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Bose SoundTouch Portable Troubleshooting

Released in 2013. Model #412540.

Cannot connect to network ¶ 

System and app need reboot ¶ 

Close the SoundTouch controller app, disconnect all cables, and restart the SoundTouch and app.

App is not downloaded ¶ 

Verify the SoundTouch controller app is downloaded on your computer or mobile device. Go to http://www.Bose.com/soundtouch_app to download the computer app. For your mobile device, you may download the app from that device's app store.

Not connected to WiFi ¶ 

Ensure the SoundTouch is connected to the same WiFi network as your computer or mobile device. Verify the WiFi path is clear by stopping other audio or video streaming apps.

Radio play is inconsistent or doesn’t play at all ¶ 

System and app need reboot ¶ 

Restart all devices and applications. Press and hold the AUX button for 15 seconds to do a system restart.

Not connected to WiFi ¶ 

Ensure the SoundTouch is connected to the same WiFi network as your computer or mobile device.

Outside interference ¶ 

Move the system away from other devices (microwaves, wireless devices. etc.) that may interfere with the signal.

Cannot hear an Airplay stream ¶ 

Not connected to WiFi ¶ 

Connect the SoundTouch and AirPlay device to the same WiFi network, then select the SoundTouch in the system’s AirPlay menu.

AirPlay is not on ¶ 

Verify that AirPlay is on; turn up the volume on the SoundTouch to check.

Outside interference ¶ 

Move AirPlay device away from possible interference (such as microwaves, cordless phones, and other wireless devices) and closer to the wireless router or access point. (Proximity of the AirPlay device to the SoundTouch is not important, but, the proximity of the Airplay device and the wireless router or access point is.)

Mobile device/computer and router need reboot ¶ 

If the previous steps do not work, restart your mobile device, or computer, and router.

System does not turn on when operating on battery power ¶ 

Battery is in Protection Mode ¶ 

Check to see if the battery is in Protection Mode; if it is, then turn off Protection Mode.

Battery is not charged ¶ 

Check to see if the batter is not charged. If it is not, connect the SoundTouch to a power source to charge the battery (audio cannot play unless the battery is charged to at least 10 percent).

Defective battery ¶ 

If the system still does not power on, contact Bose customer support.

Battery too hot or cold message appears on the display screen ¶ 

SoundTouch is too hot or too cold ¶ 

Move the SoundTouch to a place with a cooler or warmer temperature and wait for the battery to cool down or warm up.

One Comment

hi, i ve just updated my bose soundtouch portable on my mobile apps, but after that its doesnot play now?and its not loading aswell. there is a rectangle bar on the screen but doesnt loading/?any heplwill be appreciated,

regards,

cy

Cyril Albania - Reply

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