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D-Link HD Wi-Fi Camera Troubleshooting

This is a troubleshooting page for the DCS-936L HD Wi-Fi Camera.

Connection Problems ¶ 

You have trouble connecting your camera to Wi-Fi.

Faulty Adapter ¶ 

This problem occurs when the camera is unable to pick up the WiFi signal. The probable cause for this problem could be a faulty Wi-Fi adapter within the camera.

Weak Signal ¶ 

A weak signal where the device has been mounted can cause connection problems.

The camera has to be set up though a d-link account to work properly. Elsewhere several users had difficulties when trying to connect the camera using the mydlink home app. Download app

Make sure have that WiFi connection is always connected with camera for the camera to connect correctly. The App works for most smart phones with internet capabilities.

You will find the camera’s Wi-Fi name and password on Quick install card “come with camera on the box.

  1. Connect the camera to your Wi-Fi network
  2. Add your camera to a mydlink account
  3. Access your camera from the App

Motion detection malfunction ¶ 

Camera fails to detect movement.

Camera Sensitivity ¶ 

Make sure the sensitivity is in a fitting range. If sensitivity is higher than it is supposed to be this will cause false alert.

Under Setup in the camera interface is where you can manage sensitivity. On the left side, click on Motion Detection, select Enable. Under Sensitivity, enter a percentage. The higher the number the easier the motions will be detected.

Camera too Close to Windows ¶ 

Set the camera up away from windows. Shadow light movement seems to cause false detection. So setting the camera away from windows can help.

Low quality videos: ¶ 

Camera is recording grainy or blurry videos.

Not Enough Memory ¶ 

Use a big memory storage to get more high quality videos.

Not Staying Connected to Wi-Fi ¶ 

Make sure the camera is always connected to the WiFi and the signal is strong.

Too Close to Windows ¶ 

Place the camera indoors and away from the glare of windows or glasses.

LED Lights: ¶ 

This indicator is used to show the availability and strength of the wireless networks. Some users have reported blinking of the indicator while others would like to turn it off.

What the Different Lights Mean ¶ 

The led lights describe the status for the camera : Blinking Orange means ready but not connected to the WiFi. Solid Green means the camera is connected to the WiFi. Blinking Red LED will blink during the reset process. To replace or remove the indicator, use this guide

Check the password status during the connection ¶ 

You may need to put the password in again to connect to Wi-Fi.

Not Recording To MicroSD: ¶ 

You can’t get the camera to record onto SD cards, or any can only get snapshots but not videos.

The most likely cause of being unable to record on a microSD card is that it has not been set up through the camera’s dlink account. This can be done through selecting the settings option for the camera and scrolling to advanced settings in your dlink account.

SD isn't Formatted Correctly ¶ 

Some users have found that it is not formatted correctly and shows there is no space on the SD.

Open an internet browser and type the IP address of your camera into the address bar. When prompted, enter the username and password for the camera (The default username is admin with no password) Click the Setup Tab and then click SD Management on the left side. Click Format SD Card

Faulty Firmware ¶ 

The installed firmware may have uploaded incorrectly, or is out of date. Open a web browser, and enter your cameras IP address. Enter your camera's username and password. Click on Maintenance > Firmware Upgrade. Then click Browse, select the downloaded firmware, and then click the upload button.

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