Phone will not turn on ¶ 

BlackBerry phone will not power on.

Battery is drained ¶ 

If the battery is low, the phone may automatically shut down. Plug the Blackberry into the wall or computer and allow it to charge for at least 20 minutes before trying again.

Battery is dead ¶ 

If BlackBerry was charged for at least 20 minutes and is still not on, then the battery may need to be replaced. If the BlackBerry was charged for at least 20 minutes and is on but does not respond, then the battery may need to be charged longer.

Charge the battery for another 30 minutes, and if the phone does not respond, you may need to install a new battery.

Motherboard is broken ¶ 

If the phone will not turn on, and your battery and screen seem to be working, the motherboard may need to install a new motherboard.

Keyboard does not Respond ¶ 

Keyboard does not respond when texting, emailing, etc.

Phone is not turned on ¶ 

If the keyboard does not respond and the lights around the keys are off, then your phone may be off. If the phone is on but the lights are off, then you may need to install a new keyboard.

Phone does not respond to Keyboard commands ¶ 

If you type on the keyboard and the phone does not respond, remove the battery, wait for 30 seconds, reinstall the battery, and restart the phone. If the problem persists, wipe the keyboard.

Keyboard is dirty ¶ 

If the lights and phone are both on, but the keyboard is unresponsive or slow, reinstall the battery. If the problem persists, the sensor behind the keyboard may need to be cleaned or replaced.

Trackball does not Respond ¶ 

Trackball does not respond when pressed or used to scroll.

Phone is not turned on ¶ 

If the trackball does not respond and the lights around the keys are off, then your phone may not be on. If the phone is on but the lights are off, then your trackball may need to install a new trackball.

Phone does not respond to Trackball movement ¶ 

If you press on or scroll with the trackball and the phone does not respond, remove the battery, wait for 30 seconds, reinstall the battery, and restart the phone. If the problem persists, scroll the trackball many times in random directions to remove dust or obstructions.

Trackball is dirty ¶ 

If the trackball does not respond, the trackball may be dirty. Scroll the trackball in many times in random directions to remove any dust or obstructions and clean the trackball. If the problem persists, you may need to install a new trackball.

Trackball sensor has been damaged ¶ 

The sensor for the trackball may be damaged. Clean the trackball. If the problem persists, you may need to install a new trackball.

Screen is frozen ¶ 

Screen is frozen and does not respond.

BlackBerry OS (Operating System) is frozen ¶ 

If the phone is powered on but the phone is unresponsive, you should first try to restart the phone. If the phone will not turn off using the power button, the OS is most likely frozen. Take out the battery from the back of the phone, let the phone sit for at least 30 seconds, and then reinstall the battery and try turning the phone on. If the phone is still frozen when it powers on, then the phone needs to be taken to your carriers nearest store for more details.

LCD screen is not on ¶ 

If the screen of your phone is off, but you know your phone is powered on, you may need to install a new LCD screen.

Audio does not Work ¶ 

Sound does not come from or go to the phone.

Sound is turned down or muted ¶ 

Confirm that the sound is turned up to an audible level on the phone. The top button on the right side of the phone raises the volume.

If the problem occurs when you receive a text message, the phone may be on mute. Go to settings and make sure that text messages are set to a ringtone.

Cannot Hear Audio ¶ 

If no sound comes from the speakers and the phone is not muted, the speakers may need to be replaced.

Other Person Cannot Hear Audio ¶ 

If the person on the line cannot hear you and the phone is not muted, the microphones may need to be cleaned. If the problem persists, the you may need to install a new microphone.

More Information ¶ 

To check your Blackberry model, visit the BlackBerry World Edition 8830 device page for more details.

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