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Ink Ribbon Stuck ¶ 

The ink ribbon keeps getting stuck while trying to print label

  • Old Tape

If the tape has not been used recently, try taking the cassette out and unwinding the tape a few centimeters until you can see a new part of the tape showing. Cut the tape at the spot where the new adhesive begins. Reinsert the cassette and try again.

  • Ink Ribbon Not Flat

If the ink ribbon is not flat when the cassette was inserted then the tape is going to have a hard time printing. If this is the problem, remove the cassette and straighten out the tape so it lays flat. Reinsert the cassette and try again.

Text is printed weakly on parts of the label ¶ 

  • Batteries are low and will need replacing. Check to ensure batteries are properly placed into their slots. When replacing batteries make sure to alkaline batteries or better if available.
  • If that solution failed then it adjusting your contrast may be best. To do this, adjust to the darkest setting in order to obtain a better print quality. This option can be found by following the instructions in manual from paragraph "Print Contrast"

Vertical line through text ¶ 

  • Contrast Too Low

You will need to increase your contrast levels. Contrast setting can be found in the manual in the paragraph "Print Contrast"

Text Is Printed Tilted ¶ 

The text is tilted, instead of parallel to the paper

  • Cassette Misaligned

First make sure to check that your cassette is not jammed while printing. If not make sure the cassette is pushed firmly to the back of the cassette compartment.

  • Tape Not Properly Guided

Make sure to check and see if your cassette is feeding the tape through both of the guidance pins correctly. If the Label Maker is not doing this, you will need to contact Dymo and register the device for repair.

Label Not Properly Cut ¶ 

The label is not being cut properly

  • Dirty Blade

Sometimes after repeated use of the label maker, residue from glue may build up on the blade causing it to malfunction. If this occurring, take a small cotton swab and dip it in solvent (like alcohol). Carefully take the cotton swab to the cutting blade and brush away anything that might be making the blade dirty.

  • Blade Obstructed

Remove the cassette and check that there are no obstructions or objects in front or on the cutter blade. Remove any objects found and firmly push the cassette back inside the compartment. This is done to ensure that the cassette fits properly at the bottom of the compartment. If problems with the issue persists, please contact a dealer to return your unit for repair.



I cannot get my Dymo 160 labelmanager to print. After removing a finished cartridge I placed a new cartridge in and although the machine is 'whirring' as if writting no tape emerges from the machine. I have tried 1/4, 3/8 & 1/2 inch tape cartridges and replaced the batteries - any ideas?

gavin - Reply

I am having the exact same issue

natasha muggleton -

Hi Gavin,

I had the same issue take the cartilage from the back make sure its not out of order or jammed reline t and it show work again. Thats what happend to me

randomenitem -

Same here. Did you find a solution?

Shiela -

I am as well. Any insights?

Laura King - Reply

Having the same problem! The cartridge is installed and the roller is moving but not moving the tape to print. I have put 2 different cartridges in and still no luck.........

Stacey Long - Reply

Hi Stacey,

It should be lined together or not jammed same problem from me.

randomenitem -

Same issue here and I can't figure it out. Have tried to cartridges thinking the first was bad

cori.lanier - Reply

I managed to fix ours. I pulled the tape along carefully making sure the black ribbon was being fed properly and not coming out of the feeder.

Sue Sheehy - Reply

I was having the same issue. It turned out that the cassette was not in all the way. When you insert it and it spins the little spin thing, push it in further. It should click again.

Andrea Kemp - Reply

My cat knocked my Dymo Label Maker 160 Handheld off of my coffee table. When It hit the ground the back popped open and the cartridge fell out but so did this little black plastic stick with a yellow square on it. I for the life of me cannot figure out how to fix it.

Jade Nickles - Reply

When I go to print, it turns off. I have tried new batteries. Please help

Dawn Stephens - Reply

I’m having the exact problem!

Jolena Neal -

Okay so there’s this forum but does anybody from the company ever respond??

Jolena Neal -

I'm another having the same problem. What's going on here as SO many shouldn't be suffering this way if the item worked properly surely

Pamela Worsey - Reply

Hi! We have one in the office for quite sometime now. The printing is not clear. What might be the problem?

felimarie_miras - Reply

My label manager is brand new but does not print. The tape feeds through but is completely blank.

Paul Francis - Reply

I am having same exact issue, were you able to figure out a solution?

Azalea Health -

I am having the same issue as people above. The cartridge is installed and the roller is moving but not moving the tape to print. I tried rolling it myself, pushing the cartridge all the way down and trying to advance the tape and nothing. Help!

Srh - Reply

Hi i’m having issues trying to print on my dymo label maker. Have tried tightening cartridge, respooling and on/off buttons but each time I go to print it says label jam. Any advise? Anyone else with this issue?

Katie - Reply

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