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Your cloth filter that leads into your dust bowl will collect debris and may cause resistance in suction power.

Your dust bin responsible for holding debris is full or clogged. To clean the bowl press the buttons in, on either side of the nozzle and pull the nozzle off. You can now empty the dust from the bowl.

If you noticed reduced suction at the vacuum's nozzle and your filter is clean, this may be due to the suction seal located inside the nozzle could need replacing. Please see our guide on how to replace the suction seal.

Your battery has trouble holding a charge for long periods of time.

A clogged filter can put more strain on the DC motor, causing it draw a larger amount of energy. This will greatly reduce the run time.

Refuse left in the dust bin can produce odor causing bacteria, it is important to replace the filter every 6-9 months. Please see our guide on how to replace the filter unit.

**In order to ensure your filter is kept clean, it is recommended that every 6-9 months you replace the cloth filter. To clean the bowl press the buttons in, on either side of the nozzle and pull the nozzle off. You can now empty the dust from the bowl. To clean more thoroughly, you can detach the bowl via the bowl release button and remove the cloth filter. Twist the plastic filter that surrounds the cloth filter in a clockwise motion. The cloth filter can now be washed in soap and water, and dried before putting back into vacuum.

Your vacuum shows no sign of powering on.

Sand and dust may become lodged in the gap between the power button and the barrel it is logged in. Simply clean this debris with a compressed air canister (commonly used to clean electronics such as keyboards). Please see our guide on how to replace the power switch assembly.

The battery might be dead if your vacuum is not powering up. After charging the battery for half an hour try turning on the vacuum again.

The battery charger connects to the vacuum with a simple barrel jack. One downfall of this design is any build up on the contacts can prevent a successful charging cycle. To prevent this keep the charging port free of dust and other obstructions.

At this point it is best to replace the battery of the vacuum. You can order a battery from the Black and Decker official website. Please see our guide on how to replace the battery pack.

***If none of these suggestions present a solution to your problem, consult the device’s user manual for a more detailed list of possible issues. However if this still does not fix the problems you are experiencing contact the device manufacturer for more advice before attempting any self repairs.**

22 Comments

After about a week, the LED indicator on my new unit stopped working. The unit charges fine since it always has lots of suction power when I use it. The LED just does not work. any suggestions on how to fix this problem

Dale Pfau - Reply

this unit will not snap into position

lacieight - Reply

the unit cannot be snaped together

lacieight - Reply

The pet brush attachment head does not rotate when attached correctly to powered unit

Cheryl Stinson - Reply

Extension arm goes back in when used - doesn’t lock in place. I’m referring to the extra neck with the brush attached. Unable to use because it keeps retreating. Thanks

Teresa Massingale - Reply

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