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Dyson Ball Multi Floor Upright Troubleshooting

This is a troubleshooting page for a Dyson Ball Multi Floor Upright. Please check that this is your model before following the advice on this page.

Machine is Losing Suction ¶ 

The vacuum is not picking up dirt and debris as well as it previously was.

Check the Base for Blockages ¶ 

Remove the clear bin and lift up the inspection port cover. Clear blockages if needed. Lay machine down on front and take off the red internal hose collar. Inspect the internal hose for blockages and remove them as needed.

Check the Brushbar for Blockages ¶ 

Hair and other types of debris can get caught in the brushbar and weaken the suction of the device. Flip the device, remove the red C clip and the soleplate, and clear any stuck debris.

Check the Channel for Blockages ¶ 

With the soleplate still off, check the opening of the vacuum for any blockages or stuck items and remove them if found.

Check the Hose for Blockages ¶ 

Remove and check wand for debris. Remove and check the hose and hose inlet for blockages or damage.

Power Failure ¶ 

The machine cuts out during use and turns off on its own.

Check for Overheating ¶ 

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. Check your filter to determine if it needs washing or to see if the machine is blocked.

Unplug ¶ 

If the vacuum is turning off on its own, unplug it and leave it to cool down for at least an hour. Check the filter and look for blockages before restarting it.

Wash the filters ¶ 

Turn power off and unplug the machine. Remove the clear bin from the machine by pressing the cyclone release. Remove Filter A by lifting the release catch to remove the filter from the machine. To remove Filter B recline the machine on its back and turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Wash both filters in cold water only up to ten times. Leave the filters to dry in a warm place for 24 hours, until completely dry.

Brushbar is not Rotating ¶ 

Brushbar will not rotate and could potentially be blocked.

Remove the Red ‘C’ Clip ¶ 

Lie the machine on its front. Then, detach the red 'C' clip which is located at the connection between the cleaner head and the main body of the vacuum. Pull the cleaner head away from the main body using a constant, firm pressure. Make sure to not detach the red ‘C’ clip too roughly.

Remove and Clear the Soleplate ¶ 

Find the two dials on the cleaner head. Then turn each dial a quarter-turn counter-clockwise until it clicks. Turn the cleaner head over so you can see the soleplate. Remove the soleplate and clear any hair, debris, or any other object that could be causing blockage from around the brush bar. Also check the cleaner head channel and lower duct for additional potential blockages.

Refit the Soleplate That Was Just Removed ¶ 

In order to refit the soleplate that was removed in the previous step, locate the three lugs on the lower edge of the soleplate. After the three lugs have been located, align the three lugs on the soleplate with the three slots in the base of the cleaner head. Pivot the soleplate to return it to its original position until it clicks into place. To secure the soleplate, press down on the plate and secure the dials on the top of the cleaner head by turning them clockwise until they click.

Replace the Cleaner head ¶ 

Refit the red 'C' clip back onto the cleaner head, ensuring that the flat edge fits against the cleaner head. After this, lie the machine on its back. Attach the cleaner head by aligning the connection plug pins on the cleaner head with the twin-block connection slots available directly above the airway on the ball. After this, push firmly until the cleaner head clicks into place. To ensure that these steps solved the issue, turn on the vacuum and test it.

Vacuum Stand Does Not Hold Vacuum Upright ¶ 

The locking mechanism is too weak to hold the vacuum upright.

Turn Power Off ¶ 

Turn the power off on the machine and make sure it is not plugged in. Then tilt the machine backward to a 45 degree angle.

Hold Down Forward Lock Button ¶ 

Hold the section under the airway inspection pipe on the right side of the vacuum. The black forward lock button must be held down simultaneously, otherwise the valve carriage will not move. Pivot this section upwards until it clicks into place. Release the black button once the valve pipe carriage is moved up into place.

Tilt the Vacuum Forward ¶ 

Tilt the vacuum forward and the cleaner head should now slide underneath the part you have just clicked into place. The machine should now stand upright.

Vacuum Will Not Turn On ¶ 

Vacuum has intermittent power.

Check the Circuit ¶ 

Check the vacuum cleaner to see if it tripped a circuit breaker or blew a fuse. Check the circuit breakers, or fuses and, if it has tripped a circuit breaker or blown a fuse, simply re-set the breaker, or replace the fuse, and switch the vacuum on again. If it continues to happen, you may have too many appliances on the same circuit so unplug some and try again.

Check the Cord ¶ 

Check the cord to see if it is frayed at the plug end or in the machine. If so, that could easily be the problem since this could cause the vacuum to have trouble turning on. To fix this problem, replace the cord. When doing this, make sure the correct wires are attached to the correct terminals before plugging the vacuum cleaner back in and switching it on.


What is a red “c” clip? I can’t find it

Sabrina - Reply

I have a Dyson DC25 and the swivel head lock won’t lock which makes the swivel stay up off the carpet/floor

Christine Huber - Reply

I was taking apart the vacuume to fix it and I have one part I don't know how to put back on. I think it has something to do with the hose that goes from the floor head to the canister. Now I have no suctionn from the floor only the hose. Inspecting more the hose right above the red clip (behind the grey piece the red clip screws onto) this hose toglels up& down from floor head hose to extension hose both ending @ canistet. My problem - the hose won't move on its own. Where does this missing piece go?

Shelly - Reply

I took apart my dyson 40 & have a piece left over. Looks like a sewing machine foot & a screw holds it in. Now my Dyson won't pick up, no sucktion. I think the hose in the back that sends the diet to the canister, toggling from floor to hide is affected. Ok one screw left and this hook/foot thing?

Shelly - Reply

I took the Vacuum stick apart by cleaning out the Filter. Now it won’t work or seemingly take a charge. What should I do?

Ed Pennock. PS I totally rely on this appliance.

Ed Pennock - Reply

Is This still Dyson?

Ed Pennock - Reply

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