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Creative Nomad Jukebox Zen Troubleshooting Page
The Creative Nomad Jukebox Zen is an MP3 player, introduced in the early 2000s, with the main selling point being the high storage capacity.
Device will not turn on:
Faulty Power Adapter
Plug in the power adapter into the device and make sure the light is on. If the light on the power adapter is not on, the power adapter is faulty. Purchasing a replacement power adapter should be considered.
Make sure the power adapter is connected to the device and is functioning properly. If the device can turn on only when the power adapter is plugged into the device, regardless of charging time, then the battery for the device is faulty.
Note: There are multiple buttons on this device. Therefore each button will have its own replacement guide.
If buttons are missing there will be spaces on the left and right sides of the device. Replacement buttons should be purchased.
Ensure that the device is powered on and functioning correctly. If a button is pressed while the device is on, but no inputs have occurred on the device, the button on the device is faulty and it's components need to be replaced.
If the buttons are not returning to their typical resting position, the buttons are sticking into the device. This can be caused by debris being between the buttons and the housing. Using a toothpick, attempt to remove this object from the device.
If there is a visible cracked, a replacement screen will have to be purchased.
If there appears to be pixels that are permanently blacked out, these pixels are damaged. A new screen should be purchased and put into the device.