Blackberry Storm 9530 Troubleshooting

Blackberry Storm 9530 will not turn on ¶ 

No matter what you do, you can't get your Blackberry Storm to turn on.

Drained Battery ¶ 

If your phone will not turn on, your battery may be very low on charge. Try plugging your phone into the charger, wait 5 to 10 minutes, and try turning on the phone. If that does not work, wait until the phone is fully charged, then try again. Make sure the power outlet you are using is working well.

Dead Battery ¶ 

If the phone is still unresponsive after attempting to charge it, the battery may be completely dead and unable to hold a charge. In this case you will need to replace the battery. Follow the Blackberry Storm 9530 Battery Replacement guide.

Battery connection/no battery ¶ 

The battery may not be connected to the phone correctly. Open the back case, make sure there is a battery there, remove it, and put it back in. Make sure the battery is put back in correctly and then try turning the phone on again. For help with this procedure, follow the Blackberry Storm 9530 Battery Replacement guide.

Logic/Motherboard ¶ 

If replacing the battery still does not work, there is possibly something wrong with the motherboard. To remove the motherboard, follow the Blackberry Storm 9530 Logic/Motherboard Replacement guide. This is not something that you will be able to fix. You will need to visit your nearest store or replace the phone.

Blackberry's Buttons are Broken ¶ 

After pounding your phone's buttons, you realize they just aren't working.

Phone is Off ¶ 

If your phone is off, the buttons will not work. So first make sure that your phone is on. If it is off, hold down the power button for 5 seconds. After it turns on, check to see if the buttons are now working. If it's still not working, continue down the troubleshooting guide.

Sticky Buttons ¶ 

Often times, buttons become less responsive or sticky due to a variety of reasons and that in turn will cause the buttons to not work. In that case the buttons should be replaced. The causes can include:

Dirty Buttons ¶ 

When buttons get dirty, you may need to clean or replace them in order for them to be functioning, see the Blackberry Storm 9530 Front Buttons Replacement guide, the Blackberry Storm 9530 Lock and Mute Buttons Replacement guide, or the Blackberry Storm 9530 Volume Control and Convenience Key Buttons Replacement guide for replacement depending on which buttons are not working.

Overuse of Buttons ¶ 

If a button is continuously being pushed, it may be less responsive than when it was brand new. You can continue to the repair guide and replace the button using the Blackberry Storm 9530 Front Buttons Replacement guide, the Blackberry Storm 9530 Lock and Mute Buttons Replacement guide, or the Blackberry Storm 9530 Volume Control and Convenience Key Buttons Replacement guide for replacement depending on which buttons are not working.

Buttons staying in the up or down position ¶ 

If the button seems to be stuck in either position, first try wiggling the button back and forth with your finger to try and get it out from being stuck. If that does not work and the button is unresponsive, you can replace the button using the Blackberry Storm 9530 Front Buttons Replacement guide, the Blackberry Storm 9530 Lock and Mute Buttons Replacement guide, or the Blackberry Storm 9530 Volume Control and Convenience Key Buttons Replacement guide for replacement depending on which buttons are not working.

Malfunctioning Button ¶ 

Another reason why your button isn't working could just be that the button is broken. In which case, you will need to replace it using the Blackberry Storm 9530 Front Buttons Replacement guide, the Blackberry Storm 9530 Lock and Mute Buttons Replacement guide, or the Blackberry Storm 9530 Volume Control and Convenience Key Buttons Replacement guide for replacement depending on which buttons are not working.

Blackberry Storm 9530 will not charge ¶ 

You have plugged your charger into your phone however your phone is still unable to charge.

Wrong Charger ¶ 

Sometimes you may be attempting to use the wrong battery charger. In order to properly charge your phone ensure you have the correct charger by inspecting and confirming that the plug on the charger and the port on the phone indeed match up. In case you do have the right charger and your device still is unable to recharge continue reading.

Battery/Charger Connection ¶ 

The battery of your device may not be situated in the phone properly, try taking the battery out and putting it back in, refer to the Blackberry Storm 9530 Battery Replacement guide to do this. The charger may not be fully plugged into the phone and/or awkwardly plugged in, attempt to reconnect the charger to your device.

Broken Charger ¶ 

If you are having difficulty plugging in your charger or the charger seems unresponsive on devices that share similar or the same charger, your charger may be broken. In the case that your charger is broken, refer to your carrier or to Blackberry for a replacement.

Dead Battery ¶ 

The battery on your phone may be completely dead and unable to hold a charge anymore. In this case you will need to obtain a new battery from your carrier or the Blackberry manufacturer. To replace your battery follow the Blackberry Storm 9530 Battery Replacement guide for details.

Bad Logic/Motherboard ¶ 

Sometimes both the battery and charger are fine. In this case, the phones logic board may be faulty. The logic board may need to be replaced in this case; to do that refers to the Blackberry Storm 9530 Logic/Motherboard Replacement guide.

Bad Outlet ¶ 

The outlet your charger is plugged into maybe be bad. This means that there may be nothing wrong with your phone. Plug your charger and device into another outlet to see if the problem persists. Some outlets may have switches associated with them; be sure to turn them on before use.

Touch Screen is Unresponsive ¶ 

If your touch screen is on and frozen then this section is for you!

Restart your Blackberry Storm ¶ 

The first thing that you should do is restart your phone. In order to do this, remove the battery see the Blackberry Storm 9530 Battery Replacement guide, wait a few seconds and then put it back in.

Faulty Touch Screen ¶ 

If you can control the phone by using the buttons and your touchscreen does not respond to your touches, swipes, and presses, then your touchscreen may be broken. Check to see if the touch screen button located behind the screen is broken using the Blackberry Storm 9530 Screen Button Replacement guide. This is especially true if your screen is cracked or shattered. See the Blackberry Storm 9530 LCD/Touchscreen Replacement guide if this is the case.

Internal/Motherboard Issues ¶ 

In a worst case scenario, your phone may have complicated issues internally or with the logic/motherboard. This is most likely a problem that will take technical assistance and is hard to solve individually. See the Blackberry Storm 9530 Logic/Motherboard Replacement guide for further instructions.

Your Blackberry has a defective camera ¶ 

Is your camera not taking any pictures or producing pictures that are lower quality? Read on to find out how to fix it.

Camera Application ¶ 

If the camera application itself is not opening, the cause of the problem may lie within the logic/motherboard. You can replace the logic/motherboard using the Blackberry Storm 9530 Logic/Motherboard Replacement guide.

Camera Settings ¶ 

It is possible that the camera settings have been changed. If so, you can change the settings by going to the home screen and pressing the menu button, camera, the menu button again, and choosing options. Here you can change the settings as desired or change them back to normal.

Scratched Lens ¶ 

When the lens is scratched, the pictures may come out blurry or unclear. In this case, your phone might need to be taken into the store for a repair.

Distorted Images ¶ 

Is your camera producing distorted images? Your camera could be broken and may need to be brought into a store for a repair.

Screen is Black ¶ 

Your phone is turned on, however the screen is not lighting up or displaying anything.

Phone May Be Off ¶ 

For starters, make sure that your phone is turned on. In order to do this, hold the power button on the top of your phone. If nothing happens, keep reading.

Battery May Be Dead ¶ 

If your touchscreen is unresponsive, and pressing the power button doesn't turn on the phone, then you may have a problem with your battery. First, however, make sure that your phone is charged, then plug in your power cord to the charging port and watch for a response. If still nothing happens then you may need to replace your battery. If this is the case, then refer to the Blackberry Storm 9530 Battery Replacement guide to replace your battery.

Water Damage ¶ 

If your screen is black then you may have water damage. In order to check for this, you will need to remove your battery. Refer to the Blackberry Storm 9530 Battery Replacement guide on how to to do this. Look on the edges for a white sticker with a red line through it. If you find this sticker then your phone does not have water damage. However, if you find a light pink sticker this means that your phone has been exposed to a harmful amount of moisture. See the Section labeled “Water Damage” for more information on what to do if you think your phone has water damage.

Broken Screen ¶ 

If all else fails, your screen may be broken and in need of replacement. To replace your screen refer to the Blackberry Storm 9530 LCD/Touchscreen Replacement guide for details.

Not Hearing Sound Through Your Headphone Jack ¶ 

Trying to listen to your favorite song only to find silence? Continue reading to troubleshoot the root of the problem.

Volume ¶ 

Your phone may be at the lowest volume. Try turning up the volume a few notches and check if you can now hear sound. If not, read on.

Mute ¶ 

Another issue could be that your Blackberry is on mute. Take your phone off mute and test the sound once more. Continue reading if you still can not hear anything.

Broken Headphones ¶ 

It could be the headphones you're trying to use. Try using different headphones to see if that's the cause of the problem. If you still hear nothing, continue reading.

Broken Headphone Jack ¶ 

If after adjusting the volume, and testing out other headphones, you still cannot hear anything through the headphone jack, it could be broken. In which case, you may need to bring your phone in to a store for a repair.

Blackberry Storm 9530 SIM & Memory Card Problems ¶ 

Your Storm is unable to obtain data services or read or write data to the memory.

Missing SIM Card ¶ 

To locate and check if the memory card is missing by following the Blackberry Storm 9530 SIM Card Replacement guide. If it is missing, make sure to carefully replace it.

Card Inserted Incorrectly ¶ 

Locate the SIM card in your phone, carefully remove it and put it back in making sure that it is right side up, referring to the Blackberry Storm 9530 SIM Card Replacement guide as necessary. If this is still not working, try restarting your device.

Data Overload ¶ 

Go to the settings menu on your device to check if the memory card has too much data on it. To fix this you may need to delete photos, videos, message history, etc. to create more memory space.

Memory Card is Broken ¶ 

To check if the memory card is broken, try putting a working memory card in. Take it to your local phone provider store for details. If the chip is broken then the easy fix is to buy a new one; however, if the chip reader is broken then the phone needs to be taken to the store for further assistance.

Water Damage ¶ 

Your phone has been overexposed to water in the recent future. This may be causing improper functionality of your device.

Your phones audio may be broken due to water damage. To check for water damage, look at the white strip on the inside of the phone either on the battery or in the battery compartment. If the strip is still white then there has been no water damage to your phone. To remove the battery to check the water damage strip refer to the Blackberry Storm 9530 Battery Replacement guide for details.

A common fix that is widely practiced among phone users is to soak your phone in 99% Isopropyl alcohol for about two hours. When doing so be sure to keep the phone and alcohol in a closed container to prevent evaporation of the alcohol. Once you have done that, put your phone in a bag of uncooked rice for a few hours. The rice will absorb all the moisture and hopefully dry out your phone. This preferably should be done to your phone before attempting to power your phone on after being exposed to water. If your phone is not fixed then your phone should be taken to a local store for evaluation.

No Audio or Distorted Audio Output Through Speakers ¶ 

The device is on; however the audio is not properly functioning resulting in any sound coming through the speaker.

Volume ¶ 

The volume of your device may be too low to hear or muted. Using the two volume buttons located on the right hand of the device, press the buttons as necessary to obtain the desired volume.

Mute ¶ 

Your phone may already have your preferred volume level set but the device is muted. Using either the settings on your phones interface or the volume buttons on the right hand side of your device, turn off the mute setting and adjust the volume as necessary.

Bad Cellular Connection ¶ 

In some cases the cellular connection between you and the party you are trying to reach may be bad either due to problems with your party’s phone or the region you are receiving cellular service in. Try calling another party to see if your audio is working properly. If your phone is working properly then the device of the original party you were trying to reach is not working properly. Try changing location to help with phone reception as this may improve audio.

Water Damage ¶ 

Your phones audio may be broken due to water damage. To check for water damage, look at the white strip on the inside of the phone either on the battery or in the battery compartment. If the strip is still white then there has been no water damage to your phone. To remove the battery to check the water damage strip refer to the Blackberry Storm 9530 Battery Replacement guide for details.

Broken Speaker ¶ 

Your devices speaker is not working properly or at all. Attempt a phone reboot and if that does not work refer to the following troubleshooting items listed below. Your phone speaker may need to be replaced. This can be done by following the Blackberry Storm 9530 Back Speaker Replacement guide or the Blackberry Storm 9530 Ear Speaker Replacement guide depending on which speaker you are having issues with.

Antenna ¶ 

The antenna of your phone may not be working properly. This can result in poor phone reception with other parties. First try relocating to an area that has better reception. If your device still is unable to make a quality connection or any connection at all your antenna may need to be replaced. Refer to your carrier or the Blackberry manufacturer for information about antenna replacement.

Microphone Operating Improperly ¶ 

You may not be receiving proper audio because the party you are trying to connect with may be unable to hear you. By being unable to hear you, the party that you are trying to connect to may not be responding. Be sure to clearly speak into your phone microphone when talking with other parties. If the party you are trying to reach is still unable to hear you, the microphone may be damaged or broken. To replace your phones microphone you will either need to take your phone to your nearby cellular provider's store or call your manufacturer for details.

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