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Dell Chromebook 13-7310 Troubleshooting

This troubleshooting page will help you diagnose and resolve problems with your Dell Chromebook 13-7310

Camera Does not Work ¶ 

Camera does not work or an error message appears saying “No camera found."

Application Issue ¶ 

Often this problem occurs because the software connected to the camera is faulty. Try opening another application that uses the camera, such as Skype, and if it works then uninstall and reinstall the original application with the issue. Another possibility would be to reset the Chromebook to its factory settings and then recover the data on the Chromebook.

Faulty Camera ¶ 

Try using the camera in several different programs and if that fails then try to reset and recover the Chromebook. If the camera still does not work, the camera can be replaced using this guide.

Computer Runs Excessively Slowly ¶ 

Computer is running slowly or fails to run files. Occasionally, black screen of death errors occur.

SSD is Disconnected ¶ 

Try turning the power on and off again to restart your device. If that doesn’t work, you can replace the SSD using this guide. The first thing that would need to be investigated is the connection from the SSD to ensure that it is still intact. If not, reconnect it by using this guide and see it that fixes the problem. Before deciding if it is a faulty SSD, try running it it in another computer if one is available. If similar problems occur, you may need to replace the SSD. You can do this with the help of our step by step guide.

Viruses have Slowed the Device ¶ 

An abnormally slow computer could be a sign that your SSD card is reaching the end of its lifespan. However, before replacing it, have your drive scanned with antivirus software. In many cases, malware and viruses can slow your computer down to almost a standstill. You may also need to try cleaning out applications from the Chromebook that require a lot of power to run or start up. If it still runs poorly, it may be time to replace the SSD, in which case, reference our guide for help.

Black Screen of Death Errors Result of Faulty Software ¶ 

As with many Chromebook problems, the first step would be to try turning your computer off and on again to restart it. If that doesn’t work, for Windows based operating systems, you may be able to install the Windows base drive and try booting it up with that. It might give you an option to repair Windows in which the software might be able to repair itself. Failing this, you can consult with a software expert, but as with the previous two problems, the solution is likely that the SSD needs replacing.

Keyboard ¶ 

Keys are sticking and/or unresponsive.

Keys are Sticking ¶ 

Sometimes keyboards can simply become bogged down with grime, causing them to work ineffectively. First, shut down your Chromebook and shake loose any debris that may be hiding in the keyboard. If you have a can of compressed air, spray it over the keys to loosen anything potentially stuck between the keys. The keys can safely be wiped down with alcohol, or a special technology friendly wipe if you want to be very careful. Individual keycaps can also be removed with a knife or screwdriver and replaced safely, so long as you do it gently enough to keep the clip points intact.

Keys are not Responding ¶ 

You may need to either clean (see above) or replace the keys, if so, reference our keyboard replacement guide.

Touchpad not Responding ¶ 

Touchpad lags or is simply unresponsive.

If the touchpad is frozen, try performing a hard reset on the Chromebook by holding the power button and then turning it back on. Next, make sure the touchpad is free of dust and debris that could be slowing its response time. If the touchpad is still unresponsive, press the escape key repeatedly. It is also possible that the touchpad might have come disconnected; if this is the case then follow our replacement guide to check for and resolve this issue if so. Finally, if the touchpad is not disconnected and is still not working properly, replace the touchpad with a new one using this guide.

Screen/Touchscreen not Working ¶ 

Screen is unresponsive to commands.

The touchscreen might be responding poorly simply because it needs a good cleaning, which can be done easily by wiping it off with an electronics approved glass cleaner. Another option would be to perform a hard reset of the Chromebook by holding the power button down until off, If the screen appears dark or is not displaying, use an HDMI cord and connect to a desktop monitor. To show the current display on a separate monitor, confirm that the Chromebook is powered on and hold down the CTRL button, along with the MAXIMIZE WINDOW key (F4). If content displays on second screen then the Chromebook screen may need to be replaced. Before taking the final step to a new screen, disassemble the device following this guide and confirm that the ribbon cable is properly seated.

Motherboard Fan ¶ 

Motherboard fan does not run, or runs loudly.

When working properly, the motherboard fan ensures that your device remains cool while it is being used. It might be that the device is simply running too hot from overuse, in which case, the simplest test is to power off the device and let it cool before continuing. Once it cools, follow this guide to disassemble and check proper connection of the fan. If disconnected, reconnect. You can also reseat the cable if it is improperly seated. Make sure to check that the blades are free from debris as well. Should your fan still run loudly or perform poorly, replace with a new fan using this guide.

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