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- Device Will Not Power On
- No Audio or Muffled Audio
- Screen Going Black
- Screen has Dark Spots and or Lines Across the Display
- Unresponsive/Sticky Buttons
Device Will Not Power On ¶
Device does not respond when powered on
Device is Not Charged ¶
Attach the device to the charge dock and wait for the charging indicator to illuminate. Allow the device to fully charge and then attempt to turn the device on.
Charger is Defective ¶
Inspect the cord for any damage. Be sure the docking station is plugged into an outlet that is working. If the charging light indicator does not light up, the charging dock may be the problem. Locate another charging station and then attempt to charge your device.
Battery is Defective ¶
If the device has been charged for the recommended time and the device still does not power on, a faulty battery could be to blame. This models battery can be easily replaced.
Power Button is Faulty ¶
The device may not turn on if the power button is unreliable, broken or dirty. See below for further information on unresponsive buttons.
No Audio or Muffled Audio ¶
Device audio does not perform to the standard expected
Device is Muted ¶
Be sure the mute button on the device is not engaged. Also, inspect the headphones to determine that the headphones are not muting your devices audio.
Headphones are Faulty ¶
Inspect your headphones for any damage. Frayed headphones can cause distorted sound as well sound failure. The auxiliary input of your headphones may be broken or damaged. Locate another set of headphones and plug them into the device. If the problem persists, the device is most likely the cause.
Headphone Jack is Faulty ¶
Distorted audio can be caused by a defective headphone jack. After it has been determined that the headphones are not defective, inspect the headphone jack for damage or dirt. Headphones should click into the headphone jack and it may need to be replaced.
Screen Going Black ¶
If the device is powered and the screen is black
Battery Life is Depleted ¶
If the screen is black and it seems that the device is on, power the device off and then back on. If the device does not power up, charge it for the recommended time. A low battery can shut down the screen and the device could still exhibit characteristics of being on.
Device Needs to be Rebooted ¶
If it has been determined that the battery has a charge and the screen is still black, a reboot may be needed. There is a small hole on the bottom of the device. Simply place a thin object (ex. tip of a pen) and hold it for 5 seconds. When the device starts up, the screen will display the Dell logo.
Pixel Board is Damaged ¶
If the display exhibits lines or dark spots, the device display may be damaged. If it is determined the devices display needs to be replaced, follow the procedure closely to make this repair.
Motherboard is Faulty ¶
The motherboard may be defective if the device fails to reboot or if the device gets hot and functions slowly. If the device displays these symptoms along with the screen going black, the motherboard may be the issue.
Screen has Dark Spots and or Lines Across the Display ¶
Darkened screen may indicate a faulty connection, damaged display, and/or build up of dirt and grime
Screen is Dirty ¶
The device screen may have a build up of dirt and grime which needs to be cleaned. Avoid household cleaners when cleaning your device screen. Chemicals like alcohol and ammonia based cleaners can further damage your device. Do not apply fluid on the display of your device, and refrain from using paper towels and rags. Instead, use a microfiber cloth and distilled water to gently remove dirt and grime.
Screen is Faulty ¶
If the device screen intermittently brightens and goes dark again, the screen may be faulty. Dark lines that streak across the device is another symptom of a faulty display. If it is determined that the device screen is faulty, follow the directions closely on how to repair or replace the device display.
Connection with Motherboard is Faulty ¶
A loose connection to the motherboard can cause a dark screen and/or lines on the display of the device. If it is determined that the motherboard is the cause of the display issues, simply follow the directions to inspect and repair the connection that originates from the motherboard.
Unresponsive/Sticky Buttons ¶
When buttons simply do not work or buttons stick, pop, or stay pushed in
Buttons are Dirty ¶
Buttons can collect dirt and grime from normal wear and tear. Carefully clean the device with a dry cloth and compressed air. If the buttons still do not work, the device needs to be taken apart and inspected. Now a determination can be made on whether the device is defective or just needs a cleaning.
Buttons are Faulty ¶
When it has been determined that the buttons are faulty, simply replace them. This replacement takes around 10 minutes and replacement parts can be found online. Follow instructions carefully.
Buttons are Cracked ¶
Cracked buttons can be a hazard and will need to be replaced. Follow close instructions as to how you can safely removed and replace cracked buttons.