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Dyson v6 Absolute Troubleshooting

Released September 2014, identified by serial number JX6-US-GDC9087A

Device Turns Off While Vacuuming ¶ 

The device makes noises and then suddenly turns off.

Blockages ¶ 

There may be debris blocking the suction, causing the device to shut off. Check for blockages by disassembling the wand from the roller head and the bin. Check inside and around each component. Be careful of sharp objects and debris. Remove any obstructions.

Clogged Filter ¶ 

The filter could be clogged and may need cleaning. Remove the filter by pulling out the purple knob labeled "filter" located at the top of the bin. Rinse the filter by running it under water for 2 minutes. When done, gently shake the filter to remove any debris. Gently wring out the filter to remove excess water. Allow 24 hours for the filter to dry. After a minimum of 24 hours, replace the filter back into the bin and continue with normal use.

Low Battery Level ¶ 

The battery may not be fully charged for normal operation. Check the LED light to determine the battery level. A solid blue light indicates that the machine is in normal operating mode. A flashing blue light indicates that there is no power, and the battery needs to be charged for a minimum of 3.5 hours. A flashing yellow light indicates that there is no power or that the battery is too hot or too cold. A flashing red light requires further assistance from the Dyson Helpline.

Battery Life is Too Short ¶ 

The device does not stay on long enough to complete the vacuuming task.

Low Battery Level ¶ 

The battery may not be fully charged for normal operation. Check the LED light to determine the battery level. A solid blue light indicates that the machine is in normal operating mode. A flashing blue light indicates that there is no power, and the battery needs to be charged for a minimum of 3.5 hours. A flashing yellow light indicates that there is no power or that the battery is too hot or too cold.. A flashing red light requires further assistance from the Dyson Helpline.

Dead Battery ¶ 

When the device no longer powers on even after charging, it most likely has a damaged battery. The battery is unable to charge and will need to be replaced. A replacement guide can be found here.

Bin is Clogged with Dirt ¶ 

The bin is no longer clear and is filled with debris.

Bin Needs to Be Cleaned ¶ 

The debris clogging the bin may need to be cleaned carefully and completely. Push the red button on the bin case down, over a garbage can. Press the red button again to release the clear bin from the main body. Remove the bin carefully and clean using only a damp cloth. Do not use any cleaning agents besides a damp cloth to preserve the life of your machine. Make sure the bin is completely dry before replacing. Replace the bin with the bin base door open. Snap the bin into place over the cyclone shroud. Close the bin base door so that it clicks secure.

Cyclone Shroud Needs to Be Cleaned ¶ 

After the bin is cleaned, the cyclone shroud may also need cleaning to ensure normal operation. After removing the bin, use the brush on the combination tool to remove dust and lint from the cyclone shroud. Do not put the cyclone shroud under water. Make sure the bin is completely dry before replacing. Replace the bin with the bin base door open. Snap the bin into place over the cyclone shroud. Close the clear bin base door so that it clicks secure.

Weak Suction Power ¶ 

The vacuum loses suction while in operation, or the suction is weak.

Blockages ¶ 

There may be larger debris blocking the suction from functioning properly. If there are objects blocking the suction, the device will shut off. Check for blockages by disassembling the wand from the roller head and the bin. Check inside and around each one. Be careful of sharp objects and debris. Remove any obstructions.

Clogged Roller Head ¶ 

There may be debris preventing the roller head from operating normally. Disconnect the roller head from the wand. If you are unable to remove debris, you may have to remove the brush bar. Unlock the brush bar by using a coin to turn the dial marked with a padlock into the unlock position. Carefully remove the brush bar and remove the debris. After cleaning, refit the brush bar. Secure it by using a coin to tighten the dial marked with a padlock so that it is once again in the lock position.

Brush Bar Stops Rotating ¶ 

The roller head no longer rotates when the device is on.

Clogged Brush Bar in the Soft Roller Head ¶ 

There may be debris preventing the roller head from operating normally. Disconnect the roller head from the wand. Unlock the brush bar by using a coin to turn the dial marked with a padlock into the unlock position. Carefully remove the brush bar and remove the debris. If there is a blockage in the flat floor tool, remove debris from the base plate. Unlock the base plate by using a coin to turn the dial marked with a padlock into the unlock position. After cleaning, refit the brush bar. Secure it by using a coin to tighten the dial marked with a padlock so that it is once again in the lock position. Replace the base plate, and secure it by using a coin to tighten the dial marked with a padlock so that it is once again in the lock position.

Clogged Brush Bar in the Hard Roller Head ¶ 

There may be debris preventing the roller head from operating normally. Disconnect the roller head from the wand. Unlock the brush bar by using a coin to turn the dial marked with a padlock into the unlock position. Carefully remove the brush bar from the roller head and clear any debris. Replace the brush bar back into the roller head and secure it by using a coin to tighten the dial marked with a padlock so that it is once again in the lock position.

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