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BLU Energy X Plus Troubleshooting

The BLU Energy X Plus smart phone with a 5.5" screen with an 8 MP camera.

Phone Will Not Turn On ¶ 

The phone will not turn on when you press the power button.

The Battery is Not Holding a Charge ¶ 

If you charge the phone and see the orange/green indicator on, then the problem may lie in the battery.

The Display is Not Functioning ¶ 

If the battery indicator is working, then the display may not be functioning. If the sounds for the phone were on prior to the phone not turning on, then try calling the device. If the phone rings, then the screen is malfunctioning.

See the link to replace the screen.

Malfunctioning Motherboard ¶ 

If the two solutions above are unsuccessful, then you have a defective motherboard. Click here to see our guide on how to replace the motherboard.

Broken Screen Replacement ¶ 

The screen for the phone is broken/cracked.

Front Glass Panel is Shattered ¶ 

First, take a deep breath and check if your phone is still functional. Unfortunately, the PS LCD capacitive touchscreen is fused together so you will have to replace the entire screen as one piece. These parts can be found at bluphoneparts.

Slow or Unresponsive Screen ¶ 

It is possible that the chip inside the phone, called the motherboard, could be acting strangely causing the LCD screen to lag. You should first perform a hard reset on the phone and then check if the phone is working properly. Otherwise, it may be a malfunction in the motherboard.

Blurry Picture Quality ¶ 

Pictures come out blurry and out of focus.

Dirty Camera Lens ¶ 

Clean off the camera lens with a cloth.

There's Fog in the Camera Lens ¶ 

If the phone was in a humid environment, then it could have caused the inside of the camera lens to fog up. Place the phone in a bowl of rice for a day to dry the lens out.

Camera Module is Not Working ¶ 

If the steps above do not work, the camera module is malfunctioning and will need to be replaced.

Distorted or No Audio ¶ 

The sound quality is fuzzy or you can’t hear anything at all.

Loose Connection ¶ 

The wiring to the speaker is either not connected or loosely connected.

Broken Speaker ¶ 

The speaker itself may be damaged and require replacement.

Defective Motherboard ¶ 

If none of the above solutions work, then the problem most likely lies in the motherboard. Follow this guide to determine how to repair the motherboard.

Will Not Connect To Wi-Fi ¶ 

The phone will not connect to Wi-Fi.

Before trying to troubleshoot your BLU Energy X Plus problems, try resetting the phone by turning it off and back on.

If restarting your phone does not work, verify that the Wi-Fi you are trying to connect to is working.

Defective Motherboard ¶ 

If restarting your phone does not work, and you have checked to make sure the Wi-Fi you are trying to connect to is functioning, the component in the phone that deals with connectivity is the motherboard and it will need to be replaced.

3 Comments

Wen I'm trying 2make a call it keep on saying limit exceeded an I can't make any calls off either of my sim

Paul - Reply

I had an Android update come up and said I had to update the current Android system of my phone. Before this update I was able to use my Hotspot on my phone and after I can't even find my icon or any way to turn my Hotspot on. What do I need to do?

Jennifer - Reply

I can't be heard at all by the person on the other end when I make calls using the phone itself but when I use whatsapp to call I can be heard clearly. It doesn't seem to be an issue with the speaker if I can be heard on whatsapp so how do I fix why I can't be heard using the phone call feature.

Rashida Francis - Reply

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