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The laptop will not turn on. ¶ 

The battery is dead. ¶ 

The laptop is overheated. ¶ 

The laptop feels excessively warm. ¶ 

The fan is covered. ¶ 

The fan needs to be cleaned. ¶ 

The fan is malfunctioning. ¶ 

The laptop screen has black spots. ¶ 

The screen needs to be cleaned. ¶ 

The screen needs to be replaced. ¶ 

The laptop will not read disks. ¶ 

The disk is scratched or needs to be cleaned. ¶ 

The disk drive needs to be replaced ¶ 

The laptop’s programs and applications close unexpectedly or run unusually slow. ¶ 

The laptop is running too many programs at once. ¶ 

The laptop needs to be rebooted. ¶ 

The laptop has insufficient RAM. ¶ 

The laptop’s files are corrupted or missing. ¶ 

The files have been moved. ¶ 

The laptop has a virus. ¶ 

The hard drive memory is full or corrupted. ¶ 

The laptop will not turn on. ¶ 

Your computer will not boot up.

The battery is dead. ¶ 

If the laptop will not turn on, the battery may have completely lost charge, in which case you need to plug in the power cable. Wait 60 seconds after plugging in the cable and try to turn on the laptop.

The laptop is overheated. ¶ 

If the laptop turns off randomly and is unusually warm to the touch, place the laptop on a cool, smooth surface and allow the computer to cool down. Once the laptop is cool, turn it back on.

The laptop feels excessively warm. ¶ 

The underside of the laptop may be unusually warm.

The fan is covered. ¶ 

The fan which keeps your laptop cool may be covered so make sure the fan is unobstructed. If the laptop is on a cloth surface, place it onto a cool, smooth service for further use.

The fan needs to be cleaned. ¶ 

If your laptop fan sounds like it is rotating unusually slow, dust and other debris may have collected on the blades of the laptop’s interior fan. This may mean that your interior fan needs to be cleaned. See our Fan replacement guide in order to access the fan, and use a can of compressed air to remove dust or debris.

The fan is malfunctioning. ¶ 

If you cannot hear a fan running on the underside of your computer, excessive dust or debris have have collected on the fan over time. This can cause the fan to jam or break. If if there is blockage, the fan may need to be replaced. A guide for this can be found here.

The laptop screen has black spots. ¶ 

Parts of your screen are broken or lack images.

The screen needs to be cleaned. ¶ 

Dirt may collect on the screen, obstructing images. Use a clean, dry cloth to wipe the screen. Microfiber cloths can be found at any hardware or electronic store and are recommended.

The screen needs to be replaced. ¶ 

Over time parts of the screen may malfunction, distorting images. This will require the screen to be replaced. A guide for this can be found here.

The laptop will not read disks. ¶ 

Inserting disks into your computer prompts no response.

The disk is scratched or needs to be cleaned. ¶ 

If a disk or CD becomes scratched or dirty it can become unreadable by the laptop. Remove the disk from your laptop and inspect the underside for any scratches or smudges. If scratches are found, disk may need to be replaced. Smudges or dust can be cleaned with soap, water, and a cloth. Microfiber cloths are recommended and can be found at many hardware and electronic stores.

The disk drive needs to be replaced. ¶ 

Sometimes a laptop fails to read even a new, clean disk, which means the disk drive is broken. Insert a clean, blank disk into your laptop disk drive. If the disk cannot be read, or an error message appears, the disk drive may need to be replaced. A guide for this can be found here.

The laptop’s programs and applications close unexpectedly or run unusually slow. ¶ 

Programs may close and delete unsaved work randomly.

The laptop is running too many programs at once. ¶ 

If your applications are running unusually slow, you may be trying to run more programs than your laptop can handle. Oftentimes the laptop reaches a maximum number of programs that its Random Access Memory (RAM) can support. Try closing some of your applications. Make sure to save any work before closing the program.

The laptop needs to be rebooted. ¶ 

If closing some unused applications does not speed up your computer, the laptop may need to be restarted. Sometimes background processes may be running on your computer that are unnecessary. Restarting your laptop will automatically close all programs and processes. Closing these programs will allow RAM to reset and be available for other programs.

The laptop has insufficient RAM. ¶ 

It may be the case that your laptop simply cannot handle all the applications installed. Some programs you are using may require more RAM than you have available. If your applications are using more RAM then available, you will need to install additional RAM to your laptop. A guide for this can be found here.

The laptop files are corrupted or missing. ¶ 

Some saved files may not be able to open or are missing completely.

The files have been moved. ¶ 

If you cannot find a saved file, it may have been moved to another folder. Files may have been saved in other locations that you are not familiar with. You can search your computer by using your start menu. Click on the icon ‘Start’ located on the bottom left side of your screen. After opening the menu, you can use its automatic search field. Type in the name of your missing document and your laptop will search for the saved file.

The laptop has a virus. ¶ 

Sometimes outside viruses can corrupt files in your laptop. If you have a virus scanning software, running it should detect any viruses in your computer. Antivirus programs are very useful in protecting your computer and saved files. If a virus is detected, the program should give you the option to quarantine or delete the virus.

The hard drive file memory is full or corrupted. ¶ 

If your computer does not allow you to save additional files, you may wish to delete some unnecessary files. Another solution is to install a new hard drive with more memory. A guide for replacing your hard drive can be found here. Be sure to back up all files and programs before installing a new hard drive.

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