Camera Will Not Turn On ¶ 

"I can't get my camera to turn on at all!"

Hold power button down ¶ 

Before you open up your camera to see if something is broken, first...

Check battery to ensure that the issue is not your power source ¶ 

If the battery is no longer functional, you will need to purchase a new one, which can be found on Amazon.com or your favorite electronics website.

If the power button is loose, stuck, or otherwise unresponsive ¶ 

See our replacement guide to show you how to replace it.

Camera Will Not Turn Off ¶ 

"I hold the power button down, but nothing happens!"

If the power button is loose, stuck, or otherwise unresponsive ¶ 

See our replacement guide to show you how to replace it.

If button seems okay ¶ 

Remove the battery to force shut down.

Camera Intermittently Turns Off ¶ 

"My camera keeps turning itself off!"

Check battery ¶ 

Ensure it is fully charged, and functional. If the battery is no longer functional, you will need to purchase a new one, which can be found on Amazon.com or your favorite electronics website.

Check to see if you have lens error message. ¶ 

If so, your lens is most likely not fully opening or closing due to damage. You will need to replace the lens/zoom unit. See our replacement guide

Lens Cleaning when open/closed ¶ 

"Ugh, the lens is dirty!"

There is dust or debris on the lens ¶ 

First try to use compressed air to blow any particles off of the lens.

There is still debris on the lens ¶ 

Use a soft cloth to gently wipe the lens. "Do not scrub!"

Lens Does Not Retract Fully or Extend Fully ¶ 

"I turn off the camera, but my lens is still open and out!"

"I turn my camera on, but my lens won't open up all the way!"

There is visible dust or debris ¶ 

Follow the cleaning instructions above to try to remove the dust/debris.

There is no visible dust/debris ¶ 

If so, your lens is most likely not fully opening or closing due to damage. You will need to replace the lens/zoom unit. See our replacement guide

Black Speck Appears In Pictures ¶ 

"I keep seeing a black spot on my pictures!"

If a black speck appears on all of your pictures (not just on the LCD screen) ¶ 

There is most likely dust on CCD Image Sensor. You will need to open up your camera to get the dust out, see our replacement guide to get there

If a black speck only appears on the LCD screen ¶ 

Most likely, a pixel is out. You can ignore it, or replace the screen using our replacement guide

One Comment

My flash will not turn on when in "Auto position or other", is it possible that the lamp is burnt? If so, can it be replaced?. I've tried every suggestions mentioned in the guide, without avail. Guy

Guy Ouellette - Reply

View Statistics:

Past 24 Hours: 1

Past 7 Days: 8

Past 30 Days: 50

All Time: 3,490