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Student-Contributed Wiki

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Printer won't turn on ¶ 

You can’t figure out why the printer is not turning on.

Press power button ¶ 

Sometimes we think too much into problems that we often overlook the simple solutions. Check to make sure you have turned on the printer by pushing the round silver power button on the top right of the printer. If this is not the solution, read on.

Adapter disconnected ¶ 

If your printer won't turn on, the power adapter may not be connected. Check to see if it is securely connected to the printer as well as plugged in to the wall outlet. Often times the cord may come lose and lose connection. If your power adapter is securely connected to both the printer and the wall but are still having issues, you may need to replace the power adapter. You can find a guide for Dell Photo Printer 720 power adapter replacement here.

Paper jam ¶ 

Paper is getting stuck while printing.

Wrinkled paper ¶ 

If your paper is wrinkled or is torn, this will cause the printer to jam. Remove any paper that is not smooth and replace with new paper. If your paper is looking fresh and still have a jam, read on.

Too much paper ¶ 

Having too many sheets of paper in the paper support can cause the printer to jam. Try removing the paper and replacing with about half the amount. If this does not work, read on.

Paper loading incorrectly ¶ 

Make sure the paper is properly loaded into the paper support. Place the paper in the support all the way to the right side. Move the guide on the left by squeezing and sliding to the left edge of the paper. This helps guide the paper by keeping it straight through printing.

Printer not printing ¶ 

The printer is on but will not print.

USB disconnected ¶ 

The USB cord sends signals from the computer to the printer which tells the printer when it has something to print. If the cord becomes disconnected then no signals will be sent and your document will not print. Check the USB cord to make sure it is securely connected to the printer as well as the computer. If the cord is properly connected but the printer is still not printing, read on.

Out of paper ¶ 

Check the paper support for paper. You may have used the last of the paper during your last printing session. If the support is empty then replace the paper. If not, read on.

Software not properly installed ¶ 

The problem may be lying with the computer instead of the printer. Make sure the printer software is installed onto the computer. You can do this by going to the Start menu, Programs, Dell Printers, Dell Photo Printer 720. If the Dell Photo Printer 720 icon does not appear then you will need to install the software. You can do this by inserting the CD that came with the printer into the computer. A screen will pop up and click install. If the problem is not with the software, read on.

Out of ink ¶ 

It may be possible that you are out of ink. Try replacing the ink cartridges. Replacement ink can be ordered through the [www.dell.com/supplies|Dell supply store]. Once you have your replacement ink handy, be sure to check out the step by step guide on how to replace the ink cartridges in your Dell Photo Printer 720. If you are still having printing problems, read on.

Encoder strip is damaged ¶ 

The encoder strip is a thin plastic ribbon that runs through the ink cartridges and attaches at each end of the printer. This strip is covered by many small markings that allow the printer to detect the placement of the ink cartridges and allows it to control the movement positions while printing. If this strip becomes loose or damaged then the ink cartridges will not have movement control and will slam to the side of the printer. Your printer will not be able to print and may produce a loud noise when attempting to print. To fix this issue, you will need to replace the encoder strip so your printer will print once again. This guide will show you how to replace the encoder strip in your Dell Photo Printer 720.

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