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BLU Studio 5.0 II Troubleshooting

Announced and released December 2013. Designed in Miami, FL and assembled in China. Available memory: 4 GB 512 MB Camera: 720 megapixels

Device not turning on

Phone is not turning on no matter what I do

Bad battery

If the phone is not turning on, it might be because the battery is damaged. Try turning your phone on while charging the battery. If this does not work, the battery will have to be replaced.

Power button is damaged

If the phone is not turning on, try rebooting your phone by pressing the power button and the volume at the same time. If the phone is not responding to this, it might be that the power button is damaged and has to be replaced.

Bad display

If the phone is not responding to any of the solutions above, it might also be the case that the display is not working. In this case, the display/screen on the phone will have to be replaced.

Bad motherboard

Ultimately, if the phone is still not turning on, it is most likely that the motherboard is damaged/not responding, in which case it will have to be replaced.

Phone turns off when reaching 25% battery life

Even though I have plenty of battery left, the phone turns off

Bad/drained battery

If the phone turns off when reaching 25% of its battery life, it is most likely that the battery is drained/damaged. In this case, the battery will have to be replaced for a new one.

Phone not detecting SIM card

I'm not able to place calls and phone says not detecting any SIM card

Bad SIM card

This might be a problem with the SIM card itself. In order to fix this problem, the SIM card will have to be replaced.

Bad Motherboard

If replacing the SIM card is still not working, then it is most likely the problem is within the motherboard. In this case, the motherboard will have to be replaced.

Screen freezes when adjusting volume

Whenever I change the volume, my screen freezes

Bad display/screen

If the screen keeps freezing when adjusting the volume, it might be because the display is damaged. In this case, replacing the display might fix the issue.

Bad motherboard

If the screen still freezes after replacing it, the problem might be fixed by replacing the motherboard.

Phone not receiving picture messages

I'm not able to receive and/or download any pictures in my messages

Not enough storage available

If picture messages are not downloading, it might be that there is not available storage in the device in order to download the picture. In order to fix this problem, clear some storage space or expand the memory.

Bad SIM card

If the storage is not the problem, then the SIM card might be damaged and will have to be replaced by a new one.

3 Comments

Display messed up on mine two weeks after getting it nothing happened to it but they won't help me!

joni352001 - Reply

This phone is garbage so is customer service

joni352001 - Reply

Agreed. This phone is so worthless

Stephani Marlin -

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