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Bem Mojo 2 Troubleshooting
This guide will help you with common problems using the Bem Wireless Speaker model #H32750.
- Sound is Distorted
- Cannot Connect via Bluetooth
- Device will not hold a charge
- Device Will Not Power On
- Device Buttons Not Responding
The sound from the speaker is distorted or faded.
Sound distortion can occur if the speaker has a low battery. The solution is to plug in the speaker to the charging device.
The sound can also be distorted if the connected device and the speaker are on opposite sides of a concrete or solid wall. Therefore, in order to fix this you need to make sure both the device and speaker are not separated by any large objects. Instead place them near each other, preferably without any objects in the way.
Typically this issue is caused by being too far away from the speaker when trying to connect to the speaker. This issue can also occur if you move the connected device too far away from the speaker. The solution is to make sure that you keep within a certain distance of the speaker with your connected device.
It is possible that the speaker itself is the issue and needs to be replaced. Please refer to the BEM Mojo 2 Speaker Replacement guide.
The device is not connecting to the speaker via Bluetooth.
Check to see if the Bluetooth light is blinking on the speaker. If not, then press the power button to make sure that the device is powered on. If the light does not turn on then charge the device and try again.
It is also possible for other Bluetooth devices to interfere with the connection to the speaker. If so, be sure to turn off other Bluetooth devices.
If the auxiliary cord is plugged into your device then the Bluetooth input cannot connect. Try unplugging the auxiliary cord and re-connecting the Bluetooth input to your device.
Speaker will not hold charge when disconnected.
It is possible that the USB charging cord could be broken. If you have another USB charging cord, try testing to see if it charges the speaker.
It is possible that the battery may be bad and needs to be replaced. Reference the BEM Mojo 2 Charging Base Battery Replacement.
The speaker will not turn on even when device is switched to ON mode.
The on/off switch may be broken and the speaker motherboard may need to be replaced. Reference our BEM Mojo 2 Speaker Motherboard Replacement.
The speaker’s red light will blink quickly when the battery’s power is low. When this happens, plug in the Micro USB charger to the speaker and to an AC adapter and plug it into the wall to charge. If it still does not power on, there may be an issue with the battery and it may need to be replaced. Reference our BEM Mojo 2 Speaker Battery Replacement.
The buttons on the device are not responding.
The touch buttons on the speaker may not be detecting input. The buttons may need to be wiped down and cleaned with a clean, damp towel.
Make sure to check that your device is fully charged before proceeding. Next, check to make sure the button is pushed to the correct side of the switch and that you hear a clicking noise indicating the switch is in the ON mode. If the speaker will still not power ON, please refer to the BEM Mojo 2 Charging Base Motherboard Replacement guide.