer function and need to be replaced.

Motherboard ¶ 

If all other attempts fail, the device's motherboard may have to be replaced.

Sound will not work. ¶ 

No sound is coming from the device with or without the use of earphones.

Earphones will not work. ¶ 

If you are unable to hear any sound when using the auxiliary jack- such as when using earphones, try to disconnect and then re-establish connection to solve problem. The earphones may need to replaced if no sound is heard after connection is re-established. Try a new set of earphones in order to decide if the issue is caused by broken earphones or by a broken speaker.

Speaker will not work. ¶ 

Make sure volume is turned all the way up. If the problem is not fixed after adjusting volume level, then the speaker may need to be replaced.

Touchscreen will not work. ¶ 

Touchscreen either is not responding to any touch sensations or the touchscreen is damaged.

Device will not respond. ¶ 

Restart the device in attempt to solve the problem. The touchscreen may not be functioning and need to be replaced.

Touchscreen is broken. ¶ 

Touchscreen is cracked or damaged and needs to be replaced.

Device will not charge. ¶ 

The device is connected to the charger and will not charge.

Dead battery ¶ 

Battery may be out of energy due to previous use and needs to be recharged.

Wrong charger ¶ 

Ensure that the correct charger is being used.

Broken charger ¶ 

If the charger does not work in multiple outlets, a new charger may need to be purchased.

Buttons will not work. ¶ 

The buttons stick after being pressed or a button is missing.

Buttons stick when pressed. ¶ 

Sticky buttons should be cleaned by disassembling the device.

Power button or other button is missing. ¶ 

A new button may have to be replaced.

Front camera will not work. ¶ 

Front camera will not work properly when the app opens or the camera has been damaged.

Camera App will not open. ¶ 

You may need to close and restart the app for this issue to be resolved.

Screen is black when camera app is open. ¶ 

The camera may not be functioning properly and will need to be replaced in order for the issue to be fixed.

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