Student-Contributed Wiki
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Device Won't Turn On
The speaker won't turn on or respond when the power button is pushed.
Dead Battery
If the device isn't charging, try connecting it to a different charging cable or set it on a different charging port. If it still isn't charging, consider replacing the battery or the AUX/USB Port.
Device is in Battery Protection Mode
The Speaker goes into battery protection mode when it has been unplugged and unused for more than three days with a remaining charge of less than 10 percent. In order to turn the speaker on again, connect it to the charging cable or port.
Bluetooth Will Not Pair
Your Bluetooth device will not pair to the speaker.
Speaker isn't in Bluetooth Mode
Make sure your speaker is in Bluetooth mode by pressing the Bluetooth button on the speaker while it is on. When the speaker is ready to pair, the LED next to the Bluetooth button will flash blue, and, if the voice prompts are on, the speaker will say, "ready to pair".
Bluetooth isn't Turned on or Enabled on Your Device
Make sure the Bluetooth for your device is turned on or enabled and try to pair it again.
The Device You are Trying to Connect to the Speaker to may be Out of Range
The speaker's wireless range is 30 feet. Make sure that the device you are trying to connect to the speaker is within that range and try to pair it again.
There is Something in Between Your Device and the Speaker
Make sure there isn't anything between your device and the speaker, like bodies, walls, etc. and try to pair it again.
Multiple Paired Devices
Only one device can be connected to the speaker at a time. If there are two devices paired to the speaker, turn off the Bluetooth on the device you don't want to be connected to the speaker and try to pair the device you do want to be connected to the speaker.
There Have Been Eight Devices Connected to the Speaker
The speaker can only store information about the last eight devices that were paired with it. To select your device, repeatedly press the Bluetooth button on the speaker until you hear the name of your device. If you don't hear your device's name, clear the speaker's device memory. To clear the memory and connect your device, press and hold the Bluetooth button on the speaker until you hear a tone and, if voice prompts are enabled, you will also hear a voice prompt. Then the Bluetooth light will begin flashing blue and you can try to connect your device to the speaker again.
The Speaker's Motherboard May be Faulty
First, factory reset the speaker by pressing and holding the power button while the speaker is on until the speaker asks you to select a language and there is a flashing blue light. Select a language and try to connect your device to the speaker again. If your device still won't connect to the speaker, consider replacing the motherboards as a last resort.
Battery Will Not Keep a Charge
The battery will not charge or the battery does not last as long as advertised.
Battery Does Not Last as Long as it Should
If the battery only lasts a couple hours, instead of the advertised 12 hours, consider replacing the battery.
The AUX/Charging Port may be Faulty
The speaker has two ways to charge the battery. You could set it on a charging port, or connect it to a charging cable. Try connecting the speaker to a different charging cable or port. If it still isn't charging, consider using the AUX/USB Port Replacement Guide.
The Speaker Sounds Distorted
There is poor audio quality from a connected Bluetooth device, there is poor audio quality from a connected AUX device, or there is no sound coming from a connected AUX device.
Bluetooth Device is Out of Range or There is Something Between Your Device and the Speaker
The speaker's range is up to 30 feet. If the Bluetooth device is out of range, try moving it into that range. If your device is in your pocket, or if there is a wall between your device and the speaker, try eliminating those obstructions to improve audio quality.
Speaker is Near Another Bluetooth Device, Microwave Oven, or Wireless Router
Speakers should be moved away from any device that generates electromagnetic interference, which could be another Bluetooth device, a microwave oven, or even a wireless router. The electromagnetic interference from these devices could interfere with the signals from your device and mess up the sound quality.
There Could be Too Many Applications Running on Your Device
Closing non-essential applications may improve audio quality. Reduce the number of applications running on your device, running multiple applications can reduce the amount of internal resources available to transmit audio from your device to the speaker, making the sound quality worse.
The Speaker is not in AUX Mode
Press the AUX button on the speaker and make sure that the AUX indicator is on, there will be a white LED light lit up next to the AUX button.
The AUX Cord isn't Plugged in all the Way
Make sure the 3mm plug is fully inserted into the speaker on one end and fully inserted in your device on the other end.
Your Device may not be on and Playing
Make sure your device is connected to the speaker, turned on, and your desired application is playing.
The Volume may not be Turned up Enough on Your Device
Increase the volume level on your connected device.
The Volume may not be Turned up on the Speaker
Increase the speaker's volume by pressing the volume up button.
The Volume is too High on the Connected Device
Reduce the volume level on your connected device.
The AUX Cable isn't working
Try using a different AUX cable.
The AUX/Charging Port is Faulty
Try using the AUX/USB Port Replacement Guide.
Restore the Speaker to Factory Settings
First, try to turn the speaker off and back on again. If that doesn't work, try resetting the speaker by pressing and holding the power button on the speaker for ten seconds until you see a flashing blue light and the speaker asks you to select a language. Select your language and try pairing your device to the speaker again.
The Side Speaker Membrane is Ruptured
You may notice that air is blowing out of the hole when playing music with strong bass. Try a clear bass tone and you may feel the air through the grille. (It would be much more prominent when the device is disassembled.) Contact your local service shop or look for a replacement speaker identified by the photo on the side speaker replacement manual. The part number may be 357793-0010.
Speaker Firmware is Not Updating
The speaker firmware won't update.
The Browser You are Using may not be Compatible With the Update
Try using a different internet browser to run the update.
The Speaker may Need to be Factory Reset
If speaker firmware is not updating try factory resetting the speaker. This will clear any language that was selected and all the memory of paired devices that it had and it will restore the speaker to factory settings.
- First, turn on the speaker.
- Press and hold the power button for 10 seconds.
- A flashing blue light will appear and the speaker will ask for you to select a language.
Select your language and try using a different internet browser to run the update on your speaker.
Team
USF Tampa, Team S6-G2, Remmell Fall 2017 Member of USF Tampa, Team S6-G2, Remmell Fall 2017
USFT-REMMELL-F17S6G2
4 Members
4 Guides authored
100 Comments
my bose revolve doesnt power off, i keep on pressing the power off but it only says the battery percentage and still on. please help me to fix my issue. thanks
mtaliwaga - Reply
If you reset your bose revolve, it solves the problem!
Joao Lopes -
My bose is having the same problem, my revolve doesn’t turn off when i press the button.
Please help me!!
Joao Lopes - Reply
I downloaded bose app and it downloaded an update. On installing app said that something went wrong and thats it, my bose doesnt work now, doesnt react to anything i press. I can see it on bluetooth devices but cant pair. Seems that bose is on, but it doesnt react at all. An update broke my speaker. What should i do now? :/
Andrej - Reply
On pairing it says that device doesnt allow to pair with it. Ill try to wait till battery dies and charge again, maybe something will change. Stupid bose app killed my device :/
Andrej -
Nothing working. After i connect device to a charger it remains silent. It is discoverable on bluetooth, but doesnt allow to pair. Dont be stupid as me, never install any update. 250 euro in to a trash.
Andrej -
Same sh*t happends to me i tried everything, nothing works, now i have my 250 dlls in a pretty box in ny closet
ilp06 -
Same happend to me, i ve downloaded the app amd it sayed that my device needed an update of firmware, and now it is completely dead :( i ve tried every method that it apeared on google.
On trying to update with the pc, it goes up to 76% and after that i get prompt with the message that something went wrong with your device. try reconnect
[Up-rO]10PLM -
volume control will not work
hartnellgary - Reply
Bose has ignored me on this problem. I can get Speakers to work on my laptop and iPhone, but not on Samsung TV.
fsport001 -
volume control on the speaker will not work
hartnellgary - Reply
Hi,
my soundlink revolve doesn’t have any noise coming from it when a device is connected and says its playing. It also doesn’t have the little speaker voice anymore either, even after a hard reset it’s just silent. Can anyone help?
peggy.kind - Reply
I have the same problem!
R E U -
Sorry, but no one will help u here. Representative office in my country and even in germany said me to f off, they cant do anything because speaker is american. No f***ing one can reinstall that stupid program into this stupid speaker. Bose holds us for a trash. Sorry again. FU bose, fcking trash company!
Andrej - Reply
My Bose revolve speaker won’t turn on, what should I do?
Emilie Berganza - Reply
I already tried charging it and it says it’s charging but when I unplug it it doesn’t turn on
Emilie Berganza -
Hi. My bose soundlink revolve. Wont switch on. Even while plugged in.
While plugged in battery light flashes. But can't get a response from any of the buttons. Unit is just over 12 months old, typically.
Can you help?
Richard Andrew smith - Reply
playing any radio station om my Ipad through WIFI goes flawless. When I then try to stream it via bluetooth to my Bose the sound interupts for a second or so, every minute. When I switch back to the Ipad, all is perfect again (apart from the lousy sound quality!)
jaap smiemans - Reply
My Bose revolve keeps turning off. It says battery 100% then shuts off after half a song and goes orange on the power.
Lev Djan - Reply
I have the same problem right now what did you do to fix that problem?? thankyou
markyaneza -
My Bose Revolve didn’t charge. When I connected it to power the charge sound plays and the yellow charge lad glows but no charge after a few hours and Revolve didn’t switch on at all, after performing soft resets and after connecting to power and pressing the power button it said battery low that’s it.
I started google the problem and find no exact solution.
Then I connected the Revolve to my laptop using mini-USB and downloaded software updater from Bose website. The Revolve appeared in Updater app and suggested the software update, after the update the Revolve went back to life.
I hope it will help to a lot of users bring back to life their Revolve. It’s strange to me that BOSE didn’t clearly advise this solution on their website.
Worlddreamer - Reply
Hi
how can I change the Language in Bose Soundlink Revolve
alfityani_wajdi1977 - Reply
How can I change the language in Bose Soundlink Revolve
alfityani_wajdi1977 - Reply
Bluetooth is flashing white and will not connect to a device. Tried factory reset by holding down power button but this does nothing
harry fisher - Reply
NO ANSWER CAN HELP WITH MY PROBLEM!!! ONE MONTH TRYING TO CONNECT BOSE REVOLVE SOUNDLINK I RECEIVED AS A PRESENT!!!! BUT IT DOESN’T WORK AND I CAN’T REACH ANY HELP, ANY CALL CENTER!!! BOSE seams to be decadent now!!! What a disaster!!!
Marcia Gallagher - Reply
why you guys don’t answer the phone and e-mails?????
Marcia Gallagher - Reply
i do everything it’s said to do… but no reaction from anything!!! the same as you don’t react to my questions…
Marcia Gallagher - Reply
Power still shows on even after disconnecting the power cable. Bluetooth and aux lights are turned on too. Device isn't responding. Please assist.
Ankit Goyal - Reply
I have a bose micro paired to a Lenovo Yoga x1 Laptop. The Volume control buttons on the Bose are very intermittent and only work occasionally.
Have updated Firmware on Bose and Blue Tooth Drivers on Laptop - Any other suggestions?
Steve Butler - Reply
My Bose Reinstalled sound link will not tell me what the battery percentage is and the battery is in yellow and will not shut off
lindazonker727 - Reply
Hi, my speaker is fully charged but won’t respond to any boton being pressed. Only turns on when i connect it to power but still will not respond to any botton being pressed…
jangabrielgarcia@yahoo.com - Reply
my BOSE revolve connects to my bluetooth on my laptop only for a sec and then disconnects. Blue light flashes, I tried resetting, turning on and off and changed computers.
Maria A. Kambouri - Reply
Despite my unit being returned to the repair centre in Belgium TWICE Bose has been unable to resolve the problem of the on-unit volume controls not working. The volume can only be adjusted within a very limited range from the host device which is very inconvenient if it is in another room.
There is evidently a software fault preventing these controls from working correctly but BOSE just can’t seem to grasp this and take the appropriate corrective action. Most disappointing. Has forced me to buy another manufacturers device (two off) to fulfil the use for which I originally bought the white elephant Revolve +.
Julian Albericci - Reply
Bose soundlink revolve won't pair with my Samsung tablet.
eastoc - Reply
My Bose is always blink red and he not on what is the problm??
dhods_pelayo - Reply
my bose revolve sound link speaker showing 90% charge but still have to plug in for usage and while using sound coming without proper clarity
Biju - Reply
My revolve names my devices the same thing. always my iphone making it hard to switch devices. will a hard resett fix this?
ramijj - Reply
My boss don't turn on it is dead what can I do when I put it to charge 3 light came on for 2 second and them goes off what can I do
luismendez1668 - Reply
Off late , the volume of my Bose revolve plus doesn’t remain consistent while it shifts from one track to another in the same playlist. it goes down on its own at some random songs, once you pause it and restart the song, the volume and loudness is restored.
Secondly, it stops playing the selected song even when the blue tooth and internet connectivity is working well.
Sunil verma - Reply
Power light or power on button light is red and flashing faster then the normal yellow charge light, unit will not turn on, it’s been on charger for 2 days and is still flashing red, other chargers and cradles do the same thing. Bad Battery????
Jeff mullins - Reply
Beeping with 4 quick notes when charging
low/high/high/low (quick repeating tones)
what is this repeti g tone telling me?
carlfair - Reply
Ok I am not sure if this is just my Revolver+ but initially after the reset, it works perfectly. Then after some time, the volume performance is getting softer on every use until I need to reset it again. I had this 3 times already since Sunday. it really annoys me to the point that it is still faint even the volume is already 100%. This changes as soon as I reset the speaker (pressing and holding the multifunction button). Any hints out there please?
Abelardo Bea - Reply
I love the speaker but having issues with streaming. If, for example, I’m on youtube the video will stream for periods of time. Turn the speaker off and the video will play fine. Is it possible my speaker is taking to much internet to work? My internet is good and I have never had any issues with other bluetooth speakers.
Shaun McCormick - Reply
My soundlink revolve+ suddenly stopped. Tried plugging it to AC to charge but the power button only keeps blinking in red. It doesnt powwr on when I push it. Pls help
groslin2011 - Reply
My Bose speaker has a red flashing light only when connected to the power source, and I can not hear anything
Glenys Hitchen - Reply
the speaker keep on saying ‘call ended’
Martin Silva - Reply
My bose revolve is completely dead. Cant switch on, cant update firmware because its undetectable on pc. Tried all cables and docks. Only sign of life is amber light blinks once when speaker is set on charging cradle. Can someone help?
Ajkipo - Reply
My bose revolve sound link does not turn on. It shows its charging but when holding the power button on for more than 10 seconds no blue light comes on to reset. Please help !!
Jessica muriel - Reply
The battery is flashing red on my speaker. I can’t reset it and it does not respond to anything I do.
alice-gardner2010 - Reply
Same it’s &&^&@@ I think
Ron Clock -
My bose soundlink revolve is experiencing a severe distortion in sound, the volume adjusts itself up and down sometimes and there is static whenever the bass plays. Can someone help
ninapoopoo - Reply
Revolve will flash red when charging.
And will not turn on, or respond to bluetooth.
Thanks for any input,
Chris C.
chris ciechowski - Reply
Revolve will flash red when plugged in to charge.
Will not turn on, or match up with Bluetooth.
Any input would be appreciated.
Thanks, Chris C.
chris ciechowski - Reply
Hi. My bose soundlink revolve. Wont switch on. Even while plugged in.
While plugged in battery light flashes. But can't get a response from any of the buttons. Unit is just over 12 months old, typically.
Can you help?
Jacqueline H. Thompson - Reply
My bose revolve sound link does not turn on. It shows its charging but when holding the power button on for more than 10 seconds no blue light comes on to reset. Please help !!
Jacqueline H. Thompson - Reply
Cannot get bose speakers to connect with computer. very difficult to show up, once they show up, music does not play. Unbelievable
Wolfgang Kovacek - Reply
Thank you for making this page, also, the reset helped, the speaker started having static after an update through the Bose app. I thought the speak died after a long 3 years. Nope, just needed a reset <3
Paul Stockwell - Reply
I love everything about my Bose Revolve speakers except that it insists on announcing its connection status at maddeningly frequent intervals. Is there any way to tell it to shut up?
got1bigdog - Reply
Mon Bose se paire avec mon téléphone mais subitement aucun son en sort. Il fonctionnait bien hier … je ne comprend pas. Je l'ai reseter j'ai effacé sa mémoire j'ai vérifié que j'avais pas de update sur mon téléphone. Il “ parle" me dit que je suis connecté mais ne fonctionne pas pour écouter de la musique ni sur mon téléphone ni sur celui a mon chum …. Il fonctionnait hier sur les deux appareils
Ariane Dufour - Reply
My Revolve Plus has randomly scratching horrible sounds. Even being near the source, or having updated it. It used to do that when loading youtube page on laptop, now it does it on every kind of source ( iPhone 11 or Macbook Pro) I never had these issues with my previous Soundlink.
sebastien.gesell - Reply
The bose speaker says my phone has connected (and it says connected on my phone), but the bluetooth light keeps flashing white and I can’t play music from it. Nothing changes no matter how many resets or bluetooth cache list clears. How many turn on and offs of my phone or speaker?
Patrick McGrath - Reply
Awrsome reference! Love this guide.
mamadinama - Reply
I have connected Boss revolve plus 2 to my Tab and mobile. But when I guess it on zoom app it doesn't work. Is there any solution???
salman shah - Reply
When plugged in the charging indicator is there but when I try turning it on nothing happens. It’s charged for a day now.
Rayhan Mohamed - Reply
After 30 minutes my Bose speaker turned itself off … just bought it
Audrey Dainty - Reply
My speaker will not stay on. Help! It's only 8 months old
Patricia Feeney - Reply
Low sound only Samsung tv. No recommendation fix it.
fsport001 - Reply
Does anybody has a fix for low volume problem on Samsung tv?
fsport001 - Reply
I contacted Samsung. It said that it is a Bose problem.
fsport001 - Reply
My battery, Bluetooth and multifunction buttons are flashing, was charging my Revolve and came back a few hours later to this. Tried resetting, holding the multifunction button down for 10 seconds with no changes to the device. Has my battery died?
Sean Breen - Reply
I have soundlink resolve. When I plug it in I get a flashing red light. When I unplug it. It won't turn on at all. I have tried bothe ways to charge. Nothing is working
James Stratton - Reply
Have you tried the but.bose website? This This will update the firmware and may resolve your issue if you still have the flashing red light. I restored life to mine before doing this.
Thomas Booth -
My issue is my speaker stopped charging, even though it made the charging sound when connected to a cable or dock. It needed a firmware update which may have resolved the issue, however the charge was too low to do the update through the app. I tried to use the bose.btu website to update. By this point the speaker was completely dead and doesn't respond to any inputs or being plugged in the power or computer. Is there any way to bring it back from the dead? I managed to restore it before with a firmware update, but it's too dead to facilitate this now.
Thomas Booth - Reply
My Bose Revolve says its 100% charged, but it will not turn on. Attached it to Bose Updates and it says its up-to-date. Please help. What is the problem?
pulmodoc61 - Reply
If the USB port is faulty can I charge the speaker with a charging cradle?
Cheryl - Reply
Yes, that should work as it charges with different connectors underneath the speaker.
Thomas Booth -
My bose revolve will not reset. I hold power button for ten secs (longer on a few other attempts) and it still does not do anything
Derik Williams - Reply
My bose soundlink non stop beeping in every 7 seconds, what shoud I do?
M_Castro, Mark Justin - Reply
My bose soundlink revolve is experiencing a severe distortion in sound, the volume adjusts itself up and down sometimes and there is static whenever the bass plays
Mark - Reply
My bose soundlink revolve is experiencing a severe distortion in sound, the volume adjusts itself up and down sometimes and there is static whenever the bass plays do I have to return this?
Mark - Reply
my soundlink revolve plays music for few second after that it froze yellow light starts to glow and nothing happens after that
Aniket Sharma - Reply
I cannot hear my text notifications while playing music.
Any suggestions?
TIA
Janet Bogacz - Reply
Power button blinking red. Top of the ring is red and the bottom of ring is red. It just stay on. I can't reset it. Help me out.
ED Schoenradt - Reply
My speaker isn’t turning on unless connected to a charger, where can I go to get it repaired?
Luke.harding1805@yahoo.co.uk - Reply
i have problem with my Bose SoundLink Revolve+ (Series II) speakers its stuck in update mode and i can't update it because my country IRAQ don't supported by BOSE
mustafa saleh - Reply
Hello everyone.
Question regarding SOUNDLINK REVOLVE + II
I´m trying to connect and external device iPod (has no Bluetooth) using the aux port and is not working. I have tried it before and has worked. I'm trying to do it again and is not working. Can anyone please advice on how to solve the issue. Thank you and Happy Holidays.
Juan Carlos Joves - Reply
My Bose Revolve often turns itself on and starts speaking to me about being connected etc. How do I resolve this? If it is a case of simply resetting the speaker, how do I do this? Please help!
Hugh Nettelfield - Reply
My battery light is flashing red constantly even if it’s been on charge for ages I’ve tried different cords nothing is working it won’t turn on
Ron Clock - Reply
Mine is also doing the same thing. Flashing red light and it won’t turn on. Frustrated. Please help
Roland-Realtor -
Dear Sir / Madam
I am so disappointed, I installed the Bose app on my phone, and it updated my blue tooth speaker.
Bose SoundLink Color II
Now the Auto turn on & Connect DOESNT WORK!!
I'm so disappointed I done this update, and the app isn't really needed for anything unless, besides removing useless features like AUTO TURN ON when in range...
If there any EASY way to go back to how it was and working before? I was a very useful feature, now I feel the wireless blue tooth speaker is useless to me.
I have attached a screen shot, before uninstalling the app.
Extremely disappointed in this update and the product, I hope technical support has a fix for this issue.
Many thanks
C U - Reply
Soundlink Revolve plugged in with a solid red light
John Crovo - Reply
My Bose Soundlink Revolve + ll has no sound. Not even the voice prompt is working.
Robert Riley - Reply
my bose speaker wont turn on
kevin Bedard - Reply
What garbage this brand new speaker is. it will not connect to my iphone after using the aux sound cable. i tried to connect it and phone said it could not connect, to choose 'forget this device'" and then reselect it. but now it doesnt show up on the list of devices. in order to connect i have to turn blue tooth off and back on. cant a brand new high end product be relied on to work without inflicting idiotic ordeals on users? and thanks, bose, and thanks, trouble shooter, for not addressing this idiotic problem so i have to yet again experience tech rage.
Donna Munro - Reply
Wow, Bose has a lot to answer for. i guess i should have looked at a trouble-shooting site before i bought. They're doing great propaganda on having a good product.
Donna Munro - Reply
Hi there
My bose revolver soundlink is not playing songs from my phone though power is on and says it's connected.
R Thota - Reply
A red light keeps flashing from the moment it's switched on
Scevola - Reply
Not charging but cable will charge other things so know not cable?? any other suggestions please.
Bose - Reply
hi my bose keep flashing blue and if i press the plus and minus button for some seconds it turn white but only for some seconds then after turns blue flashing again p;lease help
JERRY CHEN - Reply
My Bose Revolve speaker base sound is disturbing not clear like before i tried to factory reset still the same isssue
Benedito William Dias - Reply